Absolutely appalling service from this company. I ordered a gift for my Granddaughter and paid a premium rate for next day delivery if ordered before 9pm. Next day comes and goes, no delivery. I enqui... See more
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Bought the bundle as a birthday present for my Sisters 42nd birthday. All us 3 sisters have coil like curly hair due to being 1/4 Jamaican. She loved it; saying it made her curls very voluminous and i... See more
How refreshing to get excellent personal customer service. Well done, and thanks to the Mark Hill Team for responding so swiftly, communicating so clearly, and delivering a replacement Round Brush (du... See more
I ordered a pick & mix curling barrel and several attachments for a present. The parcel didn't arrive. I contacted Mark Hill via email on a Saturday & rec'd a reply with another order dispatched o... See more
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Company details
About MARK HILL HAIR
Written by the company
ABOUT MARK HILL HAIR
At Mark Hill Hair we're here to bring you some serious hair-spiration. From 'I woke up like this' looks to ultimate hair glam... WE. GOT. YOU. We'll say it loud and proud: "We've got every solution to start a hair revolution". We stock electrical lines from our famous Pick 'n' Mix collection through to specialist hairstyling products and more.
OUR BRAND BELIEFS
• Your style should change as often as your social feed
• Salon worthy hair should be accessible to all
• Expert know-how will help get your style
• As your crowning glory, hair is 90% of your selfie
• Pro products shouldn’t be at (pro)hibitive prices
• A real life lab is the only way to develop products that work
Contact info
Mark Hill Hair Cosmetics, Manor Farm Main Street, Hotham York, North Yorkshire, YO43 4UD, York, United Kingdom
- store@markhill.co.uk
- www.markhillhair.com
4.2
Great
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 64% of negative reviews
Typically replies within 2 weeks
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Fast & efficient. Would use again
Arrived very quickly and well packaged. All the products are Christmas gifts for my granddaughter so I can only comment on delivery & packing.
November 7, 2024
Reply from MARK HILL HAIR
Thank you for your positive review.
It's great to hear that your order arrived quickly and was well packaged. We hope your granddaughter loves her Christmas gifts❤️
If you have any questions or need assistance in the future, feel free to reach out.
Thank you for shopping with Mark Hill Hair ❤️
The Mark Hill diffuser didn’t fit the…
The Mark Hill diffuser didn’t fit the Mark Hill hairdryer. I have had my hairdryer a few years but you’d think a quality manufacturer would make accessories interchangeable!
November 4, 2024
Reply from MARK HILL HAIR
Thank you for your feedback.
Our diffuser is specifically designed to fit our Limited Edition Hairdryers (HD1971) and the hairdryer included in the Perfect Blow Dry kit.
The new attachments have been created for a tighter fit to ensure they stay secure during use.
If you have any further questions or need assistance, feel free to reach out.
Thank you for shopping with Mark Hill Hair
Excellent customer service
Excellent customer service! Brilliant website! Bought for a friend for christmas! But she will love it! :-)
November 6, 2024
Reply from MARK HILL HAIR
Thank you so much for your wonderful feedback.
We're thrilled to hear that you had a great experience and that you found our website easy to navigate. We hope your friend loves their gift this Christmas. If you need anything else, feel free to reach out.
Thank you for shopping with Mark Hill Hair ❤️
Excellent speedy service.
November 6, 2024
Reply from MARK HILL HAIR
Thank you for your positive review.
It's great to hear that you received your order quickly.
We appreciate your support and look forward to serving you again.
Thank you for shopping with Mark Hill Hair ❤️
Reply from MARK HILL HAIR
Thank you for your positive review.
We're thrilled to hear that you love the product and that it arrived quickly. Your satisfaction means a lot to us! If you have any questions or need assistance, feel free to reach out.
Thank you for supporting Mark Hill Hair ❤️
Excellent delivery service and great…
Excellent delivery service and great value product
November 5, 2024
Reply from MARK HILL HAIR
Thank you for your wonderful feedback.
It's great to hear that you’re satisfied with your delivery and the value of the Jordan Lipscombe Starter Kit.
Your support means a lot to us ❤️ If you have any further questions or need assistance, feel free to reach out.
Thank you for shopping with Mark Hill Hair ❤️
Good custumer service!
I ordered heat resistant mat and it arrived damaged, but shop quickly resolved my issue and sended me new one for free. Customer service is wonderfull.
November 4, 2024
Reply from MARK HILL HAIR
Thank you for your kind words 😍 We're so glad to hear that we could resolve the issue quickly for you. Your satisfaction is our top priority, and we appreciate your understanding. If you need anything else, feel free to reach out.
Thank you for supporting Mark Hill Hair ❤️
Reply from MARK HILL HAIR
Thank you for your positive review. It's great to hear you received quick delivery, and found ordering an easy process.
If you have any other questions or need assistance, feel free to reach out.
Thank you for supporting Mark Hill Hair ❤️
Reply from MARK HILL HAIR
Thank you for your positive review.
We're thrilled to hear that you find our products to be great value for money. We hope you love your purchase.
