Marshams Reviews 

1,981
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Bought a car from them less than a year ago, issues from the start, it wasn't even MOT'd or cleaned when I went to pick it up. Aircon broken, and then experienced complete brake failure in April du... See more

Rated 5 out of 5 stars

Excellent all round. Marshams have found the sweet spot between traditional used car sellers (that can lack enthusiasm) and a modern feel without leaving you feeling like cattle (as some of the larg... See more

Company replied

Rated 5 out of 5 stars

Matthew was an absolute pleasure to deal with. We knew the vehicle we wanted and from a phone call 45 minutes before we arrived he had the vehicle washed and ready for us. Then when we decided to... See more

Company replied

Rated 5 out of 5 stars

So grateful to Matt for all the help, advice and support in securing the seamless part-exchange and subsequent purchase of a Chrylser Grand Voyager this past week. So reassuring to actually find someo... See more

Company replied

Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Car Inspection Station
  4. Car Service
  5. Oil Change Service

Information provided by various external sources

Used cars for sale in Maidstone & Kent at Marshams Car Sales. Competitive finance deals, part exchanges welcome, call now! 01622 200100


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(1,981)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top class service!

I recently purchased a vehicle from Marshams, travelling all the way from London and boy was it worth it!
I got a brilliant price and top class service from Matthew, who was very knowledgeable, friendly and made the process seamless!
Thank you Marshams abd thank you Matthew!

July 5, 2023
Unprompted review
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Reply from Marshams

Hi Jo,
Thank you for the great 5 star review

Rated 5 out of 5 stars

Came down from Edinburgh to pick up a…

Came down from Edinburgh to pick up a car (as visiting family close by). Great deal and nice salesman (Rupert). Made everything easy and not pushy with extras. Was minor problem with drivers-side suspension on pickup. Diagnosed problem quickly and fixed within a couple of hours. No hassle. Great service and friendly staff. Was a bit nervous initially about buying far away from home but would definitely buy from them again. Thanks!

July 3, 2023
Unprompted review
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Reply from Marshams

Hi,
Thank you for being understanding of the suspension issue. We always try to deliver the very best experience however on occasion things go wrong. We are lucky to still get the 5 stars so thanks again

Rated 5 out of 5 stars

Brilliant Customer Service

We visited Marshams first thing on a Sunday morning and had a great experience. Matthew was extremely helpful, knowledgeable and amenable. He struck the right balance between providing information and making a sale. We appreciated the trust he showed in us too. I highly recommend this car dealership.

July 2, 2023
Unprompted review
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Reply from Marshams

HI,
Thank you for the great 5 star review

Rated 5 out of 5 stars

Good service and knowledge

Visited last week looking for help and advice on a new car. Salesman Matt was very helpful and knowledgable. Will be going back to make a purchase. Would recommend to any other buyers.

June 27, 2023
Unprompted review
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Reply from Marshams

HI,
Thank you for the great 5 star review

Rated 5 out of 5 stars

Just picked up a Nissan from Mr Rupert…

Just picked up a Nissan from Mr Rupert of Marshams. Very pleasant gentleman: quality service. Car looks good- look forward to driving it.

July 1, 2023
Unprompted review
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Reply from Marshams

HI,
Thank you for the great 5 star review

Rated 5 out of 5 stars

I was looking for an upgrade on my car…

I was looking for an upgrade on my car and found a lovely citreon c3 at marshams.My wife and i visited Marshams and was greeted by rupert who guided us through everything we needed to know and we felt at ease throughout the whole experience of buying a car.I would highly recommend marshams for anyone who is interested in buying a car.
Thankyou rupert for everything

June 24, 2023
Unprompted review
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Reply from Marshams

HI,
Thank you for taking the time to detail your experience and leave this great 5star review.

Rated 5 out of 5 stars

Great experience from Marshams on purchasing a second hand car

Was looking to buy a second car for the family and settled on a Mini Cooper. After looking online at several different cars we found the one at Marshams. We contacted Marshams and spoke to Matt who said he could have the car prepared and ready to view a few days later at the weekend. Matt kept in contacted in the following days and let us know what was happening.

Upon arrival at Marshams, Matt let us take the car out for a drive and fully check the vehicle inside and out. There was never any pressure from Matt and he allowed us to take the time to decide whether it was right. We picked up on a couple of things which were rectified on the spot.

Matt explained a few extras available with the purchase but again there was no pressure to take these out if we didn't feel they were right. We ended up driving the car away the same day after sorting out the paperwork.

A few weeks later we remain happy with the car and pleased that we went with Marshams.

