Marshams Reviews 

1,981
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Bought a car from them less than a year ago, issues from the start, it wasn't even MOT'd or cleaned when I went to pick it up. Aircon broken, and then experienced complete brake failure in April du... See more

Rated 5 out of 5 stars

Excellent all round. Marshams have found the sweet spot between traditional used car sellers (that can lack enthusiasm) and a modern feel without leaving you feeling like cattle (as some of the larg... See more

Company replied

Rated 5 out of 5 stars

Matthew was an absolute pleasure to deal with. We knew the vehicle we wanted and from a phone call 45 minutes before we arrived he had the vehicle washed and ready for us. Then when we decided to... See more

Company replied

Rated 5 out of 5 stars

So grateful to Matt for all the help, advice and support in securing the seamless part-exchange and subsequent purchase of a Chrylser Grand Voyager this past week. So reassuring to actually find someo... See more

Company replied

Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Car Inspection Station
  4. Car Service
  5. Oil Change Service

Information provided by various external sources

Used cars for sale in Maidstone & Kent at Marshams Car Sales. Competitive finance deals, part exchanges welcome, call now! 01622 200100


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,981)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Marshams (Car dealer)

Marshams is a car dealer which really puts the customer first from start to finish. Even after some 20years they remember your name!!. Cars are reasonably priced and nothing is too much to make sure the customer is happy. I would absolutely recommend this dealer to anyone looking for a new car.

May 18, 2023
Unprompted review
Marshams logo

Reply from Marshams

Hi,
We love this review. Thank you for taking the time to detail your experience.

Rated 5 out of 5 stars

Happy customer

From the first call ww made to last visit when we picked up the car, has been excellent service. We were kept up to date on progress of car with repairs that needed to be done. Thank you Rupert.. The car is driving well, so happy with it. Thank you for your service!!!👍

March 21, 2023
Unprompted review
Marshams logo

Reply from Marshams

Hi,
Thank you for the great 5 star review.

Rated 5 out of 5 stars

Very accommodating

James was very friendly, helpful and very accommodating when we needed to collect the car very early outside of opening hours. All together a great experience from start to finish.
Thanks again

May 17, 2023
Unprompted review
Marshams logo

Reply from Marshams

Hi Marianne,
Thank you for the great 5 star review. I will forward on your positive comments to the sales team.

Rated 5 out of 5 stars

Matt was amazing!

Matt was amazing! This was my first time buying a car and Matt couldn’t have been more helpful! He answered all my questions and was very knowledgable.
Would definitely refer my family & friends to him!

May 2, 2023
Unprompted review
Marshams logo

Reply from Marshams

Hi,
Thank you for the great 5 star review. I will forward on you positive comments to the team.

Rated 5 out of 5 stars

Matthew was very helpful!

Matthew was great. Travelled 90 mins to view and test drive a car. It was all ready and sparkling for when we arrived. Upon viewing, we noticed the bodywork needed a little work which was sorted in 2 days. The whole process was made very easy and stress free.

May 13, 2023
Unprompted review
Marshams logo

Reply from Marshams

Hi Ashley,
Thank you for the great 5 star review.

Rated 5 out of 5 stars

Marvellous Marshams

Matt was an absolute pleasure to deal with. Very polite friendly helpful definately recommend Marshams to anybody and will re use again but not too soon as we love the new car

May 13, 2023
Unprompted review
Marshams logo

Reply from Marshams

Hi Anthony,
Thank you for taking the time to leave this great 5 star review.

Rated 4 out of 5 stars

Good attentative staff

Good attentative staff, open to offers & suggestions - if all goes well, makes you want to go back again. Bought a used Smart car for my son's 1st car.

May 10, 2023
Unprompted review
Marshams logo

Reply from Marshams

Hi,
Thank you for the great review

Rated 5 out of 5 stars

Matt at Marshams

Great service at Marshams. Matt was extremely helpful. He answered all our questions. The purchase of my dad's new car was quick and easy.