Thank you for shopping with Mark Hill Hair ❤️
Great customer service
I ordered a pick & mix curling barrel and several attachments for a present.
The parcel didn't arrive. I contacted Mark Hill via email on a Saturday & rec'd a reply with another order dispatched on the Monday.
Items well packaged.
These are a Christmas present, but the dalmatian design looks lovely.
Great customer service.
October 28, 2024
Reply from MARK HILL HAIR
Thank you for your kind words. We're thrilled to hear that you loved the Dalmatian design and that our customer service team could assist you promptly. If you need anything else, feel free to reach out.
Thank you for supporting Mark Hill Hair ❤️
Detachable brushes
I ordered detachable brushes, order came quickly last week. I have used once on my mid lenght hair I know this is going to give me bounce and lift to my usual flat hair. Have already recommended to my friend!
October 29, 2024
Reply from MARK HILL HAIR
Thank you so much for your wonderful review. We're thrilled to hear that your order arrived quickly and that you're enjoying the detachable roller kit. It's fantastic to know they've made such a positive impact on your hair. We appreciate your recommendation and look forward to serving you again.
Thank you for supporting Mark Hill Hair ❤️
Reply from MARK HILL HAIR
Thank you so much for your positive review.
It's great to hear that you love the look of the cherry handle and red medium barrel.
Thank you for supporting Mark Hill Hair ❤️
Excellent service
October 29, 2024
Reply from MARK HILL HAIR
Thank you so much for your kind words. We're thrilled to hear you had an excellent experience. If you need anything else, feel free to reach out.
Thank you for supporting Mark Hill Hair ❤️
Reply from MARK HILL HAIR
Thank you for your positive feedback. We're thrilled to hear you had a great experience with our fast delivery and easy ordering process. If you have any other questions or need further assistance, feel free to reach out.
Thank you for supporting Mark Hill Hair ❤️
I think the products are good
I think the products are good. They seem to be helping my hair a bit. Delivery seemed to take a while but overall happy with the experience
October 28, 2024
Reply from MARK HILL HAIR
Thank you for your review.
It is great to hear that our products are making a positive difference for your hair. We apologise for the delay in delivery and appreciate your patience.
Thank you for supporting Mark Hill Hair ❤️
My experience with ordering from Mark…
My experience with ordering from Mark Hill could not have been better. Their customer service team were lovely and efficient. Unfortunately my original order was stolen but the customer service team were amazing in sending me a free replacement. I could not be happier with the curler and due to the wonderful customer service that I received, I will be ordering from Mark Hill in future.
October 25, 2024
Reply from MARK HILL HAIR
Thank you so much for your kind words. We're thrilled to hear that our customer service team was able to assist you effectively, even in the face of unfortunate circumstances.
It's wonderful to know you're happy with your replacement curler. We look forward to serving you again in the future.
Thank you for supporting Mark Hill Hair ❤️
Reply from MARK HILL HAIR
Thank you for your positive feedback. We're thrilled to hear that you found our Pick N Mix attachment easy to use, and that you appreciated the fast delivery.
If you have any more questions or need assistance, feel free to reach out.
Thank you for supporting Mark Hill Hair ❤️
No good for very long hair
The ordering and delivery was really good but unfortunately the product has been ineffective on my daughter’s hair. She has long hair and after using the three tools which came in the starter pack, her hair looked no different and it left her very upset on her birthday but because she has used it it cannot be returned. I’d love it to be effective as it’s very attractive and good you can get a range of tools for it. She tried it on my mid length hair and it worked well on that. If someone is able to tell us how to make it work on long, fine, soft hair I would appreciate it.
October 22, 2024
Reply from MARK HILL HAIR
Thank you for taking the time to share your experience. We’re glad to hear that you found our ordering and delivery process to be smooth. We’re sorry to learn that the tools didn’t meet your daughter’s expectations on her birthday.
For long, fine, soft hair, we recommend using smaller sections while styling, and pin curling to help set the style.
Once you’ve curled the hair, allow the curls to cool slightly, then gently roll each curl into a pin curl and secure it with a clip. Let them sit for about 15-20 minutes before releasing them for bouncier, longer-lasting curls.
If you have any other questions or need further assistance, please feel free to reach out.
Thank you for supporting Mark Hill Hair ❤️
Reply from MARK HILL HAIR
Thank you so much for your wonderful feedback. We’re thrilled to hear that your order arrived quickly and in great condition. Your satisfaction is our top priority, and we look forward to serving you again soon.
Thank you for supporting Mark Hill Hair ❤️
Excellent product purchased the barrel…
Excellent product purchased the barrel brush. Just what I was looking for a heated barrel not hot air. Will probably purchase more attachments works brilliantly.
October 21, 2024
Reply from MARK HILL HAIR
Thank you for your wonderful review. We're thrilled to hear that you love the heated round brush attachment and that it’s working brilliantly for you. We appreciate your support and can’t wait to assist you with more attachments in the future!
Thank you for supporting Mark Hill Hair ❤️
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