Marabese Ceramics Reviews 144

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

The company accepted my online payment for Bosh Oven which they didn't have in stock. Several days later they just emailed me a credit note with no explanation. Apparently my order was cancelled due t... See more

Company replied

Rated 5 out of 5 stars

Helpful staff, (Chloe and Joe) helped resolve Kitchen surface issue in my only 4 year old kitchen. Good contact for installation supplied (Alan) Beautiful end results with new 1810 Sink and tap, qua... See more

Rated 5 out of 5 stars

We used Marabese to olan and fit our new bathroom. The whole process was smooth and professional. Barbara spent time with us achieving the layout that worked best for us and going through all the diff... See more

Company replied

Rated 5 out of 5 stars

We are delighted with our new ensuite. We received excellent advice from Barbara, nothing was too much trouble. This is the third bathroom Lewis Morey has fitted for us. He is professional, hard wor... See more

Company details

  1. Tile Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store

Information provided by various external sources

Marabese was established in 1992. We have 3 stylish showrooms (Bedford, Letchworth, Milton Keynes) displaying Bathrooms, Kitchens, Tiles and Laminate Floors. We also offer a free design service & bathroom, tile and kitchen installation. Call any of our showrooms for more information


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

144 reviews

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Rated 5 out of 5 stars

Very Helpful Staff

Staff were very polite on both occasions and very helpful.
As per first order, staff member noted all necessary details for delivery etc.
Very pleased with manner in which I was dealt with

J.Sideserf
52 Harbour Way
Alloa
FK10 1EN

September 11, 2020
Unprompted review
Rated 5 out of 5 stars

Kitchen refresh

Helpful staff, (Chloe and Joe) helped resolve Kitchen surface issue in my only 4 year old kitchen. Good contact for installation supplied (Alan)
Beautiful end results with new 1810 Sink and tap, quarz work surface. Kitchen looks like New again. Many Thanks.

September 4, 2020
Unprompted review
Rated 5 out of 5 stars

My Tiles are absolutely beautiful.

My Tiles are absolutely beautiful.. excellent value for money... have recommended to my neighbour and everyone I know in the trade also..
Very helpful staff .. Will be going back for more when I do my kitchen... thank you marabese 😆

August 24, 2020
Unprompted review
Rated 5 out of 5 stars

We (my wife and I) have dealt with…

We (my wife and I) have dealt with Chloe throughout the whole process, and she has always been knowledgeable, helpful and professional. She has accommodated our requirements and has always kept us informed of progress, which, through no fault of any involved party has been delayed by several months. I would have no hesitation in recommending her to any potential kitchen purchaser.

August 15, 2020
Unprompted review
Rated 5 out of 5 stars

They have done one of my main bathrooms…

They have done one of my main bathrooms excellent service excellent design 6 years on still going strong no problem and they helped me with my ensuite once again excellent service excellent prices and always there to help thank you guys

August 15, 2020
Unprompted review
Rated 5 out of 5 stars

Marabese were brilliant

Marabese were brilliant! They helped me plan our new bathroom and keep it within our budget. All products arrived in good time and they were happy to store them until needed, which was longer than expected due to Covid-19. Would thoroughly recommend.

August 12, 2020
Unprompted review
Rated 5 out of 5 stars

Very helpful and prompt service

Shopping for tiles at Marabese offered a very good experience overall. The showroom was well laid out and presented an attractive and useful range of products. The showroom was also adequately prepared for visiting during Covid considerations. Staff In the showroom and the warehouse were friendly, attentive and knowledgeable. Samples were freely available and/or obtained very quickly.

This was definitely a 5* experience overall but for one small but important error - contact details were written down inaccurately and so no notification of the arrival of the eventual purchase was received.

August 9, 2020
Unprompted review
Rated 3 out of 5 stars

Helpful instore but make sure you ask about returns policy

Helpful when visiting store, but experience on the telephone very hit and miss. Remember to ask about their returns policy when ordering, because we did not and backfired when we ordered a box too much flooring and they would not accept it back.

August 5, 2020
Unprompted review
Marabese Ceramics logo

Reply from Marabese Ceramics

Hi Lindsey,
Thank you for your feedback, we appreciate all of the reviews that we receive. I am glad that you found the staff in store helpful and I will pass this onto the members of the branch.
Could I please ask you to clarify how your experience on the telephone was hit and miss – was it the service you received over the phone or that the call was not answered?
As stated on the bottom of the customer invoice, the returns policy for non-stocked items is that we can only accept returns within 28 days, and this may be subject to a restocking charge, which we incur from our suppliers. I will ensure that this is more clearly signed at our counters to avoid this in the future.
We are strong believers in using our reviews to improve our customer’s experience, so I would like to thank you again for your feedback.

Rated 5 out of 5 stars

Peter Wearmouth has been extremely…

Peter Wearmouth has been extremely helpful. He identified the type of tiles I needed from pictures I sent in an email. Although they had been laid 12 years ago he was able to find a supplier and purchase a small quantity so I could get broken tiles replaced rather than have to retile the entire floor. Great work

August 1, 2020
Unprompted review
Rated 5 out of 5 stars

Great service from Mitch in Wolverton branch

Cannot recommend this place enough, great product range at good prices. Now brought both our bathrooms from these guys in the Wolverton branch and the service we received from Mitch every time is top notch, so nice to deal with someone who not only knows his stuff and gets the job done but also someone who you can have a laugh with instead of it being a hard sell. Will be back for the cloakroom!! Mel

July 17, 2020
Unprompted review

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