Manhattan Mini Storage Reviews 

150
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

THEY SUCK. Do not get a storage unit with them. Their payment system is confusing and will add many, many hidden fees that you are bound to. It is impossible to argue anything with them because the co... See more

Rated 1 out of 5 stars

BAIT AND SWITCH Rent for a 10x19 storage unit went from 309 per month to 1075per month. They also added an insurance policy without my notice notwithstanding the fact they had my insurance binder f... See more

Rated 1 out of 5 stars

Worst storage facility. Increase rent anytime..400% rent increase i was paying 10x25 unit for $868 these guys take out from my card $1467 fir a month saying rent increase .Arrogent pathetic beware

Rated 3 out of 5 stars

With the little space one has in new York city Apartments, Manhattan mini storage is a blessing. With that being said it is also a given transaction for any staff member. Not to say there aren't any s... See more

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Company details

  1. Vehicles & Transportation

Information provided by various external sources

Manhattan Mini Storage provides a full range of products and services to meet your storage and moving needs. With 17 locations from Battery Park to Inwood and everywhere in between, we’re the go-to storage source for more than 250,000 New Yorkers!


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1.5

Bad

TrustScore 1.5 out of 5

150 reviews

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1.5

All reviews

(150)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and great people

Very clean, well managed, well organized. When I set up my storage unit, the people were nice and they knew what they were doing. They made it very easy.

June 7, 2016
Unprompted review
Rated 5 out of 5 stars

Quite convenient

Quite convenient -24 hours availability. Lengthy process getting a storage space, if there is a way to cut down on the initial process that would be great.

May 12, 2016
Unprompted review
Rated 5 out of 5 stars

EXCEPTIONAL EXPERIENCE FROM START TO FINISH

My experience at Manhattan Mini Storage absolutely exceeded my expectations! I felt as though I was being taken care of from my first point of contact with Kerwin Morris, who answered my call and graciously found me fantastic deal on a unit in the heart of Manhattan, to the moment I checked in with Antonio Baron. The morning I checked in with Antonio, I was in a hurry and he worked as quickly as he could to make sure that I was in and out in a timely manner. I wasn't expecting that level of service and hospitality at storage center and I appreciated it. The water, the cleanliness, the personalized service and attention to detail - it all made a difference. Continue doing what you are doing because you are doing it well!

May 7, 2016
Unprompted review
Rated 5 out of 5 stars

Easiest move ever!

We moved into the Manhattan mini storage facility the weekend of the blizzard. We took advantage of the complimentary move-in van. The driver arrived on time, helped load and unload our boxes. The office representative was extremely friendly and walked us through the registration process. Highly recommend!

May 3, 2016
Unprompted review
Rated 3 out of 5 stars

Storage taxi?!?

Trying to get availability for the storage taxi is extremely difficult. I went online to book a taxi for two weeks from now and nothing is available till the 19th. The site says if you don't see something that works to call and they "will be happy to find an alternate" but when we called it was basically can do anything at all for me. So why tell me to call, if you're dnonot going to do anything?

One of the biggest reasons to get Manhattan mini storage was the free taxi service yet that's the one thing I can't see to get.

May 3, 2016
Unprompted review
Rated 4 out of 5 stars

Relatively easy to open a storage account

Opening up an account for a storage locker was relatively smooth, especially since I had previously had one and didn't have to fill out many forms. The agent was friendly and helpful and the locker meets my needs.

May 3, 2016
Unprompted review
Rated 5 out of 5 stars

Great staff !

A pity that this company, as many, takes away space for residential buildings, at the same time the numerous locations make it easy for the user like myself. Walking distance to it + even though not always available their taxi/moving truck is a great + !
Great staff and very friendly.

May 2, 2016
Unprompted review
Rated 3 out of 5 stars

Staff members

With the little space one has in new York city Apartments, Manhattan mini storage is a blessing. With that being said it is also a given transaction for any staff member. Not to say there aren't any star members because there are and many thanks to them however on the other hand there's many with a very not so friendly or let alone welcoming personally in which brings me to a 3 star rating.

May 1, 2016
Unprompted review
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Reply from Manhattan Mini Storage

Thank you, Porfirio, for the honest review. Your feedback is always appreciated for helping us improve our customer service.

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