Absolutely appalling service from this company. I ordered a gift for my Granddaughter and paid a premium rate for next day delivery if ordered before 9pm. Next day comes and goes, no delivery. I enqui... See more
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See what reviewers are saying
Bought the bundle as a birthday present for my Sisters 42nd birthday. All us 3 sisters have coil like curly hair due to being 1/4 Jamaican. She loved it; saying it made her curls very voluminous and i... See more
How refreshing to get excellent personal customer service. Well done, and thanks to the Mark Hill Team for responding so swiftly, communicating so clearly, and delivering a replacement Round Brush (du... See more
I ordered a pick & mix curling barrel and several attachments for a present. The parcel didn't arrive. I contacted Mark Hill via email on a Saturday & rec'd a reply with another order dispatched o... See more
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Company details
About MARK HILL HAIR
Written by the company
ABOUT MARK HILL HAIR
At Mark Hill Hair we're here to bring you some serious hair-spiration. From 'I woke up like this' looks to ultimate hair glam... WE. GOT. YOU. We'll say it loud and proud: "We've got every solution to start a hair revolution". We stock electrical lines from our famous Pick 'n' Mix collection through to specialist hairstyling products and more.
OUR BRAND BELIEFS
• Your style should change as often as your social feed
• Salon worthy hair should be accessible to all
• Expert know-how will help get your style
• As your crowning glory, hair is 90% of your selfie
• Pro products shouldn’t be at (pro)hibitive prices
• A real life lab is the only way to develop products that work
Contact info
Mark Hill Hair Cosmetics, Manor Farm Main Street, Hotham York, North Yorkshire, YO43 4UD, York, United Kingdom
- store@markhill.co.uk
- www.markhillhair.com
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Replied to 64% of negative reviews
Typically replies within 2 weeks
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Reply from MARK HILL HAIR
A great appliance
My only disappointment was I didn’t get the10percent discount on my order as promised when I gave my email address.
The appliance is wonderful and I am very pleased with it.

Reply from MARK HILL HAIR
Perfect customer service
Recently purchased some products and had a query on the charge. The team responded the same day and resolved the query. Fantastic customer service. Thank You
I used to buy previous shampoo products…
I used to buy previous shampoo products with... But now I bought the new ones, I am sorry to say, those are not really good. I can't use them.
I have never buy again.
Great product works great and super…
Great product works great and super fast delivery. I ordered the 32mm waver, straighteners and handle. Great price as it was 3 for 2. Would highly recommend 😀
Excellent quality
Excellent quality, reasonable price and free delivery. Definitely be ordering again
Fantastic customer service and great…
Fantastic customer service and great products… and super quick delivery.. even refunded my discount, even though i forgot to add it at checkout!!
I've been and gone totally natural and…
I've been and gone totally natural and using stuff on my hair i have debarred myself.So my hair had gone awful so i went for my old hair product shop online and i bought the two bottles...what a difference wow!!
Perfect for holidays
Mini hot brush is brilliant, and takes up very little space in your luggage.
Excellent!
I have had an excellent experience purchasing several times in the last month. Once you have purchased your wand the possibilities are endless as you can then buy any of the barrels from the straightener to the crimper to hair tong. I have several barrels now and each work very well, the wand heats up quickly and I have been so happy with the result of each product. The communication with Mark hill has been very prompt and the quality of the products are excellent. I highly recommend.
Top notch
Ordered, delivered prompt i was able to receive notification from the courier service for timeframe. Hairdryer looks classy not cheap with great heat settings .
i had ordered a hair waver its quality…
i had ordered a hair waver its quality is so good i have not used it yet but i am sure its a good product
The waver is abit difficult to use so there should be instructions!
The quality of the products and price is really good!
Excellent styler
I have used the Mark Hill pick and mix hair styling wand for several years and the on/off switch on my old styler had become temperamental so I treated myself to a new one with 2 new different styling attachments. Delivery was quick, very happy with my experience.

Reply from MARK HILL HAIR
Lovely item with lovely packaging just…
Lovely item with lovely packaging just dont like the fact that the curler doesn't have a part to hold the hair .

Reply from MARK HILL HAIR

Reply from MARK HILL HAIR
would definitely recommend
amazing product,fast delivery, hair always turned out like the photos on website

Reply from MARK HILL HAIR
Very poor service
I made an order on the 5th February 2025 which went missing and it has taken them 3 weeks to sort out and eventually refund.
It took them a week to get back to me while they were 'investigating' the fact that Evri had lost the parcel, even though I had already told them that.
I had to email them again before they bothered to respond.
I would avoid this company and look elsewhere for your beauty products.

Reply from MARK HILL HAIR
Pick n mix 3 for 2 - scam
I am trying to buy a pick n mix set on your website with the 3 for 2 deal. However, when I add the handle to my cart (and nothing else) a free heat protectant is added to my basket? It then says add 1 more product to get the 3 for 2 deal - this isn't fair!! I want to buy a handle, and 2 attachments on the 3 for 2 offer. When I go into my basket it shows the "free" heat protectant is the 3rd item in the 3 for 2?
This isn't fair, I am unable to remove the heat protectant from my cart, which is preventing me from accessing the 3 for 2 offer properly.
I am so gutted because I am really wanting to treat myself to a pick n mix barrell with 2 attachments!!! Is there any way you can give me a code which overrides the silly heat protectant being added to my cart - I don't want it.

Reply from MARK HILL HAIR
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