Dave from Patient Support was amazing! He actively listened to my needs and he was proactive in providing a solution. Dave responded to my request quickly and rang me back quickly to confirm what he h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a small issue with the device I received, and the team acted incredibly fast and professionally. They understood my needs right away, answered every question clearly, and sent the correct batt... See more
Company replied
Yousef Issa you done a cracking job representing thr onboarding team, Make sure to cover everything Yousef even took away a query and provided the answer the next time we spoke without bein... See more
Company replied
Takes a bit of time to get going but once you’re there is super easy. And honestly the only reason it takes a while is because they need to talk to GP and NHS to get your files. Consultation wa... See more
Company replied
Company details
Written by the company
Mamedica is a private clinic with a linked pharmacy offering the biggest range of cannabis-based prescriptions for patients. To become a patient, check your eligibility here: https://www.mamedica.co.uk/check-your-eligibility/
Contact info
United Kingdom
- 0330 580 1170
- info@mamedica.co.uk
- www.mamedica.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
Good afternoon
So far Mamedica has been fantastic explaining everything along the way.
Jodie has been just brilliant in keeping me informed and updated with the whole process. Made the process very easy for me.
July 6, 2026
Unprompted review
Reply from MAMEDICA
Thank you for your lovely feedback.
We are pleased to hear that you have had a positive experience with Mamedica. We really appreciate your kind words about Jodie and will share your feedback with her. It is great to know that her support and regular updates helped make the process easy for you.
Thank you again for taking the time to share your experience. We look forward to continuing to support you.
Easy & accommodating
Easy seamless. Accommodating. Kay went out her way to address my concerns and work out a way to resolve the isssue
July 6, 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to leave your feedback.
We are so pleased to hear that your experience was easy and seamless. It's great to know that Kay was able to help with your concerns and find a solution for you.
Thank you again for your support, and we look forward to helping you again in the future.
Yusuf was helpful and knowledgeable…
Yusuf was helpful and knowledgeable from the begging to the end
Very professional 👏
Thank you for making this decision easier with clear and open clarity
July 3, 2026
Unprompted review
Reply from MAMEDICA
Thank you for your kind feedback.
We are delighted to hear that Yousef was helpful, knowledgeable, and professional throughout your experience. It's wonderful to know that he was able to make the process easier by providing clear, open, and informative guidance.
Ordered my prescription and some of my…
Ordered my prescription and some of my medication was out of stock. Spoke too vinny today and he sorted it out for me. Been with ma medica a few months now they are a great clinic. Highly recommend
July 1, 2026
Unprompted review
Reply from MAMEDICA
Thank you for your feedback. We are pleased to hear that Vinny was able to resolve the issue with your out-of-stock medication and provide the support you needed.
We appreciate your recommendation and your kind words, and we will make sure your feedback is shared with Vinny.
Such an easy process
Such an easy process. I also couldnt believe how quickly everything moved forward. My case was handled perfectly and professionally
Al of Cumbria
June 30, 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your feedback.
We are delighted to hear that you found the process easy and were pleased with how quickly everything progressed. It is great to know your case was handled professionally and to your satisfaction.
We really appreciate your kind words and will share your feedback with the team.
What a great experience
What a great experience, the staff are fantastic, very knowledgeable supportive, friendly, the progress from filling out the online form, to booking a consultation appointment was less than 24hrs.
I was having trouble filling out the online evaluation so it was done over the phone. The whole process was effortless.
Keep up the amazing work.
June 30, 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for taking the time to share your feedback.
We are delighted to hear that you had such a positive experience with us and that the process from your online form through to your consultation was smooth and efficient. It’s also great to know that our team was able to support you over the phone when you needed help completing your evaluation.
Your kind words about our staff being knowledgeable, supportive, and friendly mean a great deal, and we will be sure to share your feedback with the team.
Thank you once again for your encouragement and for choosing our service.
Nicola always is happy to help and go…
Nicola always is happy to help and go above and beyond to make sure you have a good experience with mamaedica
June 23, 2026
Unprompted review
Reply from MAMEDICA
Thank you for your kind feedback.
