Dave from Patient Support was amazing! He actively listened to my needs and he was proactive in providing a solution. Dave responded to my request quickly and rang me back quickly to confirm what he h... See more
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Review summary
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I had a small issue with the device I received, and the team acted incredibly fast and professionally. They understood my needs right away, answered every question clearly, and sent the correct batt... See more
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Yousef Issa you done a cracking job representing thr onboarding team, Make sure to cover everything Yousef even took away a query and provided the answer the next time we spoke without bein... See more
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Takes a bit of time to get going but once you’re there is super easy. And honestly the only reason it takes a while is because they need to talk to GP and NHS to get your files. Consultation wa... See more
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Company details
Written by the company
Mamedica is a private clinic with a linked pharmacy offering the biggest range of cannabis-based prescriptions for patients. To become a patient, check your eligibility here: https://www.mamedica.co.uk/check-your-eligibility/
Contact info
United Kingdom
- 0330 580 1170
- info@mamedica.co.uk
- www.mamedica.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Updated Review
Updated Review
After banging my head against a brick wall trying to get a name to provide to my Occ Health company, I posted a bad review.
Mamedica done their usual, a speedy reply, we will fix this, sorry bla bla bla
I phoned them back to get details as promised. They knew nothing of my problem and refused to give information once again. Asked to be contacted by a supervisor, nothing once more.
An email was sent but went to my spam folder, where every other mamedica email goes straight in my inbox?
A good company in fair weather, no issues with products. However, do not expect any help or aftercare, once they have your money, you are on your own.
Think twice if you may need help with Occ health or work reports, as the follow up care is almost zero.
Let's here what snake oil they have for me this time
Edit: You do not get off Scot free on this. I was told that I would get a call back around 2 weeks ago, never happened until I posted another poor review, then you mysteriously call. Had you had the decency or professionalism to provide a call back, then you could have informed me of your actions.
All mamedica emails go to my email address, no issues, however this 1 pivotal email does not, highly strange don't you think.
I would also like to complain about the lady that phoned/talked right over the top of me yesterday. She had a few whoppers. She stated they had tried to contact the Icc health company but was told the person dealing with the case was on holiday.
I checked with the Occ health company. This never happened. Firstly you did not have permission from me to contact them at this point. Secondly they, Occ health, said this isn't how it works. Someone else would take it on as it's time sensitive.
I can handle cross lines, poor service but I will not be lied to by your staff, at my own expense. She also stated they had chatted about the DVLA, strange how did they manage that when they are on holiday?
A poor showing and an even poorer response by the untruthful employee.
She was more interested in the military charge that would go along with Occ health's request.
I will have to look for a new company. You have broken all trust.
Must do better
June 23, 2026
Unprompted review
Reply from MAMEDICA
Thank you for your feedback. We are sorry to hear that you have been unhappy with your experience and appreciate the opportunity to clarify the situation.
Following your request, an email was sent to obtain the necessary consent required for us to release information to your Occupational Health provider. Unfortunately, until this consent was received, we were unable to proceed with your request, as we must ensure that any disclosure of personal medical information complies with our legal and regulatory obligations.
We understand that you did not see this email immediately, and appreciate how frustrating this may have been. Now that your consent has been received, your request can proceed and will be processed once all required steps have been completed.
We apologise for any confusion or frustration caused during this process and appreciate your patience while we work to complete your request.
Vinny from Patient Support
Vinny from Patient Support - Pharmacy
Mamedica Dispensary is really amazing at his job, he gives the best advice! when I had a query he dealt with it in no time , well done !!
June 22, 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your feedback.
We are delighted to hear about your positive experience with Vinny from our Patient Support – Pharmacy team. Providing timely and helpful support is something we strive for, and it's wonderful to know that Vinny was able to assist you effectively and resolve your query quickly.
Thank you for your support and for choosing Mamedica.
Dont pay the £200 upfront like i did.
Dont pay the £200 upfront like i did.
Had one consultation and payed £65 for my first prescription. My depression went through the roof. So I rang up and cancelled my account. They refused to give me a refund,for the rest. £170 ish out of pocket. With no explanation why
June 18, 2026
Unprompted review
Reply from MAMEDICA
Thank you for your feedback. We are sorry to hear about your experience and the difficulties you faced during this time.
We would like the opportunity to look into your concerns further. However, based on the information provided, we are currently unable to locate your account or review the circumstances surrounding your cancellation and refund request.
Could you please provide the information requested here. Once we receive this information, we will be able to investigate the matter thoroughly and provide you with a response.
We look forward to hearing from you.
Fantastic team & service
Fantastic team & service, better pricing than competitors and a great list of options available. The best MC provider in the UK by far.
June 19, 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for your kind words and positive feedback.
We are delighted to hear that you have had a great experience with our team and services. Providing excellent patient care, a wide range of treatment options, and competitive pricing is incredibly important to us, so it is wonderful to know that this has made a difference to your experience.
Your feedback will be shared with the team, who will be thrilled to know that their hard work and dedication are appreciated.
