MARK HILL HAIR  Reviews 

1,002
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Absolutely appalling service from this company. I ordered a gift for my Granddaughter and paid a premium rate for next day delivery if ordered before 9pm. Next day comes and goes, no delivery. I enqui... See more

Rated 5 out of 5 stars

Bought the bundle as a birthday present for my Sisters 42nd birthday. All us 3 sisters have coil like curly hair due to being 1/4 Jamaican. She loved it; saying it made her curls very voluminous and i... See more

Rated 5 out of 5 stars

How refreshing to get excellent personal customer service. Well done, and thanks to the Mark Hill Team for responding so swiftly, communicating so clearly, and delivering a replacement Round Brush (du... See more

Rated 5 out of 5 stars

I ordered a pick & mix curling barrel and several attachments for a present. The parcel didn't arrive. I contacted Mark Hill via email on a Saturday & rec'd a reply with another order dispatched o... See more

Company replied

Company details

  1. Hair Product Store

About MARK HILL HAIR

Written by the company

Mark Hill Hair

ABOUT MARK HILL HAIR

At Mark Hill Hair we're here to bring you some serious hair-spiration. From 'I woke up like this' looks to ultimate hair glam... WE. GOT. YOU. We'll say it loud and proud: "We've got every solution to start a hair revolution". We stock electrical lines from our famous Pick 'n' Mix collection through to specialist hairstyling products and more.

OUR BRAND BELIEFS

• Your style should change as often as your social feed
• Salon worthy hair should be accessible to all
• Expert know-how will help get your style
• As your crowning glory, hair is 90% of your selfie
• Pro products shouldn’t be at (pro)hibitive prices
• A real life lab is the only way to develop products that work

SHOP PICK 'N' MIX SHOP BUNDLES SHOP ELECTRICAL SHOP HAIRCARE SHOP BRUSHES SHOP GIFTS

Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

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Replied to 64% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(1,002)

68 reviews in the last 12 months

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Rated 1 out of 5 stars

doesnt work

doesnt work, barely does anything to my hair except killing it

May 26, 2025
MARK HILL HAIR  logo

Reply from MARK HILL HAIR

Thank you for your feedback.
We're sorry to hear about your experience with your Sunrise bundle.
To protect your hair, we recommend applying a heat protectant spray before styling. Please note, our attachments can reach temperatures up to 200°C, so using a heat protectant can help prevent damage.
Kind regards
Mark Hill Team

Rated 5 out of 5 stars

A great appliance

My only disappointment was I didn’t get the10percent discount on my order as promised when I gave my email address.
The appliance is wonderful and I am very pleased with it.

May 26, 2025
MARK HILL HAIR  logo

Reply from MARK HILL HAIR

Thank you for your 5 star review ⭐

We’re so happy to hear you love your Hot Air Brush

We have checked your order and confirmed that the Hot Air Brush is eligible for the 10% welcome discount. We’ve refunded the 10% off this item for you.

Please feel free to reach out to us at customercare@markhill.co.uk with any concerns, and we’ll be happy to assist 😊

Thank you for supporting Mark Hill Hair 💕

Rated 5 out of 5 stars

Perfect customer service

Recently purchased some products and had a query on the charge. The team responded the same day and resolved the query. Fantastic customer service. Thank You

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent!

I have had an excellent experience purchasing several times in the last month. Once you have purchased your wand the possibilities are endless as you can then buy any of the barrels from the straightener to the crimper to hair tong. I have several barrels now and each work very well, the wand heats up quickly and I have been so happy with the result of each product. The communication with Mark hill has been very prompt and the quality of the products are excellent. I highly recommend.

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Top notch

Ordered, delivered prompt i was able to receive notification from the courier service for timeframe. Hairdryer looks classy not cheap with great heat settings .

March 24, 2025
Rated 5 out of 5 stars

Excellent styler

I have used the Mark Hill pick and mix hair styling wand for several years and the on/off switch on my old styler had become temperamental so I treated myself to a new one with 2 new different styling attachments. Delivery was quick, very happy with my experience.

