Marabese Ceramics Reviews 144

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

The company accepted my online payment for Bosh Oven which they didn't have in stock. Several days later they just emailed me a credit note with no explanation. Apparently my order was cancelled due t... See more

Company replied

Rated 5 out of 5 stars

Helpful staff, (Chloe and Joe) helped resolve Kitchen surface issue in my only 4 year old kitchen. Good contact for installation supplied (Alan) Beautiful end results with new 1810 Sink and tap, qua... See more

Rated 5 out of 5 stars

We used Marabese to olan and fit our new bathroom. The whole process was smooth and professional. Barbara spent time with us achieving the layout that worked best for us and going through all the diff... See more

Company replied

Rated 5 out of 5 stars

We are delighted with our new ensuite. We received excellent advice from Barbara, nothing was too much trouble. This is the third bathroom Lewis Morey has fitted for us. He is professional, hard wor... See more

Company details

  1. Tile Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store

Information provided by various external sources

Marabese was established in 1992. We have 3 stylish showrooms (Bedford, Letchworth, Milton Keynes) displaying Bathrooms, Kitchens, Tiles and Laminate Floors. We also offer a free design service & bathroom, tile and kitchen installation. Call any of our showrooms for more information


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

144 reviews

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Rated 5 out of 5 stars

Over the moon with my new en-suite

After trying 5 or 6 other bathroom showrooms we went into Marabase in Wolverton. Peter helped us and he was fantastic, so knowledgeable and helpful, and with his assistance we picked out a full replacement en-suite including floor and wall tiles. Marabase recommended their fitter Richard who was brilliant, I am so over the moon with the finish and quality of the products and the service from start to finish has been flawless - I have already recommended Marabase to a few people and I will definitely be back in the future for other bathrooms and possibly the kitchen!

October 17, 2021
Unprompted review
Rated 5 out of 5 stars

First class service from start to…

First class service from start to finish Tanisha was so helpful designing the kitchen and Alan for fitting it he went above and beyond to help us and did a first class job , just a word of warning if you order flooring from there suppliers make sure you get the measurements right as they won’t take it back under three packs but apart from that first class company

August 19, 2021
Unprompted review
Rated 5 out of 5 stars

New Bathroom - Excellent Service

Having been really pleased with the longevity of an en-suite and separate cloak room from Marabese a decade ago we had no hesitation in returning to have our main bathroom refitted. The whole experience has been seamless and highly professional, a special mention to Barbara the Manager at Bedford who provided excellent design, advice on fixtures and fittings and above all customer service. We chose to utilise one of the teams of plumbers that Marabese use which assisted with communication and in our case meant we were fortunate to use a gap in their busy schedule enabling the work to be carried out sooner than we'd expected. I have no hesitation in recommending Marabese.

August 16, 2021
Unprompted review
Rated 1 out of 5 stars

Would not buy from here again

I ordered a worktop for a vanity unit through the Milton Keynes store and was told it would arrive in just over a weeks time and that they would phone me when it arrived in store. I called them the day after the worktop was due to arrive as I hadn't yet heard anything from them and they informed me that the email they had drafted with my order on, was never sent for whatever reason! So, they never placed my order. They told me that they had now placed the order, but I would have to wait another week for the worktop to arrive. I didn't even receive an apology for their mistake and it's caused me a huge amount of inconvenience as it's delayed my loft conversion from completing for another week. Hugely dissatisfied with the service received and I would not order from here again.

June 24, 2021
Unprompted review
Rated 5 out of 5 stars

Great service and value

Large order of special order ( non stock) floor tiles, met all my expectations on price, service and quality. They were delivered to me on time and in perfect condition.

November 4, 2020
Rated 5 out of 5 stars

An Excellent experience

An Excellent experience - and a satisfied customer.

I bought a whirlpool bath, Tiles, a shower from Marabese - and what impressed me most was the willingness of the team there to put the customer first and do the right thing for me. Communication was great throughout and whilst there were hitches and snags as can happen in any project I was always kept in the loop in an open and honest way.

They were able to put me in touch with an exceptional installation team and the price was very competitive

Will likely be returning when a second room needs doing!.