Thank you for choosing us and for taking the time to leave such a fantastic review.
Very friendly and helpful
Very friendly and helpful
Very clear communication from Jodie and she answered all my questions
June 18, 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to leave such positive feedback.
We are delighted to hear that you found Jodie friendly, helpful, and clear in her communication. It is great to know that she was able to answer all of your questions and provide the support you needed.
Jodie will be pleased to know that her efforts made a positive difference to your experience.
Thank you again for your feedback and for choosing Mamedica.
Thank u Nicola wiseman for today you…
Thank u Nicola wiseman for today you was a great helps u solved my issue with no headache thank u.great customer service. Thank u again and god bless
June 17, 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your feedback.
We are delighted to hear that Nicola was able to assist you and resolve your issue smoothly. Providing helpful and efficient support is very important to us, and we are pleased that your experience reflected this.
We will be sure to pass your kind words on to Nicola, who will greatly appreciate your recognition.
Thank you again for your feedback and for choosing Mamedica. We wish you all the very best moving forward.
So far so good
So far so good. Still awaiting a consultation, but the process thus far has been great.
June 17, 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to leave a review.
We are delighted to hear that your experience with us has been positive so far and that the process has met your expectations. We appreciate your patience while awaiting your consultation and are pleased that everything has been going smoothly up to this point.
Thank you again for your feedback, and we look forward to supporting you throughout your treatment journey.
Really helpful staff always happy to…
Really helpful staff always happy to help. Thank you, Nicola!
June 17, 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to leave such lovely feedback.
We are delighted to hear that you found our team helpful and supportive. Providing excellent service to our patients is always our priority, and it is wonderful to know that Nicola was able to assist you.
Nicola will be pleased to hear that her help was appreciated.
Thank you again for your feedback and for choosing Mamedica.
Ongoing since May 9th
🚨 Title: WARNING: The Bank Transfer Trap – They Strip Your Rights and Leave You StrandedThis clinic is a absolute danger to vulnerable patients, and everyone needs to know exactly how they manipulate payments to strip you of your legal rights.I paid my initial fees, but for the actual prescription, they force you to pay via bank transfer. Do not fall for this. They do this intentionally because they know that if you pay by bank transfer, you have no card protections, no standard debit card chargeback rights, and your bank cannot automatically pull the money back.Once they have your cash via transfer, you are completely at their mercy. In my case, this was my very first prescription. The package arrived completely open and empty. The postman's official delivery photo explicitly proved that the transit theft happened before it ever touched my hands. Mamedica didn't care. They hid behind "courier investigations" instead of prioritizing patient care, completely cutting off my medical treatment.Communication from their staff has been utterly appalling. I was given endless empty promises about email updates, completely ignored, and forced to repeatedly chase them down for over a month. While my bank was able to claw back my initial clinic fee, Mamedica is still unlawfully holding £206 for a first prescription I never received.Holding money from a vulnerable patient managing severe anxiety while cutting off their vital medical care is entirely unacceptable. They use bank transfers to trap your money so they can ignore you when things go wrong. Check Zendesk ticket #249254 and give me my money back. Avoid this clinic at all costs.
July 22, 2026
Unprompted review
Reply from MAMEDICA
Thank you for bringing this matter to our attention.
We can confirm that your request has been acknowledged and is currently under investigation. We understand the concerns you have raised and appreciate the frustration caused by the delay and the circumstances surrounding your delivery.
At present, we are reviewing the information available and liaising with the relevant parties to establish the full details of the incident. We will provide you with an update as soon as we have further information to share.
We appreciate your patience while this investigation is ongoing.
Had a lovely call with Jodie
Had a lovely call with Jodie this morning she explained everything I was unsure about in detail and listened to everything I was saying. Couldn’t recommend Jodie more and I thank you for your time and patience.
Amy
June 17, 2026
Unprompted review
Reply from MAMEDICA
Thank you for your wonderful feedback.
We are delighted to hear that you had such a positive experience speaking with Jodie. It is great to know that she took the time to listen to your concerns, explain everything clearly, and provide the support and reassurance you needed.
Jodie would sure will greatly appreciate your recognition. Thank you for taking the time to share your experience and for your recommendation.
Nice and quick decision
Nice and quick decision. Professionals.
Well recommendations.
June 16, 2026
Unprompted review
Reply from MAMEDICA
Thank you for your kind feedback.
We are delighted to hear that you found the process efficient and professional, and that the recommendations provided were helpful. Our team is committed to delivering high-quality care and support, so it is wonderful to know that your experience reflected this.
Thank you for taking the time to share your experience. We truly appreciate your support and look forward to continuing to assist you.
Excellent service from Nicola 🙏🏼
June 15, 2026
Unprompted review
Reply from MAMEDICA
Thank you for your wonderful feedback. We are delighted to hear that you received excellent service from Nicola.
Recognition like this means a great deal to our team. Thank you for taking the time to share your experience, and we look forward to continuing to support you.