March 24, 2025
MARK HILL HAIR  logo

Reply from MARK HILL HAIR

Thank you so much for your wonderful review.

We love to hear that you're enjoying your new Mark Hill Pick N Mix wand, and that the delivery was quick for you. It's great to know that our products have been a part of your routine for years.

Thank you for supporting Mark Hill Hair 🩷

Rated 4 out of 5 stars

Lovely item with lovely packaging just…

Lovely item with lovely packaging just dont like the fact that the curler doesn't have a part to hold the hair .

March 24, 2025
MARK HILL HAIR  logo

Reply from MARK HILL HAIR

Thank you for your review.

We're thrilled to hear that you love your Cherry starter kit and its packaging 🍒.

If you're looking for a curling attachment with a tong clip, we have the Easy Tong barrel available in both pink and black. It's a great option for better control while curling.

Thank you for supporting Mark Hill Hair

Rated 5 out of 5 stars

Cute products!

Such cute and practical products, love my new hairdryer!

January 27, 2025
MARK HILL HAIR  logo

Reply from MARK HILL HAIR

Thank you so much for your 5 star review.

We're thrilled to hear that you love your new cherry print hairdryer 🍒. It's great to know that you find it both cute and practical.

Thank you for supporting Mark Hill Hair ❤️

Rated 5 out of 5 stars

GREAT ARGAN OIL PRODUCT

February 24, 2025
MARK HILL HAIR  logo

Reply from MARK HILL HAIR

Thank you so much for your 5 star review. It's great to hear that you love our Hydrating Argan oil.

Thank you for supporting Mark Hill Hair ❤️

Rated 5 out of 5 stars

would definitely recommend

amazing product,fast delivery, hair always turned out like the photos on website

February 17, 2025
Unprompted review
MARK HILL HAIR  logo

Reply from MARK HILL HAIR

Thank you so much for your wonderful review 🩵

It's great to hear that you love your purchase, and delivery was fast for you.

Thank you for supporting Mark Hill Hair

Rated 1 out of 5 stars

Very poor service

I made an order on the 5th February 2025 which went missing and it has taken them 3 weeks to sort out and eventually refund.
It took them a week to get back to me while they were 'investigating' the fact that Evri had lost the parcel, even though I had already told them that.
I had to email them again before they bothered to respond.
I would avoid this company and look elsewhere for your beauty products.

February 5, 2025
Unprompted review
MARK HILL HAIR  logo

Reply from MARK HILL HAIR

Hi Stephen Bedford

We acknowledge the delays with the courier were frustrating, and we did chase the delivery on your behalf. Unfortunately, these delays are out of our control.

We would like to clarify that we declined your request for a replacement, as you had placed multiple orders that were flagged as bulk buyer purchases.

As stated in our Terms and Conditions, (clause 12.2) we only provide products for personal and domestic use, and we cannot fulfil orders intended for resale.

Kind regards
Mark Hill Team

Rated 1 out of 5 stars

Pick n mix 3 for 2 - scam

I am trying to buy a pick n mix set on your website with the 3 for 2 deal. However, when I add the handle to my cart (and nothing else) a free heat protectant is added to my basket? It then says add 1 more product to get the 3 for 2 deal - this isn't fair!! I want to buy a handle, and 2 attachments on the 3 for 2 offer. When I go into my basket it shows the "free" heat protectant is the 3rd item in the 3 for 2?

This isn't fair, I am unable to remove the heat protectant from my cart, which is preventing me from accessing the 3 for 2 offer properly.

I am so gutted because I am really wanting to treat myself to a pick n mix barrell with 2 attachments!!! Is there any way you can give me a code which overrides the silly heat protectant being added to my cart - I don't want it.

February 14, 2025
Unprompted review
MARK HILL HAIR  logo

Reply from MARK HILL HAIR

Hi Georgia

Thank you for sharing your concerns with us. We’re pleased to inform you that the issue with the free mini has been resolved. You are now able to take advantage of the 3 for 2 promotion without any interruptions.

If you encounter any further issues, please don't hesitate to contact us at customercare@markhill.co.uk We’re here to help.

Kind regards
Mark Hill Team

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