Mammoth Workwear Reviews 156

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Purchased Westport H445 Hi vis weatherproof coat. Ordered on 4 January 2019. Amended size requirement on 5 January 2019. Few issues of confusion re delivery date. But ably sorted out by customer ser... See more

Rated 5 out of 5 stars

Competitive prices and excellent customer service. My queries were always answered quickly, and the promised delivery dates were always kept to. Will definitely continue to buy from them in the futu... See more

Rated 5 out of 5 stars

I live in Australia and rescue wildlife from bushfires, Our rescue teams wear red fire retardant clothing. Finding a high quality product in that color in Australia is very difficult. I ordered the He... See more

Rated 5 out of 5 stars

Great company to deal with and fantastic range of top quality products. There are also products for all budgets. Not scared to post to remote locations unlike some other companies and returns service... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Mammoth Workwear supplies workwear from major brands including Helly Hansen, Snickers, Fristads, Dickies Workwear, Caterpillar Workwear and DeWalt Workwear at Discounted Prices!


Contact info

4.2

Great

TrustScore 4 out of 5

156 reviews

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Rated 5 out of 5 stars

Ordered two lots of workwear staff…

Ordered two lots of workwear staff were very helpful emailed me when they said it would come in plus both orders come exactly on the date they said they would spend just under £400 I will be putting another order with them

July 17, 2020
Unprompted review
Rated 5 out of 5 stars

Thank you Mammoth

Mammoth are a company that provide quality PPE . If safety is formost at the heart of your company then give these guys a whirl . I ordered safety boots and three pairs of bib n brace . Good sizeing guide and makes things easy for anybody that are not sure as the first time can be tricky ,dont want to be tripping on your turn ups !!! Really impressed with everything ,quality ,price and whenever I needed extra info the sales team were really speedy at getting back to me . You have to expect this is a real company with people on furlough so it wont be E-bay next day delivery, nevertheless mine came to Scotland two days earlier so again if that isn't a company trying it's best on deadlines then sue me !! Great overall experience and am and will be a returning customer, thank you Mammoth for the painless experience.

July 10, 2020
Unprompted review
Rated 5 out of 5 stars

Great online workwear store that offers products not found in most places.

I recently purchased some craftsman joggers and had them them shipped to me in the United States. They had my size (medium) available when all other online stores were out of stock. The price was reasonable as well as the shipping cost which was nice.
After I made my purchase I was confused as I didn't receive any emails from them; however, this was not their fault. For some reason their emails had went to my spam folder. Check that if you are looking for an update to your order.

I was sent emails about the pants shipping and a thanks for ordering. They shipped quickly and arrived a little over a week. I received the correct items and have no complaints what so ever. I will buy from them again and recommend them to any one looking for great work clothing.

July 8, 2020
Unprompted review
Rated 1 out of 5 stars

Absolutely shocked with this company

Absolutely shocked with this company, bought some items, they were used. returned them after having to pay 8.99 postage as the company refused to pay postage now been over two weeks still waiting on a refund, absolute joke. Been told only one person on returns, you must be getting a lot of returns. However, looking on their facebook page seems like a normal thing in this company, they just slow in issuing refunds and their returns policy is a joke. companies like this make online shopping a horrible experience..

Response below is a lie... you obviously know both items returned and in one parcel. I emailed you the same day I received parcel and opened case when I saw your response and realised you wanted me to pay for postage and the comments regarding postage issues a lot of your customers complain about.

I’ve also noticed comments from customers mentioning the items they have received are used, this is clearly not an isolated case. I’m not interested in tarnishing your company all I want is refund for my items which you have received and postage costs. Today.

June 29, 2020
Unprompted review
Mammoth Workwear logo

Reply from Mammoth Workwear

Good Morning. I do apologise that due to the current social distancing regulations we are working on skeleton staffing, as I am sure you can appreciate this is slowing down all departments.