October 29, 2020
Rated 5 out of 5 stars

Ensuite. We are delighted with our new ensuite

We are delighted with our new ensuite. We received excellent advice from Barbara, nothing was too much trouble.
This is the third bathroom Lewis Morey has fitted for us. He is professional, hard working and the end result is outstanding.
We highly recommend both Barbara at Marabese in Bedford and Lewis Morey

October 19, 2020
Unprompted review
Rated 5 out of 5 stars

Well done to Marabese!

Well done to Marabese!!
The products we bought from you were good. and we appreciate how you were able to supply us with replacement items very swiftly when the originals had defects or didn't function properly.
We also like the fact that we were kindly informed when the products that we purchased were in stock.
We also like the relationship that you had with our fitters when it came to collecting the goods to complete the work in our home.
I would give you 6 stars out of 5, however you're only allowed for 5!!!!!!
Again we say thank you for your products and your service. Well done and keep it up!!!!!

October 15, 2020
Rated 5 out of 5 stars

We ordered our kitchen after visiting…

We ordered our kitchen after visiting the showroom a couple of times and because of the excellent customer service from Lou Jnr.
The order was pre COVID and when we was ready for the kitchen to be delivered (June 2020) the communications were always frequent and accurate.
Despite all the issues that everyone was suffering during the lock down everything got delivered and despite a few minor issues it was never too much trouble for Lou to sort out.
Our kitchen is now finished and we are very happy with our choice and the aftercare service given.
Would highly recommend Marabese Ceramics.

October 4, 2020
Unprompted review
Rated 5 out of 5 stars

Returning happy customer for the 4th time!

After using Marabese in the past for bathroom, en-suite and cloakroom projects and having received such excellent service and products, it was a no-brainer to return when I wanted a new kitchen. Once again Joe and the team delivered wonderful service, helpful knowledge and suggestions. Also excellent fitters, any small challenges or issues along the way were resolved and dealt with efficiently and without bother. I cant recommend this company enough, and love my new kitchen.

October 3, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic Service from Marabese…

Fantastic Service from Marabese Wolverton, Dez, the Manager who although very busy with other work stopped to help us and was very informative and we decided to purchase there and then. The quality of the tiles is excellent and price very competitive. The staff were also very helpful when we collected the tiles.

October 3, 2020
Unprompted review
Rated 5 out of 5 stars

Visited to buy tiles

Visited to buy tiles, adhesive grout & trim for kitchen project. Good selection and knowledgeable and helpful staff. Everything discussed and ordered in first visit.
Products available For collection about a week later as expected.

September 23, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing ceramics company you got here

Amazing ceramics company you got here. My favorite is the old school style of dealing with clients. This may not be the cheapest but everything you get is of high quality and you indeed get what you pay for. Marabese Ceramics is highly recommended.

September 23, 2020
Unprompted review
Rated 5 out of 5 stars

Many thanks for a prompt

Many thanks for a prompt, professional, informed approach which met all our needs for our new bathroom suite.
Excellent choice of bathroom suites, accessories and tiles available and the showrooms are well set out and pleasant to visit.

Thank you

September 19, 2020
Unprompted review
Rated 5 out of 5 stars

Good Displays, helpful and professional service

From the moment we walked in and saw the vast variety of displays, we felt this was a good start to our search for tiles for our house renovations. The bathroom displays and clear signage made it simple to wander around.But the staff were very helpful and ordered samples, then phoned us when in and made us feel confident we were dealing with a family run professional business with good knowledge in how to make good designs and get the deals to fit our budget. We even bought a shower enclosure, bath, toilet and sinks.

September 11, 2020
Unprompted review
Rated 3 out of 5 stars

No delivery service

September 11, 2020
Unprompted review
Marabese Ceramics logo

Reply from Marabese Ceramics

Thank you for your feedback. We appreciate all customer reviews as we believe in strong customer service, and feedback such as yours can only help us improve.
Apologies for any misunderstanding; we do offer a delivery service, which has often contributed to fulfilled customers leaving 5-star reviews.
After speaking to the sales team, we believed that the order was to be collected, and then when asked later if we could deliver the next day, we had no available delivery slots left for when the order was required on site.
To avoid this again in the future, I will ensure that our delivery options are clearly communicated.
Thank you again for your feedback.

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