Marcus by Goldman Sachs UK® Reviews 

I registered with Marcus account 6 years ago. I've not had any issues. Easy to deposit and withdraw money. Good interest rate.

Good rates. Quick to answer the phone, helpful customer support.

Uses "suspect actions" and suddenly closes accounts without any warning. Referred Marcus to Financial Conduct Authority and the Financial Ombudsman accusing Marcus of underhand, deceitful and manipulative processes.

Marcus acts like a bogus bank. BEWARE - there are more professional banking operators in the UK than this US-subsidiary.

I've had my Marcus account for a 1 and a half. Added a CD this year for additional interest opportunity. They give a referral fee of .25 for 3 months to encourage referrals. Easy to use to send and receive funds. It takes a few days for monies to become available. I recommend.

Been with them 5 years or so, pretty competitive interest rates, app works fine, no issues.

Joke of outfit which is basically goldman sachs. Don't make interest payments ontime, communication is poor and behaviours are pretty poor for a bank which probably shouldn't be surprised but their culture and behaviours seem worse than other banks. Initially good % rates to attract customers but loads of other banks now with significantly better interest rates. I'm moving my money and would advise you avoid !!

I find this savings account to be simple, secure and with good rates of interest. The transfer process is immediate, simple and locked to my day to day account for security. Never had a single issue with any part of it. Have recommended to 3 additional users since opening and all use with the same ease as i do. What more could you want.

This app drives me up the wall, to the point that I can't be bothered with the account. It repeatedly 'forgets' my password, won't use biometrics to overcome this, can't seem to use a password manager with it. So I'm in an endless hassle cycle of resetting passwords to get in. So yes, very secure. So secure it's a pain to use. So I won't.

I've had a Marcus (Goldman Sachs) account for a couple of years and it has been largely trouble-free. They've paid good interest (even when the banks weren't paying any interest at all), and since I handled everything myself online and rarely needed customer service, things chugged along quite smoothly.

But this morning I tried to log into my account (just I as I have done for the past two years or so) and I couldn't. I called Marcus and was told that their system was now only compatible with 2 internet browsers: Google Chrome and Microsoft Edge. Granted, these are among the most popular browsers currently in use, but they are not the only browsers in common use, and they are not even the top two across the board. Just saying...

The customer service rep was remarkably curt and unhelpful, and told me I would not be able to use any other browser to access my account; she basically told me it was a 'take it or leave it' proposition. Since I am not willing to maintain a separate browser just for this one account (I already use 3 of the most popular browsers, and have no desire add a 4th), I was forced to close my account. She offered no other options.

My concerns are as follows:
1 Marcus is an online service, so compatibility with multiple internet browsers should be a minimal expectation
2 Any changes in the means by which I can access my account should have been communicated to me in advance
3 I'm not even confident that the information I received was correct, as the woman did not seem particularly knowledgeable about internet browsers
4 My efforts to escalate the call to someone with more specific knowledge were unsuccessful and were met with hostility
5 The fact that a front line (and probably low level) representative could drive a conversation into the sort of brinkmanship that would leave a customer with no alternative but to close their account does not speak well for this company or their commitment to customer service

In conclusion, I found Marcus perfectly adequate as long as I had no need of customer service, but when the smallest problem surfaced, Marcus' house of cards came tumbling down. I can't recommend this company.

Marcus proved to be highly efficient when closing my Easy Access online Saver.
UNFORTUNATELY due to Bank of England rates dropping, because of the introduction of the Labour
Party, subsequently, our interest rates are falling.
After instantaneous response from the agent by phone, the funds were transferred to the nominated bank account within minutes.

Will not transfer ISA

Marcus used to be a great bank with market leading interest rates. How things have changed!

I recently tried to transfer my ISA to another provider as Marcus were changing their interest rates too frequently. I gave them two weeks to make the transfer, on the last day at 6pm they sent me an email demanding I contacted them by the end of the day. 75 minutes later they emailed again rejecting my ISA transfer before I had the chance to contact them.

This is not the last they will hear of this. Thieves line Marcus will be prosecuted.

Transferring money from Santander to my Marcus account. I don’t see why these transfers don’t happen instantly. When I transfer monies to all my other uk bank accounts they instantly transfer, not so with Marcus!

Easy to set up and operate. The website and app work well and easy to use. The savings rates they offer are good but not the best hence a drop of one star.

Whats happened to Marcus? I used to get great rates on my savings and funds paid in were credited within a few minutes. The rates are now easily beatable and you're funds now take up to 2 days to hit the account. I'm off, better rates and service elsewhere, and please don't ask me to call you to discuss these issues, I've tried.

Sorry to say my rating has dropped on Marcus - they have dropped their savings rates while the BoE base remains the same - so yet again a bank giving less but charging more for borrowing. Really disappointing as normally they are great. rate is variable so you expect if the base rate drops that it might (although the rate is already quite a bit lower than the base rate) - but not when it hasn't! Marcus are the only ones of my savings to have done this.

Everything perfect since I joined them. Friendly customer service, very quick to deal with any problems or concerns, good interest rates.

First, many of their cust service reps are of poor quality. They are American but make many simple grammatical errors, which both sounds uneducated & makes you question their competence dealing with your money. Second - beware. If you go outside of the USA you can't transfer from your Marcus accounts during that time. We just discovered this (in London for some weeks) and it caused as to borrow funds from our other bank until our return. Unreal. Never experienced that before. We had alot of money with Marcus - will now close the accounts.

I have had savings with this bank for a few years now because their rate is better than many other banks/building societies. During my time with them I have found their web site to be easy to use and the app is also very easy and is certainly user friendly. I recently needed to contact their customer helpline by telephone and my call was answered very quickly and the person who handled my call was very pleasant and efficient - definitely a good customer experience. I am in my late 70's so during my life I have a customer with many banks and cannot recall a more efficient customer service than that which I experienced with Marcus.

Ridiculous that you can’t contact the security team at the weekend to track a missing payment, will probably close my account now so me I can’t trust or contact Marcus with my other funds

Refused to transfer my cash isa for multiple technical and unjustifiable reasons in order to force me to keep my business with them. Totally unscrupulous. Avoid.