The convenience of barrel been picked up from home, the collection driver was lovely and kept in touch with eta to house. Making the initial payment was easy but the pricing threw me off had to query... See more
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See what reviewers are saying
The ever dependable Manc Global Logistics... they never disappoint. MGL promised a delivery of my air freight 3 days before Christmas. I was a bit nervous as we had promised our customers of g... See more
Company replied
My items were shipped separately even though there was a statement for guaranteed before Christmas delivery. My wife had to arrange with family to stick around for collections. The items were also ver... See more
Company replied
Manc has been very consistent, and reliable since we started using the service. They are the only shippers who were willing to drive out to our location outside the major cities - London, Birmingha... See more
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Company details
Written by the company
Manc Global Logistics is a well established freight forwarder with a solid reputation in the shipping industry. With over a decade's experience in export and import procedures, proper shipment handling, customs procedures and professionalism, we guarantee a high standard of service from collection to delivery. We pride ourselves on our commitment to provide a professional and speedy service at all times, whilst maintaining the highest quality of work. Our service offering includes air freight, sea freight and domestic UK road transportation. Ship anything as little as a shoe box to a large industrial/commercial unit...we will get it there safe, on time and in an excellent condition. We will always work with you to provide the best service which meets your requirements. Contact us to experience the #MancAdvantage with security, reliability and peace of mind built in as standard. Your Preferred and Trusted Partner in UK imports and exports.
Contact info
200A Stockport Road , WA15 7UA, Timperley, United Kingdom
- 0161 818 9600
- hello@manclogistics.co.uk
- www.manclogistics.co.uk
4.5
Excellent
543 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I would not recommend this company
I would not recommend this company.
I used them in JUNE 2024 I wanted a barrel sent to a school in GHANA.
I was charge £227 for a 290L barrel and delivery service. Due to the barrel not being collected on the 3rd June I was charged an additional £45 for missed collection. Which I think should of been wavered but I did mae the payment on June 4th.
The door to door sea shipments are meant to be 5-8 weeks.
My pick up was 13th June 2024 and it was delivered early September 2024.
As a first time user of this type of delivery service when the delivery not to go smoothly it was disappointing. At the beginning I thought I had been scammed because the delivery was so late and I kept getting up dates on different places the barrel was and none of the emails was clear to me. I even phone the company and they was very unhelpful and just told me to wait and not to worry. I obviously did worry and wrote a review giving my thoughts at the time thinking I was being scammed.
One email read
Unfortunately, since 7th August, the port authorities have been unable to locate our container and as a result, we have been unable to proceed with customs clearance.
I had around 4 different update from the company and they did try to keep me informed.
When the item was delivered tje company asked me to write a message on trustpilot which I did but because I used their link it came up as the name of the person who had made the payment to the company which was Ms Clarke. My surname is Asante-Cummins but go by Cummins. I did a 1 star view in that name but this morning this company made me aware that the name on trustpilot was incorrect so I deleted the comments and downloaded the app so that I can correct my mistake.
I still rate this company as 1 star and I feel due to the stress this company is causing me I wouldn't recommend them to anyone. This is a 1 star company in my eyes this is only my opinion and not fact.
I give it 1 star because this company took at least 3 weeks extra compared to the recommend latest delivery timings. The staff didn't make me feel like my worries was valued so made me feel like I was being scammed.
So there is no confusion
Carmen Asante-Cummins aka Carmen Cummins not Samantha Clarke.
September 13, 2024
Unprompted review
The service we received this time was unacceptable
The service we received this time was abysmal. I decided to send a barrel ahead of my trip, it was collected at the beginning of June I wasn’t invoiced till the 10th which meant the shipment wasnt dispatched till then. The barrel contained not
only food items but also items that would be required while my family were in Ghana. We were informed of the arrival date which was the 7/08/24 a further email we received was that on arrival to tema the container was not taken off the ship. On investigation we were made aware that some companies delay paying the port fees which leads to further delays. The barrel wasn’t received till September at which point we had returned to the UK after having to spend extra money to repurchase food items etc for the stay in Ghana. The communication from the shipping company was nom existent unless I called and enquired. I would not recommend the use of this company neither will I be using their services again.
