Janice was very jovial and professional through out the short period spent with her.

Had a great experience as a first time landlord. Alice Frielick has been sound and diligent throughout, helping to keep things moving and get everything sorted. Thanks!

I’ve rented two properties by Manning Stainton and not for once was I disappointed. Janice Freeman was my accompanied viewer thetwo times and she was so lovely. Very friendly

Excellent, professional and helped move into the property quickly

Manning found us new tenants within a week of advertising. The process was fairly seamless but as you would expect there was a lot of steps. Alice kept us on track all the way and made sure we completed our end on time. Thanks for your help. We are not always the easiest customers.

Alice Frielick was the letting agent for my property, she did a great job. Tenants were moved quickly and I was given updates on every step. Alice was supportive and efficient, well organized everything, helped me a lot. It’s a pleasant experience to work with her and the team.

I had the pleasure of working with Alice Frielick during my recent property rental process, and I can confidently say she made the entire experience smooth and stress-free. From start to finish, Alice was not only highly professional but also incredibly helpful. She was always just a phone call away, ready to provide guidance, answer questions, and offer advice whenever I needed it. Her dedication to her work and her clients truly stands out.
Thank you Alice!

Organised and impressive

I recently had the pleasure of working with Manning Stainton Letting, and I can’t express how impressed I am with their service. The staff truly went above and beyond to ensure that the move was quick and seamless. Their dedication and hard work made all the difference, and I felt supported every step of the way. Thank you, Alice , Charlie and the rest of the staff for making this experience so positive. Highly recommend.

I have dealt with several different letting agents in the past.Without doubt Manning Stainton has been the best.In particular I would like to thank Shriya.I was kept informed on a regular basis by email and phone as to the progress and eventual letting of the property.

Alice was a great help to us in securing our new apartment. Professional, clear, and thoughtful, Alice made the whole process very easy, and kept us updated regularly, a pleasure. I would definitely recommend.

Alice Frielick was absolutely excellent in helping me rent out my bungalow. She demonstrated great knowledge and understanding throughout the entire process. Alice was incredibly helpful, patient, and showed real empathy, which made everything so much easier and stress-free. I couldn’t have asked for better support. Highly recommended!

Shriya at Manning Stainton has kindly provided us with help and assistance every step of the way on our journey to a new home. Not to mention she's remarkably patient - I suspect she hears my voice in her sleep the amount of times I've contacted them with questions, clarifications and complications she's helped me resolve! We've had plenty of bad experiences with other estate agents in our hunt over the last four months, but Manning Stainton has never steered us wrong. Highly recommended.

We dealt with Alice Frielick through our tenancy process and she was amazing with us. Clear communication, nothing was a bother for her, always answered any questions we had and made sure me and my partner had a smooth journey towards renting our first property together!

I had a pleasure to view 3 of your properties with Janice Freeman. Absolutely wonderful. Friendly, attentive and with great sense of humour. Won't sugarcoat it, she'll tell you exactly what you need to know about the place to make an informed decision. She's a definition of a great agent. Much appreciated.

Just had a viewing with Janice Freeman. She is very warm and friendly, which made looking around the property a relaxed experience Thank you

My experience with Janice was very satisfying, she will polite and very cheerful showed me around and answered all the questions I asked her.

Just had a viewing with janice freeman and she was really lovely, helped us in every way possible and if we get the property, we’d have a lot to thank her for!

Communication has been excellent. The team are very helpful with any questions we have had and always quick to reply.

The problem with Manning Stainton is that they made such a nuisance of themselves during the tenancy that they repeatedly violated my legal right to quiet enjoyment of the property and so breached the tenancy contract multiple times.

They demanded inspections every six months, and sometimes more often, as they regard it as their right to demand an inspection anytime it suits them. If the property did not meet the personal cleanliness standard of the inspector then I would get a threatening letter informing me I was in breach of contract but not telling me what the specific problem was (gaslighting).

They provide a form for reporting problems. Early in the tenancy, I reported a faulty tap and the inspector wrote "OK" on the form but nobody came for a month so I fixed it myself. After that, I fixed most problems myself and only reported major problems. So they were generally good at fixing things but it was only major things they were notified about and that was pretty rare.

They put the rent up during the national Covid crisis then tried to get me to do video inspections. I found it hilarious that they expected me to put myself out for them for free.

They won't tell you what time of day they will turn up for these inspections which, in effect, means they are demanding access to the property all day for something routine that only takes a few minutes. I would book the whole day off and go out so they wouldn't disturb me during work.

This worked OK until a new manager arrived and things got really bad. Previously they would give me several weeks notice of an inspection, but this manager would send a text message only three days before, not enough time for me to book a day off work, so I had to complain about that on two occasions, causing a nuisance for me and so more violations of my right to quiet enjoyment.

More recently this manager emailed late in the day saying she wasn't coming and wanted to rebook. Despite having access to the property all day on the day specifically requested by them this would require another whole days access to the property, and I would have to book another day off work, causing another complaint by me. They tried to do this again the next time so I had to complain again which forced them to turn up this time. All causing a nuisance to me so more violations of my legal right to quiet enjoyment of the property and more breaches of contract by Manning Stainton.

Finally they tried to withhold my deposit until I had proved the Council Tax is paid up. As the bill was always in my name and paid directly to the council by me the legality of this threat is highly dubious. The Tenancy Deposit Scheme makes it clear, it is for the landlord to prove a loss, the tenant is not required to prove anything. If this went to arbitration they would have lost for certain. This caused more bother for me so yet another violation.

Renting from Manning Stainton is an oppressive experience like being in prison or an army camp except you're paying for it. I bet the landlords love it though. Thankfully I'm now an owner occupier so there's little chance I will ever have to deal with these people anymore.