May 12, 2023
Unprompted review
Marshams logo

Reply from Marshams

HI Teresa,
Thank you for taking the time to leave this great 5 star review

Rated 5 out of 5 stars

Best Dealer Experience

Matthew was an absolute pleasure to deal with. We knew the vehicle we wanted and from a phone call 45 minutes before we arrived he had the vehicle washed and ready for us.
Then when we decided to go ahead he was open about the process and timings (we had our 4 year old with us) and it was the quickest and most painless dealer experience I've had.

Big 5 stars from the whole family and my son loved the fist bumps and dedicated swivel chair. I'll happily recommend Marshams to everyone!

May 8, 2023
Unprompted review
Marshams logo

Reply from Marshams

Hi Heather,
We love this amazing review. Thank you for taking the time to detail your experience.

Rated 5 out of 5 stars

Just collected my new Fiesta

Just collected my new Fiesta, absolutely love it ! The service was top notch not pushy at all. Matt was top geezer.

May 11, 2023
Unprompted review
Marshams logo

Reply from Marshams

Hi Peter
Thank you for the great 5 star review

Rated 5 out of 5 stars

Thanks Matt

I would like to thank Matt and his team excellent service and stress free thanks again
Phil

April 28, 2023
Unprompted review
Marshams logo

Reply from Marshams

HI,
Thank you for the great 5 star review

Rated 5 out of 5 stars

Great service

Matthew from Marshams Maidstone was extremely helpful. He made sure that we were buying the right car for our needs, got us the best deal possible and kept us informed the whole time. I will be buying from this dealership again.

May 7, 2023
Unprompted review
Marshams logo

Reply from Marshams

HI James,
Thank you for the great 5 star review

Rated 5 out of 5 stars

Grate service and a fantastic car

Grate service and a fantastic car.
6 months gone and all good.
Would definitely recommend.
Also found me a good finance deal.

April 27, 2023
Unprompted review
Marshams logo

Reply from Marshams

Hi Paul,
Thank you for the great 5 star review.

Rated 5 out of 5 stars

Excellent

Picked our car up and it looked as good as new - great price and excellent experience from beginning to end. Tyrone was great, very friendly & went the extra mile to make sure we got our handbook after we left it behind! Would highly recommend Marshams & wouldn’t hesitate returning in future.

April 22, 2023
Unprompted review
Marshams logo

Reply from Marshams

HI Amy,
Thank you for the great comments and taking the time to review Marshams and the 5 stars

Rated 5 out of 5 stars

Excellent price for the car

Excellent price for the car (best on autotrader). Good customer service; Tyrone explained the whole process and kept me updated throughout. All in all just an enjoyable experience. Would definitely use Marshams again, but hopefully not for a few years.

April 19, 2023
Unprompted review
Marshams logo

Reply from Marshams

Hi Phillip,
Thank you for the great 5 star review

Rated 5 out of 5 stars

Friendly & straight forward

Went to Marshams to part exchange our car (which had some finance outstanding), they valued it and came back to us with a couple of options of which the one we went with we’re very pleased with. We we’re able to test drive and look around the car we got without any hassle or pressure and it was fully cleaned and prepped for handover day. Finance was paid off within a week directly by them which made it nice and easy.

We dealt with Tyrone who we found friendly and easy to talk too and he explained simply/clearly extras such as the warranty we took out.

Would use them again in future.

April 5, 2023
Unprompted review
Marshams logo

Reply from Marshams

HI Mr Hall,
Thank you for the great 5 star review

Rated 5 out of 5 stars

Amazing service!

Ty dealt with our purchase of our new car and was an absolute star. He helped us from beginning to end and explained everything along the way. He gave us time to think about the purchase and helped us understand everything that goes along with buying a new car.
I would highly recommend him and the company as they care about their customers and not just selling cars. We would not go anywhere else in the future.

April 1, 2023
Unprompted review
Marshams logo

Reply from Marshams

Hi Tony,
Thank you for this great review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look