Marshams Reviews 

I bought a car couple of weeks ago and there was a slight problem with it and called the garage they came to Southampton to pick up the car the next day and fixed the problem and then delivered it back to me .the garage was very helpful and very professional.i would recommend Marshams as they was very friendly and helpful and I would use them again in the future

The purchase of my Ds3 was a great experience. My sales rep Brandon gave me a great deal on the sale. He kept me updated over the week leading up to me collecting. I travelled from Bristol and was picked up from the station.
Car was in good condition very clean and has been detailed to my satisfaction.
Overall I will recommend marshams for buying a car. I was made to feel welcome by Brandon.

Ben

I recently purchased a new car from Marsham Garage, and I couldn't be happier with my experience. From start to finish, the entire process was smooth, transparent, and incredibly satisfying.

Firstly, I must mention Brandon, the sales representative who assisted me throughout the purchasing journey. Brandon's professionalism, knowledge, and friendly demeanour made the entire experience enjoyable. He patiently answered all my questions and ensured that I received all the insight of the car before the purchase. His attention to detail and genuine interest in ensuring my satisfaction truly stood out. Moreover, the team at Marsham Garage displayed excellent customer service from the moment I stepped onto the lot. The staff was welcoming, accommodating, and genuinely interested.

Overall, I highly recommend Marsham Garage to anyone in search of a car. With a fantastic selection of vehicles, exceptional customer service, and outstanding individuals like Brandon on their team, they truly go above and beyond to ensure customer satisfaction. Thank you, Marsham Garage, for making my car-buying experience a memorable and enjoyable one!

Bought my car at marshams, have it serviced and mot'd by marshams... take my car to marshams for tyres/breaks etc... never had any problems, customer service is always great. Took my car in today and Glen was great, very helpful and professional!

I can’t recall a less stressful car buying experience in decades of motoring. This has been the best by far, made so by the professionalism of Matt the Sales Manager. From beginning to the end of the sales process he was an absolute credit to the profession and to Marsham’s in particular, who, if they don’t already treasure him, could start now. I see many other reviewers seem to be agreeing that nothing was too much trouble for Matt, and that was certainly our experience. He did an amazing job. A special mention too, to the person who took so much care when prepping the car for us to drive away. It was an immaculate end to what had been an altogether positive car buying experience, from an excellent team.

Five star!!
Purchased & traded in a car, was very impressed with the whole process.
Many thanks to Matthew for his professional, and outstanding service…nothing was too much trouble.
Thanks to all of the staff who helped make it a pleasant and stress free experience.

Recently purchased a car from Marshams, Brandon provided really straight forward friendly advice and support. It’s not often that you get a car dealer that offers you a fair price on a trade in and supplies a car in VGC. I would buy from them again. Thank you Brandon.

I’ve got my latest car From Marshams, very pleased with it.. on my way home a service light came on so I contacted Marshams straight away. They were on it instantly . they made a 2 1/2 hour journey to pick the car up. took it away Matt who I can only assume is a supervisor at Marshams mechanics garage was absolutely fantastic. ..He couldn’t do enough for me ..picking the car up dropping it off exactly on time. The car came back spotless and absolutely fault free …I cannot thank them enough fantastic fantastic service .. my whole experience with Mashams could not have been better. I would love to thank everyone of them for that courtesy and professionalism. Well done.😊😊xx

Bought a Rolls Royce phantom from Marshams. Dealt with Rupert who was very helpful and made the buying simple. The lady in accounts was also very helpful making the transaction process smooth.

Just purchased my new car from Maidstone Marsham garage.
Well what can I say, like most of us, I've purchased cars and vans in the past but this process was totally different. I was delt with by Matt, who basically couldn't do enough to make it run so smoothly. He sorted out absolutely everything and even answered questions via WhatsApp with me.
Thank you so much mate

Just picked up my Audi A3 so so happy with it! The whole process has been seamless from start to finish! Brandon was knowledgeable, helpful and professional. The car was immaculate when I picked it up! Thank you Brandon! I highly recommend Marshams

Could not have been better!
My car popped a coolant hose and flagged an engine light and they helped me practically at closing time to get the car fixed and back on the road in under half an hour! Fantastic service, will be going to marshams in the future for all my mechanic needs.

