Marshams Reviews 

1,981
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Bought a car from them less than a year ago, issues from the start, it wasn't even MOT'd or cleaned when I went to pick it up. Aircon broken, and then experienced complete brake failure in April du... See more

Rated 5 out of 5 stars

Excellent all round. Marshams have found the sweet spot between traditional used car sellers (that can lack enthusiasm) and a modern feel without leaving you feeling like cattle (as some of the larg... See more

Company replied

Rated 5 out of 5 stars

Matthew was an absolute pleasure to deal with. We knew the vehicle we wanted and from a phone call 45 minutes before we arrived he had the vehicle washed and ready for us. Then when we decided to... See more

Company replied

Rated 5 out of 5 stars

So grateful to Matt for all the help, advice and support in securing the seamless part-exchange and subsequent purchase of a Chrylser Grand Voyager this past week. So reassuring to actually find someo... See more

Company replied

Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Car Inspection Station
  4. Car Service
  5. Oil Change Service

Information provided by various external sources

Used cars for sale in Maidstone & Kent at Marshams Car Sales. Competitive finance deals, part exchanges welcome, call now! 01622 200100


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(1,981)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 service!

Recently purchased from Marshams and was amazed by the outstanding customer service! I felt taken care of from start to finish! Definitely would recommend 👏

June 1, 2023
Unprompted review
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Reply from Marshams

Hi Leah,
Thank you for the great 5 star review

Rated 5 out of 5 stars

Thanks Matt :-)

I visited Marshams to purchase my car and found the whole experience easy, pleasant and honest. I have been looking for a car for a few months and decided to go and view one that I saw on the website. The car was exactly as described and was ready for me to test drive on arrival. I dealt with Matt and what a lovely man he was. Matt answered all the questions I had and was impressed with his extensive knowledge. I purchased the car at a great price and am over the moon with it. Thank you Matt :-)

June 2, 2023
Unprompted review
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Reply from Marshams

Hi Claire,
Thank you you for this wonderful review. I will forward your positive comments on to the team.

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Matt is incredibly knowledgeable and helped me through the entire purchase

June 5, 2023
Unprompted review
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Reply from Marshams

Hi,
Thank you for the great 5 star review

Rated 5 out of 5 stars

Marshams - Yet another great experience.

Yet another great experience with Marshams 👍 Always looked after by their courteous staff especially Matt and his team.
Will definitely be using again in the near future.

May 26, 2023
Unprompted review
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Reply from Marshams

Hi Brian,
Thank you for the great 5 star review

Rated 5 out of 5 stars

Vary friendly

Matt was vary friendly and knowledgeable along with the rest of his staff.

June 3, 2023
Unprompted review
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Reply from Marshams

Hi Peter,
Thank you for the great 5 star review

Rated 5 out of 5 stars

Purchased a Vauxhall Mokka from…

Purchased a Vauxhall Mokka from Marshams. Car was perfectly as described. Matt made the transaction easy and pleasurable. Would definitely buy from Marshams again.

June 4, 2022
Unprompted review
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Reply from Marshams

Hi Keith,
Thank you for the great 5 star review

Rated 5 out of 5 stars

I highly recommend Marshams after my…

I highly recommend Marshams after my recent experience. I had the pleasure of dealing with a man called Matthew, who I must say was outstanding. I was impressed with his honesty, knowledge and the nice part, I didn’t feel pressured! Also the service reception was also ever so helpful. Thanks to all at marshams!

May 10, 2023
Unprompted review
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Reply from Marshams

Hi Gary,
Thank you for the great review and taking the time to detail your experience.

Rated 5 out of 5 stars

Just a quick message to praise matt…

Just a quick message to praise matt from marshams I recently bought a used car and could not be happier. Matt explained the ins and outs of evey question I put his way. He is a credit to the company and I will definitely use the company again. I have recommended my family and friends and I'm sure they will all agree. Great service and one happy customer. Thank you Nick

May 12, 2023
Unprompted review
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Reply from Marshams

Hi,
Thank you for the great 5 star review

Rated 5 out of 5 stars

I recently purchased a used car and…

I recently purchased a used car and dealt with Matt he was very friendly extremely helpful and I would highly recommend him to anyone looking to buy a car he knows his stuff. Laura kemp

June 3, 2023
Unprompted review
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Reply from Marshams

Hi,
Thank you for the great 5 star review

Rated 5 out of 5 stars

Great staff

Staff very helpful, Matt Ilot is one of the nicest and professional people I’ve met!

