Manhattan Mini Storage Reviews 

150
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

THEY SUCK. Do not get a storage unit with them. Their payment system is confusing and will add many, many hidden fees that you are bound to. It is impossible to argue anything with them because the co... See more

Rated 1 out of 5 stars

BAIT AND SWITCH Rent for a 10x19 storage unit went from 309 per month to 1075per month. They also added an insurance policy without my notice notwithstanding the fact they had my insurance binder f... See more

Rated 1 out of 5 stars

Worst storage facility. Increase rent anytime..400% rent increase i was paying 10x25 unit for $868 these guys take out from my card $1467 fir a month saying rent increase .Arrogent pathetic beware

Rated 3 out of 5 stars

With the little space one has in new York city Apartments, Manhattan mini storage is a blessing. With that being said it is also a given transaction for any staff member. Not to say there aren't any s... See more

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Company details

  1. Vehicles & Transportation

Information provided by various external sources

Manhattan Mini Storage provides a full range of products and services to meet your storage and moving needs. With 17 locations from Battery Park to Inwood and everywhere in between, we’re the go-to storage source for more than 250,000 New Yorkers!


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1.5

Bad

TrustScore 1.5 out of 5

150 reviews

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1.5

All reviews

(150)

12 reviews in the last 12 months

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Rated 4 out of 5 stars

General review

It's fairly decent. A couple of the staff members are a little shut down where customer service is concerned, though they will try to perk up, but you get the impression they can take it or leave it with the business. Units are a little flimsy: they seem to use the cheapest material possible for the doors of the units. Having to "activate" your card every day you come in is a pain. They do try to keep the place up. They've been continually freshening up the paint throughout. The taxi service is extremely useful if you don't mind waiting. Receiving deliveries there is another perk.

May 1, 2016
Unprompted review
Rated 2 out of 5 stars

To small

The room was to small and the hall way /walk way was way to tight you really have no Space to move a round in the basement being that my room had a being it was a beam in the wall I've got a 10% discount

May 1, 2016
Unprompted review
Rated 5 out of 5 stars

I love Manhattan Mini Storage

High Praise! Five Stars! Best in Show'
I'm the guy with High Expectations and Manhattan Mini Storage meets them. I called and was thrilled to speak with a knowledgable and honest human. I took three trips from the East Village to Chelsea in the MMS van and each time the driver was fantastic. I love the space and the people. I am a satisfied customer---and your ad campaign rocks too. Great company! Blessings! Best!

April 30, 2016
Unprompted review
Rated 5 out of 5 stars

Customer Service

Everyone I have interacted with at Manhattan Mini Storage has been fabulous. I have stored items in American Self Storage and Westys. Manhattan Mini Storage has been the best so far. Thank you.

April 30, 2016
Unprompted review
Rated 5 out of 5 stars

Great Space, Very Convienent, Friendly Staff

Manhattan Mini Storage makes it easy and affordable to store your stuff in a quality location. The services are excellent and the space is exactly what we need at the price we wanted to pay. No issues to date.

April 30, 2016
Unprompted review
Rated 5 out of 5 stars

ministorage review

I love the ministorage, for it's hours convenience, accessible before and/ after work, clean & relaible.
I would recommend this company to anyone.
Thank you ministorage,
Sincerely,
Monika

April 30, 2016
Unprompted review
Rated 5 out of 5 stars

Great location, friendly helpful staff, fantastic price for my Chelsea Closet--love it!

The driver who picked up me and my stuff was friendly and very helpful with carrying items at both ends of the trip. The staff at MMS were very friendly during the entire account opening process. Again, very friendly helpful staff cleaned the cart for me before I put my stuff on it, and helped me get the cart to my locker. Plus my friends can't believe what a great price I got!

April 29, 2016
Unprompted review
Rated 4 out of 5 stars

Overall they have been very good.

We use them from the UK and have staff entering our small lock up. Overall they have been very helpful. They only issue we had was one day they wouldn't let staff in and I had to spend an hour sorting it. But it all got fixed and not had a problem since. Would recommend them.

April 29, 2016
Unprompted review
Rated 5 out of 5 stars

Great Experience

Everyone I interacted with was very polite, informative, and helpful. The facility itself is very clean and well-lit, so I felt safe being inside any time of day, and the elevators were spacious and easy to use. Overall, great experience and would recommend them to a friend.

April 29, 2016
Unprompted review
Rated 5 out of 5 stars

Keeper

Man mini people are the best customer service and support. From my online application to telephone support from Angela to in service staff on 110th .service is outstanding. I highly recommend them.

April 28, 2016
Unprompted review
Rated 5 out of 5 stars

Never enough room

Over a 4 week period we needed to add an additional short term space to our 15 year plus space + then consolidate the 2 into a, much larger unit. The woman who navigated this was terrific and made the process seamless.

April 28, 2016
Unprompted review
Rated 5 out of 5 stars

Always very professional

As the title suggests, I have always been impressed with how professional all the employees behave, including the storage van drivers.

April 28, 2016
Unprompted review
Rated 5 out of 5 stars

Great costumer service

I'm very happy with my experience with Manhattan mini storge. I always find available parking space to unload my packages and it's very simple/quick process to go in and out.

April 28, 2016
Unprompted review
Rated 4 out of 5 stars

good services

Helpful moving options like a free mini storage taxi service is offered to customers at all sites.

April 28, 2016
Unprompted review

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