Unbelievable service
I recently found Mamedica and the process from start to finish has been excellent. All staff that I have spoken to have been incredibly helpful and patient whilst i gathered all my relevant document together to see if I have been accepted. I have my first consultation soon and I am looking forward to it the staff have really made this experience great. I apologies but there has been one individual who has helped me the most, I have unfortunately forgotten his name after he told me on the phone but a special shout out to him regardless, you are a massive credit to the company
June 11, 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for your kind feedback. We are really pleased to hear that you’ve had such a positive experience with the team and that you have found the process smooth and supportive while gathering your documents.
It is great to know you’re looking forward to your first consultation. We hope it goes well and that you continue to feel well supported throughout your journey with us.
Thank you again for taking the time to share your experience.
The person was lovely to take to and…
The person was lovely to take to and also explained things more easily for me to understand etc so I’m really happy about the service and be happy to be with them
June 12, 2026
Unprompted review
Reply from MAMEDICA
Thank you for your kind feedback. We are really pleased to hear that you found the interaction helpful and that things were explained clearly for you. We ae glad you feel satisfied with the service and appreciate you taking the time to share this with us.
Mamedica were really helpful from day 1…
Mamedica were really helpful from day 1 of trying to transfer, in touch with me every step of the way. I cant thank Rayanta enough. Ten stars.
June 11, 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for taking the time to leave us such a wonderful review.
We are delighted to hear that your transfer to Mamedica was a smooth experience and that you felt supported every step of the way. Providing clear communication and guidance throughout the process is something we strive for, so it's fantastic to know this was reflected in your experience.
We will be sure to pass your kind feedback on to Rayanta. She will be thrilled to hear that her support made such a positive difference to your journey with us.
Thank you again for your kind words and generous "ten stars"! We truly appreciate your support and look forward to continuing to assist you throughout your treatment journey.
Reply from MAMEDICA
Thank you for taking the time to leave us a review.
We sre really pleased to hear that you found our service excellent, professional, and swift. Your feedback is greatly appreciated and will be shared with the team.
We look forward to continuing to support you.
Reply from MAMEDICA
Thank you for taking the time to leave us a review.
We are really pleased to hear that you received fantastic service and appreciate your kind feedback.
We look forward to continuing to support you.
Five star service ⭐️⭐️⭐️⭐️⭐️
I cannot fault mamedica! They listen and deliver…sunny,vinny,Nicola have all been helpful! I have had a few consolations to switch up a couple of things with my prescription,next day delivery,always got good products! 5 stars ⭐️⭐️⭐️⭐️⭐️ Special shout out to Michael who also made the process very easy to deal with! Thank you.
June 11, 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for taking the time to share such a lovely review.
We are delighted to hear that you have had such a positive experience with Mamedica and that the team have been able to support you well throughout your treatment journey. It is great to know that Sunny, Vinny, Nicola, and Michael have all been helpful and made the process easier for you, including supporting your prescription adjustments and ensuring timely delivery.
Recognition like this means a great deal to the team.
Thank you again for your 5-star review and continued trust in us. We look forward to continuing to support you.
Fantastic service
Fantastic service. I had problems securing a couple of test results from my GP and Mamedica were amazing how they went the extra mile to get things moving. Particular mention should be made about Amy. Her customer care and intuition were top notch. Her awareness of the reasons why people seek medical cannabis is so refreshing. Thank you. Thank you. Thank you.
June 11, 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for taking the time to share your experience and for your kind words.
We are delighted to hear that you received such fantastic support from the team and that we were able to help move things forward with your GP records. We understand how frustrating delays with test results can be, so it’s really positive to know you felt well supported throughout.
Amy will be very pleased to hear that her care, understanding, and attentiveness made such a positive difference to your experience.
Thank you again for your kind words and appreciation. We are really pleased to have been able to support you and look forward to continuing to do so.
excellent customer service
I was hesitant about signing up and stopped part way through the sign-up process. A few hours later I got a call from Jodie, she was great and after talking to her and arranging a future call I ended up continuing the process online, it's a straight forward process, I got another call from Jodie today saying she had seen I completed the process and that she can get me an earlier appointment than was showing online. So thanks to Jodie, I am now signed up and awaiting my initial consultation in a weeks time.
From my initial sign-up experience and dealing with Jodie, I recommend Mamedica as somewhere that will definitely put your mind at ease, they also have plans to suit most peoples needs.
June 11, 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for taking the time to share your experience and for your kind recommendation.
We are delighted to hear that Jodie was able to provide the support and reassurance you needed during the sign-up process.
We understand that taking the first step can sometimes feel overwhelming, so it's wonderful to know that her friendly approach, guidance, and follow-up helped put your mind at ease and made the process feel straightforward.
Jodie who will be thrilled to hear the positive impact she had on your experience. It's also great to hear that she was able to help secure an earlier appointment for you.
Thank you for choosing Mamedica. We are pleased that your journey with us has started so positively, and we wish you all the best for your upcoming consultation. We look forward to supporting you throughout your treatment journey.
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