Marks Electrical Reviews 116,154

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 16,589 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting the helpfulness and professionalism of the delivery staff who often go above and beyond to ensure items are handled with care and installed efficiently. Many appreciate the clear communication regarding delivery times and updates, making the entire process smooth and easy from ordering to receiving the product. The overall service, including competitive pricing and the quality of products, is frequently described as outstanding, with many consumers expressing their intent to purchase again. However, some people mentioned issues with delivery communication, experiencing unexpected delays or changes to their scheduled time slots. A few other people also felt that customer service was unhelpful or rude when addressing concerns, particularly regarding product defects or returns.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the efficiency and... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often describing it as outstanding, excellent, and amazing... See more

Product

Reviewers highlight positive aspects of product, often finding the exact item they wanted at a cheaper price... See more

Order

Users describe positive interactions with order, highlighting the ease and smoothness of the process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything arrived as expected and the delivery guys were really helpful and careful with the large sized and heavy items. The prices were very competitive. We are in the process of having a new kitch... See more

Company replied

Rated 5 out of 5 stars

Amazing service and value. Changed delivery time with no problems at all. The delivery/fitting team were extremely pleasant and helpful even when there was a slight issue with the location. The onl... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Our American fridge freezer had died and we needed a replacement . This company offered the best deal and delivered on a bank holiday. The 2 men from the company who delivered , In... See more

Company replied

Rated 5 out of 5 stars

Today we had a Hisense fridge freezer delivered and the delivery guys went above and beyond for us, rather than bring it to the front of the house to have to manoeuvre it through 3 different rooms the... See more

Company replied


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store
  4. TV store

Written by the company

You can buy from our massive range online or over the phone. We offer the best appliances from all of the major manufacturers and stock over 5,000 products at our 12,000 sq ft flagship headquarters. We are at the forefront of home entertainment too with our range of the best of 4K and 8K televisions. We keep large stocks of goods in our massive warehouse and operate a Click and Collect counter, where we reserve items for customers. You can order online, from anywhere in the country, and receive a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a nationwide delivery service. Please feel free to call our sales helpline on 0116 2515 515 or buy online at https://markselectrical.co.uk. Our friendly and knowledgeable sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget. Join us on Facebook and Twitter for special offers and competitions; we update our pages regularly so there’s always something to see. Why not also visit our YouTube channel for exclusive videos about our great products? Just search for Marks Electrical on YouTube to watch now.

Marks Electrical Details

Written by the company

In business for over 30 years!

Contact info

4.8

Excellent

TrustScore 5 out of 5

116K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Excellent experience

I would like to say a huge thank you to the two gentlemen who delivered our American fridge freezer. They were professional, friendly, and courteous from start to finish. The appliance was large and difficult to manoeuvre, but they handled everything with great care and efficiency.

They took the time to ensure the fridge freezer was positioned correctly and made sure everything was in perfect order before leaving. Their positive attitude and excellent customer service really stood out and made the whole delivery experience stress-free.

A credit to the company – I couldn’t be happier with the service they provided. Thank you both for a fantastic job!

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, Craig and Everett went above and beyond delivering out item ( American fridge freezer) exactly where we required it. The box didn’t have a single blemish on and they handled the goods with care. Also offered us verbal advice how best for us to get the large item into our property! 11/10 service! Highly recommend!

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Returning customer, so that says it all

I have used Marks Electrical before. They consistently have competitive prices and everything from ordering to delivery runs smoothly.
They give you a 2 hour delivery time slot and they are on time. They ring you to let you know they are on their way and the delivery guys - Craig and Ev were very cheerful, polite and helpful. Very pleased with everything

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Very fast and efficient delivery

Very fast and efficient delivery, ordered washing machine and a tumble dryer Thursday Evening after my washer/dryer broke, qualified for multi buy discount which was a bonus, free delivery for Saturday which was faster than other sites I’d looked at. Delivery was really smooth, great communication from ordering through to delivery. Craig and Ev from the delivery team were really friendly, helpful and delivered to specified location. Overall great experience start to finish, would recommend!

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Nice smooth purchasing process

Nice smooth purchasing process, good comms and a couple of really nice delivery guys. Late afternoon on a hot and busy Saturday afternoon yet they were polite, friendly, professional and very helpful. Thanks guys

May 30, 2026
Rated 5 out of 5 stars

My new washing machine

We bought a new washing machine from Marks Electrical and we are well pleased wth it , The two men who brought it were so helpfull and quick they realy knew there job and fitted and balanced it in a very quick time.They soon had it up and running . Based on this perfomance we will be making other purchaces from Marks many thanks.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

We can highly recommend ME

We can highly recommend ME, from ordering to delivery, communication was brilliant, excellent service.
Dale and Luke were polite and efficient & we will definitely be using ME again

May 30, 2026
Unprompted review
Rated 1 out of 5 stars

They failed to find my house and charged me for it.

They failed to find my house. They called for assistance after the end of the stated delivery time. I missed the calls (my son was home waiting). They blame me and are making a £40 failed delivery charge. The original delivery charge was £20. So they blame me for the failed delivery and charge double for redelivery. DPD, Amazon, Evri, Fedex and Yodel all found the house from the same details. I will not use Marks again and recommend you avoid them.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and delivery

Great product which was easy to order, fast response from customer service over small problem and great delivery service. Delivery men had a difficult job getting a large item through a narrow entry but did it with a smile.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

The washer we wanted at a great price, delivery included.

My grandson urgently needed a washer at a good price. I suggested Marks Electrical as I had bought from them before. I managed to get him the washer he wanted including delivery and recycling of his old machine for less than the cost to collect from local large store. I picked the delivery day, was kept informed of the delivery slot and he is very happy with the washer, win, win. Would definitely recommend.

May 10, 2026
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. The washing machine was delivered on time and as expected. A few days later, I contacted customer service regarding a minor issue/query, and an engineer was arranged promptly. The engineer arrived on time, and was professional and explained everything quickly. Excellent customer service and after-sales support. Highly recommended.
Thank you

May 12, 2026
Rated 5 out of 5 stars

We had our new fridge delivered this…

We had our new fridge delivered this morning. Mosh & J removed the old fridge and installed the new fridge very carefully and professionally and made sure it was all working before they left. Both very kind and friendly gentlemen. Fridge is now up and running. Tracking service was useful. Highly
Recommend. ☺️

May 30, 2026
Unprompted review

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