June 3, 2023
Unprompted review
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Reply from Marshams

Hi,
Thank you for the great 5 star review

Rated 5 out of 5 stars

Fabulous service from James!

Fabulous service from James!
He made the whole process enjoyable. Professional, friendly and easy.
Very happy with my purchase!

June 1, 2023
Unprompted review
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Reply from Marshams

Hi Rebecca,
Thank you for the great review

Rated 5 out of 5 stars

Matthew was super helpful and…

Matthew was super helpful and informative and made buying very easy. My car was cleaned and Matthew went to extra efforts to insure all was in good order. Thank you!

June 2, 2023
Unprompted review
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Reply from Marshams

Hi Holly,
Thank you for the great 5 star review

Rated 5 out of 5 stars

Excellent service

Excellent service, quick and great value for money.

May 24, 2023
Unprompted review
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Reply from Marshams

Hi Carlos,
Thank you for the great 5 star review.

Rated 5 out of 5 stars

Excellent purchase and great customer experience

We recently purchased a fantastic 2020 Volvo SUV from Marshams and just wanted to say what a great experience we had from start to finish.
The initial call was handled very professionally and provided all the information we needed from the outset. On visiting the showroom, the vehicle was in fantastic condition, well equipped and just as listed, every member of staff we dealt with were extremely accommodating, courteous and knowledgeable. Matt especially helped us through the purchase and was so helpful, friendly & engaging, that my wife wanted to take him home with our new car!
We have had the car for two weeks now and couldn’t be happier, we had a couple of questions after the purchase, but the after-sales was just as good as the buying experience. We even got a better part exchange price than a certain well known website, or other traders we visited.
Given the price we paid compared with other examples on the market at the time, we are extremely satisfied with our purchase, and will definitely consider Marshams for any future purchases.

May 19, 2023
Unprompted review
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Reply from Marshams

Hi Stuart,
Wow we love this amazing 5 star review.
Thank you for taking the time to detail your experience.

Rated 5 out of 5 stars

New car

Second car i have brought from Marshams. Excellent service from Rupert. I can highly recommend Marshams

May 19, 2023
Unprompted review
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Reply from Marshams

Hi,
Thank you for the great 5 star review

Rated 5 out of 5 stars

The car purchase transaction was quick…

The car purchase transaction was quick and smooth. Everything was exactly step by step presented by the seller how the next steps will look like. Additional services were proposed that can be easily canceled (the seller was not intrusive).

May 26, 2023
Unprompted review
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Reply from Marshams

Hi,
Thank you for the great 5 star review.

Rated 5 out of 5 stars

Bought many cars in my life

Bought many cars in my life, but got really good service from James. Very friendly and went above and beyond. These days a rarity. Thanks again James you were great.

May 17, 2023
Unprompted review
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Reply from Marshams

Hi,
Thank you for the great 5 star review

Rated 5 out of 5 stars

very very happy customer

Just collected car I am very very happy. Matt was brilliant don't think I could have met a better person kept me informed about everything. Helped me so much he will probably doesn't realize. Thanks Matt your are a star.😁😁😁😁

May 27, 2023
Unprompted review
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Reply from Marshams

Hi Terry,
We love this review, thank you for taking the time to detail your experience.

Rated 5 out of 5 stars

Great service and buying experience

Just picked up my new car and I have to say a massive thank you to Matt, who made the process so easy! The car was spotless when I collected it and the guys couldn’t have been more helpful.

May 19, 2023
Unprompted review
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Reply from Marshams

HI,
Thank you for the great 5 star review.

Rated 1 out of 5 stars

Very poor customer service

I have got to say my experience of Marshalls has been very poor. Firstly which should have been a warning is that I had to chance for everything. Then took delivery of the car and have had a knocking from the rear also the DAB radio has not worked from the start. Then when we have been able to try and get them to look at it they do not reply to calls we then managed to get it booked in to get it look at and they then want to charge us for looking at it. I would avoid them.

April 22, 2023
Unprompted review
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Reply from Marshams

I am disappointed that on this occasion you have not been satisfied with the service Marshams has provided. Unfortunately the vehicle warranty was not extended at the point of sale and has now expired.

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