We are so pleased to hear that Nicola has consistently provided you with such excellent support. It is wonderful to know that her willingness to go above and beyond has helped make your experience with Mamedica a positive one.
This will mean a great deal with Nicola.
Thank you for choosing Mamedica, and we look forward to continuing to support you.
So far my onboarding has been…
So far my onboarding has been faultless, very efficient which is unusual nowadays. Hats off to Lily, she’s been very good at her job.
June 30, 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to leave such lovely feedback.
We are delighted to hear that your onboarding experience has been faultless and that you found the process efficient. It's especially wonderful to know that Lily made such a positive impression.
Thank you for choosing Mamedica. We look forward to continuing to support you throughout your treatment journey.
Excellent customer service from start…
Excellent customer service from start to finish. I started the process on 18/06/26 and received my prescription on 26/06/26. The team are friendly, professional, and genuinely helpful, the whole experience was stress-free. They offer an extensive range of products, and their user-friendly online portal makes it quick and easy to find what you need. I would like to thank Yousef for taking the time to answer my questions and going above and beyond to help. I am very happy and would highly recommend Mamedica
June 26, 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that your journey with Mamedica was smooth from start to finish and that you received your prescription so quickly. It is fantastic to know that you found our team friendly, professional, and genuinely helpful, and that our online portal made the process easy to navigate.
A special thank you for recognising Yousef's support. Yousef will be delighted to know he made such a positive difference to your experience.
We truly appreciate your recommendation and are grateful that you chose Mamedica. We look forward to continuing to support you on your treatment journey.
The whole process with MAMEDICA was…
The whole process with MAMEDICA was smooth, professional and above all friendly. I needed to supply some additional evidence (not usual) but the staff were helpful and guided me. Great setup with great service.
June 28, 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for taking the time to leave such kind feedback.
We are delighted to hear that you found the process smooth, professional, and friendly. It is great to know that our team was able to support you with providing the additional evidence and guide you through each step of the process.
Your comments mean a great deal to us, and we will be sure to share your feedback with the team. Thank you for choosing Mamedica, and we look forward to continuing to support you.
Over 3 years with mamedica and had lots…
⁸Over 3 years with mamedica and had lots of different problems but having had moldy flower they wouldn't let me send back now I've received my 3rd vape cartridge that doesn't work straight out the packet at £80 each then being told to email again and their supplier has 8 weeks to respond even after never getting a response for the other 2 tapes let alone a refund and their response to moldy flower was noone else complained about it apparently.
Absolutely disgusting operation after costing me between £300 and £400 a month for products that don't even work at all.
Looking at changing to a different clinic after this no other company can sell you a item that's broken and make you wait 2 months to need even get a response.
My name is Chris s. If you get my honest review deleted again I will be taking legal action because you are flagging negative reviews and getting a then fabricated score to look better than you are . Really dodgy saying you can't find account sounds premeditated for flagging another hoest negative review.
June 26, 2026
Unprompted review
Reply from MAMEDICA
Thank you for your message, and we are very sorry to hear about the issues you have described.
We have attempted to locate your patient record based on the details provided, however we are currently unable to identify an account matching this information.
So we can investigate your concerns properly, could you please provide the information requested here. Once we have these details, we will be able to review your account history, including the previous issues you have raised, and provide you with a full response.
We are sorry again for the frustration this has caused, and we look forward to resolving this for you once we can locate your record.
Happy
Very quick efficient service Yousef Issa was very friendly and helpful made everything easy to understand
June 26, 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to leave such kind feedback.
We are delighted to hear that you found the service to be quick and efficient. It's wonderful to know that Yousef was friendly, helpful, and made everything easy to understand.
Yousef will be pleased to hear about your positive experience.
Thank you again for your feedback, and we wish you all the best with your treatment.
Great so far!
I haven’t had my consultation yet but so far these guys have been amazing, specifically Simran who has gone out of their way to help and even managed to get me booked in much sooner than expected. Kudos for making this process easier.
June 25, 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your feedback.
We are delighted to hear that your experience with us has been so positive so far. It is especially wonderful to know that Simran was able to support you, answer your questions, and help arrange an earlier consultation for you.
Simran will be delighted to hear your lovely review.