Thanks Matt, would deal with you again in the future!

June 10, 2023
Unprompted review
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Reply from Marshams

Wow,
We love this review, thank you for taking the time to detail your experience.

Rated 5 out of 5 stars

Really good experience

Really good experience, very friendly staff. The process was easy to understand. Would recommend it!

June 15, 2023
Unprompted review
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Reply from Marshams

Hi Nabina,
Thank you for the great 5 star review

Rated 5 out of 5 stars

James

James, credit to the company. Really helpful and couldn’t of asked for more reassurance on how to go about everything with my new car. I will definitely recommend marshams to friends and family.
Thanks again James

June 13, 2023
Unprompted review
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Reply from Marshams

HI Molly,
Thank you for the great 5 star review

Rated 5 out of 5 stars

Marshams is really a great company…

Marshams is really a great company having wonderful staff who are friendly and very helpful to the people who go to them for having their dream car. They are the best, you can blindly trust their services.

June 14, 2023
Unprompted review
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Reply from Marshams

Hi Aamir,
Thank you for taking the time to leave this amazing review.

Rated 5 out of 5 stars

Perfect!

Very, very pleased with my new car from Marshams. 1st class car with 1st class service. Highly recommend!!! Matt was brilliant from start to finish, I honestly felt like a valued customer. Really nice down to earth staff...I was also was helped by James (who was also brilliant!) when Matt wasn't available but Matt even got back to my questions on his day off.!! Waited a while to leave this review as wanted to make sure car was ok and it's perfect ....great condition and just what It wanted...in fact better than expected!! No downsides at all....good honest dealership will look to use again for sure!!! Thanks guys!!

May 27, 2023
Unprompted review
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Reply from Marshams

Hi Helen,
We love this review, thank you for taking the time to detail your experience.

Rated 5 out of 5 stars

Great local business

Been using Marshams for servicing and MOTs for several years. Always friendly, reasonably priced and never had a bad experience.

April 6, 2023
Unprompted review
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Reply from Marshams

Hi,
Thank you for the great 5 star review.

Rated 5 out of 5 stars

Excellent and efficient service

I was looking for a car to fulfil my job commitments ie needed to be spacious and conform to the new, upcoming ULEZ expansion. Saw the ideal car in Marsham’s online advert (Your Red Car, sponsored by Santander, who Marsham’s use to finance their clients).
As I live in Essex the partnership with Santander gave me confidence to pursue a test drive, despite not knowing Marsham’s. I phoned on the Saturday, took a test drive on the Sunday and by Wednesday the car was mine. It was fully serviced, MOT’d and had gone through the extensive tests that garage put it through. I drove away very happy and had piece of mind with an extended 3yr all inclusive warranty sold by Marsham’s.
The whole experience was extremely stress free, thanks to Matt who was brilliant.
Many thanks for your hard work.
Ian Bridges

June 7, 2023
Unprompted review
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Reply from Marshams

Hi Ian,
Wow we love this review. Thank you for taking the time to detail your experience.

Rated 5 out of 5 stars

Marshams - Excellent Customer Service!

I recently bought a car from Marshams and the process could not have been smother. Matt and his team were knowledgable, understood what I was looking for and found me the car I needed.

I can't recommend them enough!

June 8, 2023
Unprompted review
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Reply from Marshams

Hi Ian & Gail,
Thank you for the great 5 star review

Rated 5 out of 5 stars

Highly recommend Marshams

Highly recommend Marshams, especially Matt and his sales Team.
They go the extra mile to make purchasing a car an enjoyable and fuss free experience.
Keep up the good work Marshams !

June 7, 2023
Unprompted review
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Reply from Marshams

Hi Frank,
Thank you for the great 5 star review

Rated 5 out of 5 stars

Fantastic service and experience

Bought a couple of cars from Marshams. Always a fantastic service and sometimes a cup of tea. 👍🏻
Was dealt with my Matt this time who was knowledgeable, helpful and easy to work with. Everything was explained and I got a sensible part exchange as well.
Took out their warranty, everything was explained and I now have 3 years of trouble free motoring ahead.
Will certainly use again as they always have a good selection of cars available.

June 5, 2023
Unprompted review
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Reply from Marshams

Hi John,
Thank you for the amazing review.

Rated 5 out of 5 stars

Great customer service

Great customer service received from Matt, was extremely helpful and knowledgeable. Highly recommend Marshams.

June 5, 2023
Unprompted review
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Reply from Marshams

Hi Jen,
Thank you for the great 5 star review

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