Absolutely appalling service from this company. I ordered a gift for my Granddaughter and paid a premium rate for next day delivery if ordered before 9pm. Next day comes and goes, no delivery. I enqui... See more
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Bought the bundle as a birthday present for my Sisters 42nd birthday. All us 3 sisters have coil like curly hair due to being 1/4 Jamaican. She loved it; saying it made her curls very voluminous and i... See more
How refreshing to get excellent personal customer service. Well done, and thanks to the Mark Hill Team for responding so swiftly, communicating so clearly, and delivering a replacement Round Brush (du... See more
I ordered a pick & mix curling barrel and several attachments for a present. The parcel didn't arrive. I contacted Mark Hill via email on a Saturday & rec'd a reply with another order dispatched o... See more
Company replied
Company details
About MARK HILL HAIR
Written by the company
ABOUT MARK HILL HAIR
At Mark Hill Hair we're here to bring you some serious hair-spiration. From 'I woke up like this' looks to ultimate hair glam... WE. GOT. YOU. We'll say it loud and proud: "We've got every solution to start a hair revolution". We stock electrical lines from our famous Pick 'n' Mix collection through to specialist hairstyling products and more.
OUR BRAND BELIEFS
• Your style should change as often as your social feed
• Salon worthy hair should be accessible to all
• Expert know-how will help get your style
• As your crowning glory, hair is 90% of your selfie
• Pro products shouldn’t be at (pro)hibitive prices
• A real life lab is the only way to develop products that work
Contact info
Mark Hill Hair Cosmetics, Manor Farm Main Street, Hotham York, North Yorkshire, YO43 4UD, York, United Kingdom
- store@markhill.co.uk
- www.markhillhair.com
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 64% of negative reviews
Typically replies within 2 weeks
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Parcel turned up soaking wet customer…
Parcel turned up soaking wet customer services didn’t want to know
Offered me 10% off a soaking wet Electrical item
😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂
Really ? 🤔
Thanks for that
December 29, 2025
Reply from MARK HILL HAIR
Hi Kirk
We’re really sorry to hear about the condition your parcel arrived in, and we understand your frustration.
While we can’t control the weather, we do our best to package items securely, and we genuinely regret that the rain affected your delivery.
To be clear, we offered you a 20% discount if you chose to keep the product, or a full refund if you preferred to return it.
We also extended a 10% discount on a future purchase as a gesture of goodwill.
Kind regards
Mark Hill Team
Item not received
Ordered on the 6th December had tracking from evri on the 8th December for a 2 day delivery Status has not changed since then. Have been told on several occasions mark hill customer service have contacted evri but now 19th December and the only contact is from evri saying they have misplaced my parcel but still nothing from mark hill hair. This was a Christmas present and can't even reorder as stuff out of stock. Terrible service from both customer service teams.
December 19, 2025
Unprompted review
Not good
Have not received item awaiting you to confirm back to my email last Thursday
November 23, 2025
Reply from MARK HILL HAIR
We sincerely apologise for the inconvenience caused by the status of your order.
We have checked our records and can confirm that your order was marked as lost by EVRI. An email was sent to you on 03/12/25 explaining your parcel was lost, and a full refund was processed.
Kind regards
MH Team
Love these products… I have twin teen…
Love these products… I have twin teen daughters so now they both have a set of your pick n mix hair tools..! Last Christmas caused chaos when one received these and the other did not.. now this Christmas I’ve balanced it out so I’ll get lots of brownie points lolz 👍 they love experimenting with the different kinds of curls, the styling products are really good too 👍
November 23, 2025
Excellent delivery time and price
Excellent delivery time and price. I love the product but it leaves my fine hair a bit too soft. Smells divine though
November 23, 2025
Very Poor Quality & No Customer Service
Very Poor Quality & No Customer Service
I’m extremely disappointed with my experience. The product arrived cheaply made with a strong plastic smell, so I returned it unused. They told me I had to send it via recorded delivery, which cost me £21.64 something most companies cover as return.
Customer service has been terrible. I emailed twice after the parcel was delivered back to them on 25th November, and they haven’t responded at all. No update, no acknowledgement.
My refund is still pending, the company hasn’t replied, and the issue is still not resolved.
Overall, poor quality product and even worse customer service. I won’t be ordering again.
November 27, 2025
Unprompted review
Reply from MARK HILL HAIR
Hi Reka
We apologise for any disappointment you've experienced.
Regarding your return, we confirm that your package was received on 25th November and your refund was processed on the 28th November.
You paid for Special Delivery guaranteed by 1pm, which is a very expensive delivery method, and we wouldn’t typically recommend it. A more cost-effective option would have been Tracked 48 with Royal Mail.