June 10, 2024
Unprompted review
Reply from Manc Global Logistics
This review is factually inaccurate and does not reflect the true turn of events. Proof of evidence of payment of local handling charges and import duty have been sent to the reviewer.
Moreover, as a freight forwarder, we are not responsible for discharging containers off vessels at the port of arrival hence any negligence on the part of port authorities in carrying out their duties cannot be pinned to us.
We have challenged the reviewer to come back and provide a factual review of the turn of events, based on the facts of the matter as presented to him via email.
Manc Global Logistics.
Shipment
Since 19 June my cargo was taken for shipment to Ghana till now my consignee hasn't received the package 📦 why is it not delivered ?? .
June 19, 2024
Unprompted review
Great adminstration
Great adminstration. Great customer service. Efficient and good communication throughout.
Yet to arrive but I'm positive.
August 30, 2024
Reply from Manc Global Logistics
Hi Joana,
Thank you for your fantastic review! We're thrilled to hear that you've had such a positive experience with our administration, customer service, and communication.
While we're still awaiting your shipment's arrival, we're confident it will be delivered smoothly based on the efficiency we've demonstrated so far.
Thank you again for choosing Manc Global Logistics!
Best regards,
MGL.
Review
Review: Exceptional Shipping Experience
I am thoroughly impressed with the service provided by Manc Global Logistics shipping company.
Samuel demonstrated exceptional customer service skills and a deep understanding of the shipping process to Ghana.
The communication was consistently clear and timely, keeping us well-informed about the pick-up of our barrel.
When Freddie arrived for the pick-up, he was not only punctual but also extremely polite and professional. He took the time to explain the next steps in the process, which we greatly appreciated.
We are currently awaiting delivery to the recipient in Ghana, but based on the experience so far, we are confident it will be handled just as smoothly.
Thank you for your excellent service to date.
Best regards,
Glenmore
August 22, 2024
Reply from Manc Global Logistics
Hello Glenmore,
We're absolutely thrilled to read your positive review about Manc Global Logistics! Your kind words about Samuel and Freddie are a testament to our team's dedication to providing exceptional customer service.
We're confident that the remaining part of your shipment will be handled with the same care and efficiency. We'll keep you updated on its progress and ensure a smooth delivery to your recipient in Ghana.
Thank you again for choosing Manc Global Logistics. We look forward to serving you again in the future.
Best regards,
MGL.
Reply from Manc Global Logistics
Hi Birago,
Thank you for your review!
We're delighted to hear you appreciate our fast delivery service. Your satisfaction is our top priority.
Thanks again for choosing us. We look forward to serving you again in the future.
Best regards,
MGL.
Reply from Manc Global Logistics
Hi Emmanuel,
Thank you for your review!
We're delighted to hear you appreciated our professionalism and punctuality. Your satisfaction is our top priority.
Thanks again for choosing us. We look forward to serving you again in the future.
Best regards,
MGL.
Reply from Manc Global Logistics
Hi Richard,
Thank you for your review!
We're delighted to hear you found our response time to be prompt. Your satisfaction is our top priority.
Thanks again for choosing us. We look forward to serving you again in the future.
Best regards,
MGL.
Reply from Manc Global Logistics
Hi Ebenezer,
Thank you for your review! We're glad you had a great experience.
We're delighted to hear you found our service great! Your satisfaction is our top priority.
Thanks again for choosing us. We look forward to serving you again in the future.
Best regards,
MGL.
Truly Global
Considering the difficulty in delivering service for their client base, I believe they’ve got the basics in place to ensure good communication and delivery. Still room for improvement but overall great service delivered with the resources at hand. Truly Global!
August 17, 2024
Reply from Manc Global Logistics
Hi Kris,
Thank you for your kind words! We’re thrilled to hear you had a positive experience with Manc Global Logistics. Your feedback is invaluable as we continue to improve our services.