Thank you again for your feedback. We wish you all the best for your upcoming consultation and look forward to supporting you throughout your treatment journey.
5 stars due to the above and beyond…
5 stars due to the above and beyond service I received from a particular staff member. Vinny my man I have gotta say thank u for being patient with me, and making sure my medical got out on time after payment issues. 5 stars all day long due to this fella
June 25, 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for taking the time to leave such wonderful feedback.
We are delighted to hear that Vinny was able to provide the support you needed and went above and beyond to help resolve the payment issues and ensure your medication was dispatched on time.
Vinny will be thrilled to know that his patience and dedication made such a positive difference to your experience.
Thank you again for your 5-star review and for choosing Mamedica. We truly appreciate your support and wish you all the best with your treatment.
Excellent service…
The whole experience was straight forward and everything was explained. Yousef was friendly, informative and helpful. Everything was sorted within 24 hours of my initial contact. Yousef guided me through the process.
June 25, 2026
Unprompted review
Reply from MAMEDICA
Thank you for your feedback.
We are really pleased to hear that your experience was straightforward and that everything was clearly explained. It is great to know that Yousef was friendly, informative, and helpful throughout the process, and that your query was resolved within 24 hours of your initial contact.
Avoid Mamedica they're a ripoff
Avoid this company they are a total ripoff with lots of hidden fees and "essential" but expensive follow up appointments. I have just been told there's a £75 fee to rearrange a "complimentary" appointment which they booked. Customer services are unhelpful.
June 24, 2026
Unprompted review
Reply from MAMEDICA
Thank you for your feedback.
We are sorry to hear that you have been unhappy with your experience. We take concerns regarding our fees, appointment process, and customer service very seriously.
We would like the opportunity to investigate this matter further. However, we have been unable to identify your account from the information provided. Please provide the information requested.
We look forward to hearing from you and resolving your concerns.
I had a really positive experience with…
I had a really positive experience with Mamedica today. I spoke with Stephen, and he was genuinely excellent throughout. He was straight to the point, very knowledgeable, and took the time to explain everything clearly without overcomplicating anything.
The whole process felt smooth and efficient, and I left the conversation feeling fully reassured and well looked after. It’s rare to get service that feels both professional and genuinely helpful, but Stephen delivered exactly that.
Overall, I’m very satisfied with the service and impressed with how easy everything was made for me.
June 23, 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your experience.
We are delighted to hear that you had such a positive experience with Stephen. It is wonderful to know that he was able to provide clear, knowledgeable, and efficient support while making the process straightforward and easy to understand.
We take great pride in delivering a service that is both professional and genuinely helpful, so it is particularly rewarding to hear that you felt reassured, well looked after, and supported throughout your interaction.
Thank you again for your thoughtful comments and for choosing Mamedica.
Nicola Wiseman helped an old man…
Nicola Wiseman helped an old man navigate the process smoothly and with love, many thanks
June 22, 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to leave such kind feedback.
We are delighted to hear about your positive experience with Nicola Wiseman. It is wonderful to know that she was able to guide you through the process smoothly and provide the support, patience, and care that made a difference to your experience.
Feedback like this is greatly appreciated and helps us recognise the dedication of our staff.
Thank you again for your kind words and for choosing Mamedica.
They have been very helpful and upto…
They have been very helpful and upto now they've given great communication
June 22, 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your feedback.
We are delighted to hear that you have found our team helpful and that communication has been clear throughout your experience with us so far. Providing timely and effective support is very important to us, and it is encouraging to know that this has been reflected in your interactions with our team.
Thank you again for your kind words and for choosing Mamedica. We look forward to continuing to support you on your treatment journey.
Yousef went above 👌🏼
Yousef went above and beyond to make sure I understood everything, I asked way more questions than was needed but he took his time and made every phone call easy and stress free. Communication was 10/10
June 23, 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your feedback.
We are delighted to hear about your positive experience with Yousef. It's wonderful to know that he took the time to answer all of your questions, made sure you fully understood everything, and provided clear, stress-free communication throughout your interactions.
We pride ourselves on delivering excellent patient support, and it is great to hear that Yousef went above and beyond to make the process as easy and reassuring as possible for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.