Person I was dealing with was to the point and very knowledgeable. She was asking questions and knew what the answer was. She asked me the right questions which related to my insurance cover. The pri... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Simple to use and set up...no hidden price surprises...
Spoke to both Molly and Patrick today to take out a policy. They were both quick,courteous and efficient. It made the taking the policy out so very much simpler and pleasurable compared to my existing... See more
Very responsive to my original enquiry and follow-up question. Polite, professional, and easy to talk with. Sorted out exactly what insurance we needed for our modest Community Interest Company. V... See more
Company details
Written by the company
We have over 25 years experience offering specialist insurance for contractors, consultants, self-employed professionals, freelancers, charities and community groups. Our policies are specially designed to cover a wide range of risks and cover can be tailored to suit your individual requirements.
Contact info
United Kingdom
- www.markeluk.com
4.2
Great
275 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superb service
Superb service, they sorted everything out for me. Really pleased, thank you, we will definitely be sticking with these guys in the future
February 27, 2023
Unprompted review
Easy to deal with straight to point was…
Easy to deal with straight to point was sorted out there and then happy days 👍
February 22, 2023
Unprompted review
Markel - stress free!
Markel were easy to contact, have knowledgeable call handlers & clear procedures. Reasonable cost for specific insurance needs.
February 6, 2023
Unprompted review
Good value and service
Apart from giving our organisation the best priced premium we could find online, customer service at Markel was curteous and efficient. Husain forwarded documents confirming details within minutes of concluding business.
February 8, 2023
Unprompted review
Quick and simple
The questions that I had to respond to on your questionnaire were simple and straightforward,much easier than a previous company that I tried to take out insurance with and eventually gave up on.
The cover was arranged quickly and averted an awkward situation for me. It was also cheaper than I expected.
February 9, 2023
Unprompted review
Fairly simple to set up no idea if cover correct
Fairly simple to set up. A bit genetic as a policy. Dreadful guidance on selection of cover. Essentially left to read the minute detail to try and work out whether the cover includes what’s needed. I still have no idea if I’ve bought the right cover.
February 22, 2023
Unprompted review
It will take a claim to reach final verdict.
Staight forward application. One or two questions responded to but more than satisfied with compay's response.
Happy to recommend at this point in time but would have to had made a claim and found everyting went well to rate the experience 5 stars
February 21, 2023
Unprompted review
quick and easy to get the cover i needed
February 21, 2023
Unprompted review
Quick and easy to obtain quote
Quick and easy to obtain quote. Documents issued instantly.
February 3, 2023
Unprompted review
Very professional
My first call to Markel wasn’t ideal so I took the matter up with a supervisor and they sorted the matter out extremely promptly and efficiently. Very professional, explained the matter very well and clarified any queries I had so thank you.
February 21, 2023
Unprompted review
Reply from Markel Direct
Good afternoon,
Thank you for your feedback. I'm sorry to hear about your experience. I understand our customer service manager Aaron has been in touch with you via email and phone to ask for a little more information about the situation, but that you were unable to speak at the time.
We've checked our records and we haven't been able to trace this call, so we haven't been able to get full details of what happened. However, it would never be our intention to put the phone down on our customers, so I can only apologise if it came across this way. If you would like to discuss your quotation with us, or would like to speak to Aaron directly, please don't hesitate to contact us on 0800 640 6600 or at customerservice@markeldirect.co.uk.
Regards,
The Markel Direct team
It was very easy to deal with Markel…
It was very easy to deal with Markel and everything was gone through thoroughly
February 1, 2023
Unprompted review
the agent was knowlegable and not pushy
February 1, 2023
Unprompted review
Perfect insurance set up
January 28, 2023
Unprompted review
Great simple quotation process
Great simple quotation dropped a star because wait on telephone was so long I gave up and simply bought policy on line.
January 23, 2023
Unprompted review
The speed and efficiency of the process
January 17, 2023
Unprompted review
Personal touch
Great to speak to someone in person when I initially used the ring back service Kevin was very knowledgeable and his advice helped to find the right kind of insurance we needed
Also Pippa was really helpful and helped me with follow up queries and taking payment when I completed my application
January 20, 2023
Unprompted review
Excellent service.
January 23, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.