The first we knew there was an issue was when you raised a PayPal dispute on the order received and you did not email us with any evidence of ONE of the items received having the tags enclosed but not physically attached to the garment. You returned ALL items in your order and as we explained we would refund return postage for the 'worn' garment, but not for all items you returned they would be at your expense...again had you emailed before opening a dispute this would of been explained.

Please note because an item has been 'tried on' it is not actually 'worn'! As explained in the 6 subsequent emails you have sent as soon as the return has been processed you will receive a refund for the returned goods and the postage for the one garment.

UPDATE:
As per our Terms & Conditions goods that are unsuitable are returned at the customers expense. The one item you advised is 'worn' was in our clearance section, these are items that have usually been sent out and returned as unsuitable. If the item is unworn, despite the labels being cut, only tried on and not faulty we will not refund the postage as per our T&Cs. As previously advised as soon as your returned parcel is processed the applicable refund will be issued.

Rated 5 out of 5 stars

Mammoth is the only one for me.

I’m ordering from Hawaii and the Mammoth team offer the best high end workwear that comes with excellent communication and the fastest shipping and delivery that one could hope for. Even with the Covid situation I honestly have not seen any difference in the delivery time. I’ve ordered maybe 7-8 times this year and it’s always consistent. This company is the best by far.

June 17, 2020
Unprompted review
Rated 5 out of 5 stars

All Good

Considering the crisis (Covid19) I received my order less than a week later which I hadn't expected. Apache work shorts which are top quality and were as expected. Have used Mammoth Workwear before and will continue to do so.

May 9, 2020
Unprompted review
Rated 5 out of 5 stars

I've been a Mammoth customer for years…

I've been a Mammoth customer for years and couldn't be happier with them.
Price, selection and customer service are all top notch. I only wish that they would open a branch closer to me. (I'm in the U.S.) They will always get my workwear related business. Keep up the good work.

March 21, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent products!

Excellent products and very good turn-around time.
Prices are very good, considering I'm located in the U.S.
Europe is light years ahead of us in worker safety. Mammoth is my go-to merchant for High-Vis workwear.

February 29, 2020
Unprompted review
Rated 5 out of 5 stars

First rate service

Today made most recent of several on line purchases over last couple of years from Mammoth Workwear and, as on each previous occasion, my experience has been positive. Good choice across whole spectrum of workwear and ppe plus easily navigable website allied to first rate service.

February 8, 2020
Unprompted review
Rated 5 out of 5 stars

Great consistent service

Great service with excellent customer communication. Always provide quick responses on enquiries and offer competitive prices. Look forward to my next customer experience with them. Thank you!

December 25, 2019
Unprompted review
Rated 1 out of 5 stars

I've been waiting 3 weeks for exchange…

I've been waiting 3 weeks for exchange for a different size 🤦‍♂️ I have no idea what is taking so long. worst shopping I've ever done online

December 20, 2019
Unprompted review
Mammoth Workwear logo

Reply from Mammoth Workwear

Good Afternoon Dariusz Maziarz,

Upon checking your exchange, you paid for our Royal Mail return service on 10th December which is normally a Standard 2nd Class Signed For service and the exchange was then put through to our warehouse for processing.
Our warehouse despatched your exchanged hat on the 16th December and upon checking the tracking details with Royal Mail this is showing as delivered and signed for today the 20th December at 11.33am.

Kind Regards
Customer Service Team

Rated 4 out of 5 stars

Impressive website but slow dispatch times

Impressive website with a great selection of workwear, have used Mammouth numerous times in the past and generally happy but on every occasion the dispatch times were so slow taking a full week from placing the order to the item being dispatched on the 23/24th Dec so theres no telling when the item will arrive now, probably in the new year

December 20, 2019
Unprompted review
Rated 5 out of 5 stars

One of the best online purchases I have…

One of the best online purchases I have ever experienced! The ordering was simple, this is the second order placed in 2 weeks. I live in Nova Scotia, Canada and the delivery was fast and the item was perfectly packaged. Exactly as ordered, great customer service when I asked questions. As I have done this second time, I will buy from this company whenever I have the need for items not available anymore in my country.

December 13, 2019
Unprompted review

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