Marshams Reviews 

1,981
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Bought a car from them less than a year ago, issues from the start, it wasn't even MOT'd or cleaned when I went to pick it up. Aircon broken, and then experienced complete brake failure in April du... See more

Rated 5 out of 5 stars

Excellent all round. Marshams have found the sweet spot between traditional used car sellers (that can lack enthusiasm) and a modern feel without leaving you feeling like cattle (as some of the larg... See more

Company replied

Rated 5 out of 5 stars

Matthew was an absolute pleasure to deal with. We knew the vehicle we wanted and from a phone call 45 minutes before we arrived he had the vehicle washed and ready for us. Then when we decided to... See more

Company replied

Rated 5 out of 5 stars

So grateful to Matt for all the help, advice and support in securing the seamless part-exchange and subsequent purchase of a Chrylser Grand Voyager this past week. So reassuring to actually find someo... See more

Company replied

Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Car Inspection Station
  4. Car Service
  5. Oil Change Service

Information provided by various external sources

Used cars for sale in Maidstone & Kent at Marshams Car Sales. Competitive finance deals, part exchanges welcome, call now! 01622 200100


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,981)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you to James who sold me a great…

Thank you to James who sold me a great car as well as making the process smooth and simple. I’ll definitely be coming back when I need a new car. Amazing service and staff.

September 16, 2023
Unprompted review
Marshams logo

Reply from Marshams

Hi Chloe,
Thank you for taking the time to detail your experience and the great 5 star review. I will forward your positive comments back to the team.

Rated 5 out of 5 stars

Seamless part-exchange and purchase.

So grateful to Matt for all the help, advice and support in securing the seamless part-exchange and subsequent purchase of a Chrylser Grand Voyager this past week. So reassuring to actually find someone in the car sales business who you feel you can trust by both their words and action. Should not overlook the maintenance support staff in preparing the car ready for collection. Perfect, so grateful, thank you.

September 18, 2023
Unprompted review
Marshams logo

Reply from Marshams

Hi Nick,
Thank you for this amazing 5 star review. I will forward your great comments on to the sales and prep teams.

Rated 5 out of 5 stars

Rupert was very professional

Rupert was very professional, helpful and friendly. Nice relaxed atmosphere and no pressure

September 16, 2023
Unprompted review
Marshams logo

Reply from Marshams

Hi,
Thanks you for taking the time to detail your experience and the great 5 star review.

Rated 5 out of 5 stars

Matt sold me a great car

Matt sold me a great car, at a great price, with great service. The whole process was so simple and I'll definitely be looking here again when i buy another car!

September 9, 2023
Unprompted review
Marshams logo

Reply from Marshams

HI Calvin,
Thank you for the great 5 star review.
I will forward you positive comments on to the sales team.

Rated 5 out of 5 stars

The most straightforward

The most straightforward, simple experience in buying a car I have ever experienced.

From notifying my interest in the car, to the test drive and completion of the finance, it was all very well explained and the guidance was exceptional.

Buying a car can be a daunting task, but Rupert made me feel like it was as simple as buying food shopping.

Will return in the future for my next car.

5 stars.

July 13, 2023
Unprompted review
Marshams logo

Reply from Marshams

Hi Rose,
Thank you for the amazing 5 star review

Rated 5 out of 5 stars

Very happy, great experience with Marshams

I bought a used car from Marshams. The car was exactly as described and was prepared to a high standard. I dealt with Rupert who was friendly and very professional throughout the whole process. I would highly recommend Marshams

August 18, 2023
Unprompted review
Marshams logo

Reply from Marshams

HI,
Thank you for the great 5 star review

Rated 5 out of 5 stars

I purchased a car from Marshams 2 days…

I purchased a car from Marshams 2 days ago. The whole process from start to finish was very good. Staff were friendly and James was very helpful. I am happy with the car I bought and the description of the car was accurate.

August 11, 2023
Unprompted review
Marshams logo

Reply from Marshams

HI,
Thank you for the great 5 star review

Rated 5 out of 5 stars

Ssangyong turismo

We recently bought a Ssangyong turismo from Marshams, Matt was the sales man, he was amazing, answer all our question,

Highly recommend!