We understand your frustration about the return postage you chose.
Please note that our current return policy states that customers are responsible for return shipping unless otherwise specified, which is why the postage was not covered. This was explained to you when you requested the returns address, and it is also clearly stated on our website.
Kind regards
MH Team
Excellent customer service 5*
I ordered the outlet bundle as it was on offer. My order was processed and dispatched very quickly. However my order was lost by the courier service used. I contacted the couriers several times but the issue wasn't resolved. I contacted Mark Hill customer service for assistance and within a couple of days they had sent me an upgraded version of my order at no extra cost.
Their customer service was second to none and they really did go above and beyond to resolve my issue, despite the fault not being theirs. Thank you so much.
November 18, 2025
Unprompted review
There customer service was excellent…
There customer service was excellent when I had a problem with one of their hairdryers in warranty. They replaced no problem, perfect. Would have no hesitation in buying further Markhill products as they are as good if not better than their competitors.
November 6, 2025
Unprompted review
What can I say - fantastic company
What can I say? I dropped my flexi styler and broke the circular ring inside so the attachments wouldn’t stay in place. Contacted mark hill asking to buy a replacement but as it was still under the 2 year warranty they offered to send me a replacement no questions asked. So nice to finally experience great customer service ❤️❤️
November 13, 2025
Unprompted review
Very pleased with item easy to use good…
Very pleased with item easy to use good results
October 24, 2025
I would give more stars if I could
I would give more stars if I could. I had an item missing from my parcel and I contacted the company straight away which they got straight back to me and they cldn’t be more helpful if they tried. I was immediately sent out a replacement item without any hassle at all. I would recommend Mark Hill 100% and will certainly be purchasing again in the near future. Can’t comment on the items purchased as they are a Christmas present and havn’t been opened yet but no doubt they will be perfect.
November 3, 2025
Unprompted review
Awful quality looks nothing like the…
Awful quality looks nothing like the picture not even the same colour
October 24, 2025
Reply from MARK HILL HAIR
Hi Simone
Thank you for sharing your feedback. We are sorry to hear that the Aqua Starter Kit did not meet your expectations and that the quality and colour did not match the pictures.
We strive to provide accurate representations of our products, and we're sorry for any disappointment this has caused.
Kind regards
MH Team
High level of customer service
Item was missed in my parcel, but the customer service when contacted was fantastic and the item was amazingly sent out the next day. Will definitely be a repeat customer 😀
October 24, 2025
Great product love it
October 26, 2025
No box not ideal for gifting
Fast on order and delivery. Extremely disappointed item bought was not in a box packaging loose in a cardboard box? Certainly wasn’t expecting that? Bought as a gift for my daughter. Emailed yourselves regarding my complaint and never received a reply. Let’s hope this item works on Xmas day and not second hand. Also your customer service reply’s to your customers.
October 24, 2025
Reply from MARK HILL HAIR
Hi Mark
We have not received an email from you regarding your order. Sometimes, emails may not reach us or you due to spam filters or email server issues that can temporarily block or divert messages.
To ensure we receive your enquiry, please check your spam or junk folder, and consider adding our email address (customercare@markhill.co.uk) to your contacts.
Kindly resend your email with your order number and photos of the issue so we can assist you promptly.
We appreciate your feedback and are sorry for any inconvenience caused. We aim to provide the best service and hope to resolve this matter quickly.
Kind regards
Mark Hill Team
Still haven’t received the product I…
Still haven’t received the product I ordered over a week ago. Why you use Evri is beyond me, they are sho.
October 24, 2025
Reply from MARK HILL HAIR
Hi Wendy
We sincerely apologise for the delay in receiving your order. Due to the busy period leading up to Christmas, courier services like Evri are experiencing higher-than-usual volumes, which can occasionally cause delays.
We are pleased to confirm that a replacement order is on its way to you.
Thank you for your patience and understanding during this busy time.
Kind regards
MH Team
My product is missing and I can't seem…
My product is missing and I can't seem to get a response from Mark Hill. I'm constantly chasing.
October 26, 2025
Unprompted review
Reply from MARK HILL HAIR
Hi Saf
To assist you, could you please provide your order number? This will allow us to check the status of your order and resolve the issue as quickly as possible.
We apologise for the inconvenience and appreciate your patience.
Kind regards
MH Team
Ordered the holiday hair products…
Ordered the holiday hair products again. Really lovely products, leaving hair in really good condition. Posted out the next day, so very quick service.
September 25, 2025
Reply from MARK HILL HAIR
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you love our holiday hair products and that they’re leaving your hair in great condition. We also appreciate your kind words about our quick delivery.
Your satisfaction means a lot to us, and we look forward to serving you again soon
Kind regards
MH Team
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