We appreciate your understanding of the challenges in the delivery industry. We're committed to providing the best possible service with the resources at our disposal.
Thanks again for choosing us. We look forward to serving you again in the future.
Best regards,
MGL.
A efficient service
August 9, 2024
Reply from Manc Global Logistics
Hi Jackie,
Thank you for your kind words!
We’re glad you found our service efficient.
Thanks again for choosing us. We look forward to serving you again in the future.
Best regards,
MGL.
Pick up was on time and successful
Pick up was on time and successful. Customer service is top notch.
August 6, 2024
Reply from Manc Global Logistics
Hi Martin,
Thank you for your kind words!
We’re thrilled to hear that your pickup was smooth and our customer service exceeded your expectations.
Thanks again for choosing us. We look forward to serving you again in the future.
Best regards,
MGL.
Great job in collection and delivery services
Very cool working with them and they’re legit
July 25, 2024
Reply from Manc Global Logistics
Hi Garvin,
Thank you for the awesome review!
We appreciate your kind words.
We're thrilled to hear you had a great experience working with us! Your satisfaction is our top priority.
Thank you for choosing Manc Global Logistics. We look forward to serving you again in the future.
Best regards,
MGL.
Reply from Manc Global Logistics
Hi Deborah,
Thank you for your kind words!
We're delighted to hear you had an excellent customer service experience.
Your satisfaction is our top priority. Thank you for your recommendation! We look forward to serving you again in the future.
Best regards,
MGL.
i have tried more than a few shipping…
i have tried more than a few shipping companies over last few years and Manc Global come out tops.. great website and responsive and polite on the phone, all barrels i send arrived on time and the guys who delivered with the truck very helpful even tho the destination was very remote.. my people in Ghana were very happy.. thanks Manc Global
June 21, 2024
Unprompted review
Reply from Manc Global Logistics
Hello Johnson,
We're overjoyed to hear your fantastic review!
Thank you very much for taking the time to share your experience with Manc Global Logistics.
We strive to provide a hassle-free shipping experience, from our user-friendly website to prompt customer support and helpful delivery workers.
We're extremely delighted to hear that your barrels arrived safely and on time, despite their distant location. Knowing that your loved ones in Ghana are pleased is the best reward!
Thank you for choosing us! We look forward to serving you again in the future.
Best regards,
MGL.
Reply from Manc Global Logistics
Hi Alvera,
Thanks for the review!
We're glad you appreciate our commitment to keeping you informed throughout the shipping process.
Thank you for choosing us! We look forward to serving you again in the future.
Best regards,
MGL.
Reply from Manc Global Logistics
Hi Sheila,
Thanks for the review!
We're glad you found our service responsive and quick.
We appreciate you choosing Manc Global Logistics.
We look forward to serving you again in the future.
Best regards,
MGL.
Reply from Manc Global Logistics
Hi Edward,
Thank you very much for your excellent review!
We appreciate your recognition of our commitment to timeliness, time management, and general efficiency.
We strive to make every shipment with Manc Global Logistics as seamless and reliable as possible.
Thank you for choosing us! We look forward to serving you again in the future.
Best regards,
MGL.
Reply from Manc Global Logistics
Hi Karl,
We're glad to hear your review! Efficiency, clarity, and excellent customer service are exactly what we aim for.
Thank you for emphasizing these key components of your experience. This means a lot to our staff!
We look forward to serving you again.
Best regards,
MGL.
Best so far in time and delivers on…
Best so far in time and delivers on time as promised
June 15, 2024
Reply from Manc Global Logistics
Hi, Jesus B.S. Haile,
Thank you for your 5-star review.
We're delighted to hear that you're satisfied with the timeliness and reliability of our services. Your feedback is greatly appreciated and helps us continue to deliver the best experience possible.
Should you need any further assistance or have any questions, please don't hesitate to reach out.
We look forward to serving you again in the future.
Best regards.
MGL.
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