August 5, 2023
Unprompted review
Marshams logo

Reply from Marshams

Hi Justin,
Thank you for the great 5 star review

Rated 5 out of 5 stars

Great car buying experience

Brought a car today off mark very professional car was fantastic brought and drove away same day would definitely recommend this place

July 29, 2023
Unprompted review
Marshams logo

Reply from Marshams

HI,
Thank you for the great 5 star review

Rated 5 out of 5 stars

Very happy today with this garage for…

Very happy today with this garage for their help changing my car. They were so helpful and polite and made the process so easy. Thank you for trusting us and making our choice of vehicle smooth. Will definitely use them again and would recommend this garage to anyone who is looking for a new car. Thank you
Amanda & Mark

July 28, 2023
Unprompted review
Marshams logo

Reply from Marshams

Hi,
Thank you for this amazing 5 star review

Rated 1 out of 5 stars

warranty job not as expected

I went for a warranty job as their was a fault with my car and to do the job they had to weld and this cost me when it should have been under warranty

July 25, 2023
Unprompted review
Marshams logo

Reply from Marshams

Hi,
I am disappointed that you are not fully satisfied with the outcome of your vehicle repair.
Unfortunately welding and exhaust systems are not covered by the car care plan warranty.
However I am pleased that the vehicle is now functioning correctly.

Rated 5 out of 5 stars

This is the 4th car our family has had…

This is the 4th car our family has had from this dealer. The last 3 we dealt with Rupert the salesman who was very friendly and helpful and we came away happy with another good deal.

July 22, 2023
Unprompted review
Marshams logo

Reply from Marshams

Hi David,
Thank you for your continued support and 5 star review

Rated 1 out of 5 stars

Extremely unprofessional stuff

Extremely unprofessional stuff. Booked 3 weeks ago, just to be told there is no noise coming out from my car. So I had to actually go and show the guy the noise coming from behind my tires when you move them. Waited 6 HOURS to be told they can't do anything about it...

July 19, 2023
Unprompted review
Marshams logo

Reply from Marshams

Hi Gaiina,
Please accept out apologies that we could not replicate the noise quickly and this led to a delay in identifying the noise and problem. Unfortunately we were unaware that you had to kick the wheel with your foot from the side of the vehicle to replicate the noise that you had experienced. However once you demonstrated this for us. We then quickly identified the cause as movement of the brake pads in the carrier.
Having spoken with the service team they are speaking with Mazda to ascertain if shims are available to reduce the movement.
We are sorry that on this occasion you are unhappy with the service Marshams has provided.

Rated 5 out of 5 stars

Excellent customer service from Rupert…

Excellent customer service to name Rupert amazing lovely salesman.
Didn't Rush us listened to what we wanted and dealt swiftly getting the car we wanted and purchased
Happy friendly Rupert 😀 Very honest and trustworthy, previously only brought cars from him.

July 18, 2023
Unprompted review
Marshams logo

Reply from Marshams

HI Mary,
Thank you for the amazing 5 star review

Rated 5 out of 5 stars

Good review!

just now
NEW
I had an amazing experience with Marshams following a terrible experience with a well known car dealership. They were friendly, contactable, helpful and good for anyone with any car experience. I felt comfortable and safe with my car purchase and I didn’t feel stupid asking any question. My car was kept in great condition and had proper service checks. All documentation was given to me and I was also able to test drive the car ahead of time. Rupert was so friendly and would follow up on anything which we had agreed. Highly recommend!

June 30, 2023
Unprompted review
Marshams logo

Reply from Marshams

HI,
Thank you for taking the time to detail your experience and leave this great 5 star review

Rated 5 out of 5 stars

Excellent knowledge and customer service

Excellent customer service from start to finish. I mostly dealt with Jason who was brilliant at explaining things to me and making a nightmare situation with my car seem more manageable. Highly recommend and I’ll definitely be a returning customer.

July 10, 2023
Unprompted review
Marshams logo

Reply from Marshams

Hi Connie,
Thank you for taking the time to detail your experience and leave this great 5 star review.
I will make sure to forward your comments onto the team.

Rated 5 out of 5 stars

Top notch from start to finish!

Top notch from start to finish!

I have to say my experience was fantastic, from first contact to last, a little delay due to the finance provider but totally out of Matthew’s hands, he was brilliant!
Great car, great price, great service and they even did some paintwork I requested prior to collection.

Thanks Matthew and team, stellar job, I’m a very happy man 👌🏻

July 7, 2023
Unprompted review
Marshams logo

Reply from Marshams

Hi Ian,
Thank you for the amazing 5 star review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look