We came to Marshams in desperation when our car’s radiator hose came off and left us stranded in miserable weather. They were absolutely fantastic, fixed the issue incredibly quickly and were so friendly and reassuring. Thank you so so much!

Have just received excellent service at Marshams. Especially from Rupert. Rupert kept me informed with the process and answered any questions I had. I didn't feel pressured into making a purchase or felt aggressively sold to. Would recommend over other dealers I have used in the past.

I bought a car from Marshams in Maidstone. I had the pleasure of dealing with James Allen in their Sales Department who went above & beyond to give an exceptional service. The car was prepared to an excellent standard and was good value for money. This independent dealer is definitely worth a visit if you are looking for a quality pre-owned vehicle.

STAY AWAY FROM THIS DEALERSHIP!!!
I bought a C class mercedes from this place back in october and had nothing but issues with it the after sales care is horrendous they had the car back within the first month to sort some problems and didnt sort half of what i needed doing also the warranty the give you isnt worth the paper its printed on
Ive sent this email to them twice with no reply

Still havent heard anything from you for
this email i sent 30/12/2023 so here it is again!!!!

Good Morning,
I purchased the above vehicle from you on the 18th October 2023
It came back to you as there was a list of issues I wanted resolved of which you only managed or bothered to sort 2 in the 5 days you had the car one of the issues was a Nox sensor the EML popped back up a few days later ( ive been away working and also dealing with a serious family illness so hasnt been top of my list) that same problem has occured again! so looking at it from my end you either just reset it or put a cheap aftermarket sensor in hence why you probably had trouble coding it like you explained (maybe wrong )

I also mentioned a banging noise on the steering which apparently doesnt exist according to your ‘Technician’ who said it was safe to drive its getting worse and now wearing the tyre out where it drags it

I still feel the back end of the car is unstable on slightly bumpy roads it feels really unsafe on the motorway where it spends most of its time it skips about on the road that was ignored which i believe is something to do with the rear end accident its been in as the rear doors whistle and the whole back end of the car has been painted!

There is now what sounds like a timing chain tensioner rattle or something else rattling

The Parking sensors have a mind of their own

The infotainment system has issues

The passenger airbag warning light keeps popping up randomly

Im still waiting for a new headrest

When I test drove the car I mentioned a brake judder the salesman said hed sort it that hasnt been done

Theres a vibration on the front end at speed
I want this car fixed and put to a roadworthy condition by yourselves or I will take it my local mercedes dealership have them rectify the issues and send you the bill failing that you can have the car back give me something else to the same value or I want a full refund the car is dangerous piece junk that I will end up paying well over £20k for Ive already sought legal advice and this is the first step of the process and as youve already been given the chance to rectify said issues and you havent im perfectly within my rights to give you the keys back

Look forward to your prompt reply

Having needed a car at relatively short notice, on attending the garage I found d one which fitted my needs. The staff there (in particular James Allen) were fantastic and allowed me to look at the vehicles and were happy to discuss anything in relation to them. Due to my pressing needs, the staff went above and beyond in prepping the car ready for me in only 2 days whereby once I had taken it for a final test drive, I was able to make my purchase. The car was prepared to a very high standard and I was given a detailed breakdown of the vehicles history, including repair and services. I cannot fault any aspect of my experience with this garage and would recommend to all.

We've just received great service from Marshams. I contacted them through CarGurus and Matthew got in touch with me very promptly. He was polite, friendly, clear and honest. The team made my new car ready to collect the next day, including servicing and cleaning it. When we arrived to collect it, everyone was polite and friendly. The car was just as described and there were no issues with paperwork, last minute haggling or pressure. Matthew walked us seamlessly through the sale and was a pleasure to deal with. Highly recommended.

bought a car from Marshams in Jan 24
I was dealt by Rupert, who is a very good sales chap. I am very happy with my purchase from Rupert. The car was in fantastic condition and drives really well.
would definitely consider buying another from Rupert/ Marshams again.

I have been shopping around for a car for ages and called Marshams after seeing my dream car advertised! I spoke with Matthew and he took the time to talk me through the buying process, my budget and the warranty.
Matthew was knowledgeable and patient and after taking me out of a test drive I knew I made the right decision.
Thank you Matthew and thank you Marshams, I found my dream car and I would highly recommend you to everyone.