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Rated 1 out of 5 stars

Avoid Mandale Homes. We bought our home in good faith, only to discover years later that a contaminated land issue on the development remains unresolved and has not been properly signed off. As a... See more

Rated 1 out of 5 stars

Not possible to give zero stars or I would. Quite possibly the worst company I have ever had the displeasure of dealing with. Incompetent, unhelpful. Nice when your buying then when you have problems... See more

Rated 1 out of 5 stars

Don't even want to put 1 star... have moaned about so many issues with this clown outfit it's unbelievable. Dishwasher blew... can't take it out as the muppets sealed the feet in and put the front... See more

Rated 5 out of 5 stars

We have just purchased a house through Mandale homes at Thornton Hills development. Diane the sales advisor has been brilliant from day one, nothing has been too much trouble, any questions we asked w... See more

Company replied

Company details

  1. Housing Development
  2. Building Firm
  3. Construction Company
  4. Custom Home Builder
  5. Home Builder

About Mandale Homes

Written by the company

Building award winning homes for over 40 years

Buying with Mandale means our knowledgeable sales staff will help you every step of the way. We like the personal touch and are on hand throughout the sales process and beyond

Our homes are carefully considered at every stage of the construction process to ensure that they are the best they can be. We constantly aim to improve by analysing our designs and layouts, monitoring how our developments blend with existing communities and insisting on using only the finest materials available.

All of our homes are covered by a comprehensive, new build warranty, giving you confidence and assurance if the need ever arises.

‘Together we build a home’ is so much more than just a strapline. To us at Mandale Homes, this encapsulates the culture and belief that it is only by working with our customers that we build more than just a house, we create your perfect home.

This commitment is why we have won ten coveted UK Property Awards that are judged on excellence in design, quality, service, innovation, originality and commitment to sustainability.

It is also why so many happy customers have come back to Mandale Homes when they have decided to move again.

visit our website

Contact us


Contact info

1.8

Poor

TrustScore 2 out of 5

97 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

We started the process the end of July…

We started the process the end of July 2020 and were in our new home the beginning of November 2020. The buying experience from the developer side was smooth and easy. Sandra and Chantolle could not do more to help with the process. They went above and beyond. Very happy customer here!

February 9, 2021
Unprompted review
Mandale Homes logo

Reply from Mandale Homes

We're delighted to hear about your positive experience with us, we take such pride in our sales team. Congratulations on your new home!

Rated 4 out of 5 stars

Buying my first house

Buying my first house was a bit daunting but Sandra at Astral Park made it so simple and easy. She helped me every step of the way, she’s a credit to Mandale Homes. I’m very happy with the build quality of my home, I had very little to add to my snagging list. However the couple of minor things I did have on my snagging list took a long time to get fixed, and the people I spoke to on the after sales team had a bad attitude. Despite this, my experience has been great and thank you Sandra for being so helpful!

February 7, 2021
Unprompted review
Mandale Homes logo

Reply from Mandale Homes

Congratulations on your new home and being on the property ladder! Astral Park is lovely development and Sandra is an asset to us and the perfect person to see you through your purchase. Sorry to hear of your less favourable experience with our after sales team, we will pass your comments on. We are pleased this hasn't deterred from your overall experience with us.

Rated 4 out of 5 stars

New Build Pickhill

Buying our new home during a pandemic was obviously going to be stressful, but this was made easier with the help and guidance we received from Chantolle and Jayne.
We were very impressed with the quality of the build and the fixtures and fittings.
When it came to choosing our fittings we were made to feel very welcome by Jayne who was very professional, friendly and helpful and made the experience a pleasure, giving advice where needed. We are very happy with our choices and our finished home and whilst we have faced some problems, as with all new builds, the after sales team have done their best to resolve these in the difficult times.

February 7, 2021
Unprompted review
Mandale Homes logo

Reply from Mandale Homes

Thank you Paul, COVID has certainly presented it's challenges to everyone this year. We are pleased to hear this hasn't hindered your experience buying from us nor the build of your new home. Receiving positive reviews during times like this makes us happy! We strive to provide a quality home and lots of choices and it's great to hear you are delighted with yours

Rated 5 out of 5 stars

First time of buying new house direct…

First time of buying new house direct from developer. Found it to be a relatively stress free experience, mainly due to Debra and Jayne who were helpful and welcoming. It’s accepted that there will probably be issues with a new build as it settles down, and any problems I’ve had have been dealt with expediently by the after sales team, in particular Megan. On the whole, it’s been a positive experience.

February 6, 2021
Unprompted review
Mandale Homes logo

Reply from Mandale Homes

Buying a new build is certainly a different experience, lots of choices to make it your own for moving in is exciting but can be daunting! Sounds like Debra and Jayne have relieved any stresses along the way which is great. So pleased you are happy in your new home.

Rated 5 out of 5 stars

New Build

We are more than happy with our new home built by Mandale the quality and the overall finish is very good-our sales advisor Jayne Gibson guided us through the buying process giving very good advice and any problems we have had she was always there to help and sort out.

February 6, 2021
Unprompted review
Mandale Homes logo

Reply from Mandale Homes

Thanks David, great to hear you have had such a positive experience with us. Sounds like you are enjoying your new home :)

Rated 4 out of 5 stars

Lovely New build

Having looked at many properties in the past with a view to buying and having spoken to lots of sales reps, Jayne was fabulous when I first came to look round Mandale Homes. She was knowledgeable and answered my many (many) questions. Apart from a few expected settling issues with a new build, I've generally been very happy with my purchase from Mandale Homes.

February 5, 2021
Unprompted review
Mandale Homes logo

Reply from Mandale Homes

Hi Samantha

We're delighted to hear you've experienced such a positive journey with us. Congratulations on your new home!

Rated 4 out of 5 stars

Happy and high praise for Jayne

We bought a mandale home in Ripon and we are very happy, it’s a small development and the houses are stone like brick which is lovely and rustic, thoughtfully planned inside but I would have to say the Sales person Jayne was absolutely brilliant, she was very helpful but not pushy, she went above and beyond to get the best deal for us and to get all of those little extras that wouldn’t usually get included. We did have a little setback on mandales part on completion day but Jayne was there to support us all the way and done everything in her power to get the blip sorted. As with all new builds there are a few snags and little problems but these were soon sorted. Again Jayne was onsite everyday to point us in the right direction.

February 5, 2021
Unprompted review
Mandale Homes logo

Reply from Mandale Homes

There's nothing we like better than to hear a happy customer enjoying their new home!
Our Ripon development is in a great location and as you say the materials used were sympathetic to the area giving it an exclusive feel.

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