MARK HILL HAIR  Reviews 

1,002
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers had a great experience with this company. Customers frequently praise the hair styling tools for being incredibly easy to use and leaving their hair looking voluminous, shiny, and healthy. People also mention that orders typically arrive very quickly and come securely wrapped in lovely packaging. Some reviewers were not happy with the delivery service, noting that packages were delayed significantly or completely failed to arrive on time. Additionally, a few consumers experienced frustrating problems with missing parts or encountered poor product quality upon opening their parcels. Consumers also pointed out that getting support for these unexpected issues sometimes required extra effort and unexpected return costs.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting excellent hair tools that are... See more

Quality

Users describe positive interactions with quality, noting that the products are well-made and perform... See more

Delivery service

Consumers find experiences with delivery service to be mixed, showing both significant frustration and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing their interactions as refreshing,... See more

Order

Customers had ambiguous experiences with order, reflecting a mix of satisfaction and frustration. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good products. i feel like they could have a couple more attachments available. I would really like a regular curling tong but can’t seem to find one!! love the heated barrel brush, makes my hai... See more

Company replied

Rated 5 out of 5 stars

Bought the bundle as a birthday present for my Sisters 42nd birthday. All us 3 sisters have coil like curly hair due to being 1/4 Jamaican. She loved it; saying it made her curls very voluminous and i... See more

Rated 5 out of 5 stars

I ordered a product which unfortunately didn’t arrive through no fault of mark hill company, the matter was dealt with promptly and most of all with no difficulties to rectify the issue. Everything wa... See more

Rated 5 out of 5 stars

Love these products… I have twin teen daughters so now they both have a set of your pick n mix hair tools..! Last Christmas caused chaos when one received these and the other did not.. now this Christ... See more


Company details

  1. Hair Product Store

About MARK HILL HAIR

Written by the company

Mark Hill Hair

ABOUT MARK HILL HAIR

At Mark Hill Hair we're here to bring you some serious hair-spiration. From 'I woke up like this' looks to ultimate hair glam... WE. GOT. YOU. We'll say it loud and proud: "We've got every solution to start a hair revolution". We stock electrical lines from our famous Pick 'n' Mix collection through to specialist hairstyling products and more.

OUR BRAND BELIEFS

• Your style should change as often as your social feed
• Salon worthy hair should be accessible to all
• Expert know-how will help get your style
• As your crowning glory, hair is 90% of your selfie
• Pro products shouldn’t be at (pro)hibitive prices
• A real life lab is the only way to develop products that work

SHOP PICK 'N' MIX SHOP BUNDLES SHOP ELECTRICAL SHOP HAIRCARE SHOP BRUSHES SHOP GIFTS

Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(1,002)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

October 21, 2024
MARK HILL HAIR  logo

Reply from MARK HILL HAIR

Thank you so much for your kind words. We're thrilled to hear that you had an excellent experience. Your satisfaction is our top priority. We look forward to serving you again ❤️

Rated 5 out of 5 stars

Delivered very quickly

Delivered very quickly. Well wrapped. it is a present so not used yet

October 21, 2024
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Reply from MARK HILL HAIR

Thank you for your positive review. We're glad to hear your order arrived quickly and was well packaged. We hope the recipient loves their gift! If you need anything else, feel free to reach out.

Rated 5 out of 5 stars

Great delivery of heated brush

Great delivery of heated brush, with small treat included thank you !
Love the brush, use the cool setting -v- hot as that seems to style my hair without frizz taking over
Impressed!

October 23, 2024
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Reply from MARK HILL HAIR

Thank you so much for your wonderful review! We're glad you loved the hot air brush and appreciated the free mini in your order.
We appreciate your support ❤️

Rated 5 out of 5 stars

Quick delivery following easy to…

Quick delivery following easy to navigate website.

October 21, 2024
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Reply from MARK HILL HAIR

Thank you for your kind words! We're glad you found our website user-friendly and received your delivery quickly.

Thank you for supporting Mark Hill Hair ❤️

Rated 5 out of 5 stars

Love the product

Love the product, the deal is what won it for me and the fact you can buy multiple ends if you choose too. I also got a mini hair product and a heat protection glove which made the buy well worth it. Both curling ends I bought are great.

October 16, 2024
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Reply from MARK HILL HAIR

Thank you so much for your wonderful review.

It's great to hear that you love your Pick N Mix handle and attachments.

We're glad you enjoyed the extras too! Your support means a lot to us, and we’re here if you need anything else.

Thank you for supporting Mark Hill Hair ❤️

Rated 5 out of 5 stars

Clearance items were fantastic

Clearance items were fantastic, better than I expected, quick delivery too

October 18, 2024
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Reply from MARK HILL HAIR

Thank you so much for your kind words. We're thrilled to hear you loved the clearance items and that your order arrived quickly.
Thank you for supporting Mark Hill Hair ❤️

Rated 5 out of 5 stars

Absolute amazing service

Absolute amazing service the delivery company messed up the delivery and my parcel was put in the bin and then taken away by the bin man as there was nothing put through the letterbox to say that it had been delivered. I got in touch with Mark Hill who straightaway sent a new one out the service from this company is absolutely amazing.

October 18, 2024
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Reply from MARK HILL HAIR

Thank you for your kind words ❤️
Your satisfaction is our priority, and we’re glad you had a positive experience despite the courier hiccup. If you need anything else, just let us know.

Thank you for supporting Mark Hill Hair

Rated 5 out of 5 stars

The best hair tool

Absolutely love the hot brush and the curler. The best hair tool I have had. I have been looking for a while for a “dyson” that is not noisy and that gives you that hair salon look. And this hot brush is exactly what I was looking for.

October 14, 2024
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Reply from MARK HILL HAIR

Thank you so much for your positive review ❤️ We're thrilled to hear that you love the round brush attachment and that it meets your needs for a salon-quality look without the noise.

Thank you for supporting Mark Hill Hair ❤️

Rated 3 out of 5 stars

Delivery took longer than expected i…

Delivery took longer than expected i was asked to do a review before I received my item.

October 14, 2024
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Reply from MARK HILL HAIR

Hi Angela

Thank you for sharing your concerns. We sincerely apologise for the delay in your delivery and any frustration this may have caused.

If you have any questions or need assistance, please let us know.

Kind regards
MH Team

Rated 5 out of 5 stars

Just love these products

Just love these products, always leaves my hair smooth and shiny

October 16, 2024
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Reply from MARK HILL HAIR

Thank you so much for your kind words. We love to hear that our Hydrating Set leaves your hair smooth and shiny.

Thank you for supporting Mark Hill Hair ❤️

Rated 5 out of 5 stars

Great service

October 15, 2024
MARK HILL HAIR  logo

Reply from MARK HILL HAIR

Thank you for your fantastic review. We're thrilled to hear you had a great experience with our service.

Thank you for supporting Mark Hill Hair ❤️

Rated 4 out of 5 stars

Responsive post sale help.

This was a purchase of 3 for 2 and a birthday present. We cannot comment on the items themselves because the gift ha not yet been given or used. The delivery by parcel force was an issue because on finding on-one in to receive the parcel whoever tried to deliver failed to leave a note informing us and telling where the parcel would be taken. Mark Hill staff themselves were both responsive and very helpful through an email exchange to sort this out.

October 15, 2024
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Reply from MARK HILL HAIR

Thank you for your feedback. We're glad to hear that our team was helpful in assisting you with the delivery issue.

If you have any further questions or need assistance in the future, please don’t hesitate to reach out.

Thank you for supporting Mark Hill Hair

Rated 4 out of 5 stars
MARK HILL HAIR  logo

Reply from MARK HILL HAIR

Thank you so much for your kind words. We’re thrilled to hear you’re happy with our products and service.

Thank you for supporting Mark Hill

Rated 5 out of 5 stars

Super quick delivery

Super quick delivery, perfect product

October 10, 2024
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Reply from MARK HILL HAIR

Thank you for your wonderful feedback ❤️ We’re thrilled to hear your parcel reached you quickly, and are happy with your purchase.

Thank you for supporting Mark Hill Hair

Rated 5 out of 5 stars

Pick and Mix

Bought the pick and mix styling set for my daughter for Christmas x gave it to her early and she absolutely loves it! Just one thing though there were no instructions included for how best to use them so either a QR code or a link could prove useful 🤣👍♥️

October 8, 2024
Rated 5 out of 5 stars

Great product

Great product..ordered on line ..very efficient service. I love it. When it arrived I thought the brush looked enormous for my length hair , its medium length and suits. Very easy to use with various settings and drys quickly .

October 10, 2024
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Reply from MARK HILL HAIR

Thank you for your wonderful review.

It's great to know that the Hot Air Brush works well for your medium-length hair and that you're enjoying its features.

Thank you for supporting Mark Hill Hair ❤️

Rated 5 out of 5 stars

Love this hot brush

Love this hot brush. It saved me so much time getting ready as I dried my hair with this brush an it didn’t need straightening, it looked lovely

October 11, 2024
Rated 5 out of 5 stars

Quick delivery

Quick delivery
Easy to use website
Free hair cream also in the package

October 7, 2024
MARK HILL HAIR  logo

Reply from MARK HILL HAIR

Thank you for your positive feedback. It's great to hear that you found our website user-friendly, and enjoyed quick delivery.

Thank you for supporting Mark Hill Hair ❤️

Rated 5 out of 5 stars

Must Have - Small Barrel

I bought the small curl barrel attachment, delivery was super quick and the barrel is great quality. I have 22 inch tape extensions - the barrel curled them beautifully, I actually prefer the original to the long length barrel. I’m on day 3 hair and my curls have now formed to beautiful waves and I’m getting endless compliments. Thank you!

October 7, 2024
Rated 5 out of 5 stars

Very easy to use and brilliant results

Very easy to use and brilliant results. Brilliant device!

October 9, 2024
MARK HILL HAIR  logo

Reply from MARK HILL HAIR

Thank you so much for your positive review. We’re thrilled to hear you’re enjoying your Hot Air Brush, and achieving brilliant results.

Thank you for supporting Mark Hill Hair ❤️

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