Review We’ve had a fantastic experience with Marsh & Parsons. The team has been incredibly responsive, helpful and professional throughout, and any issues we’ve had have always been dealt with qu... See more
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Matching people and property in London since 1856 160 years ago, we established our first Marsh & Parsons office, creating a local agent people trust. Our culture is what sets us apart. As a team, we enjoy each other's company and for you, that means a passionate group of agents acting on your behalf. We focus on creating a healthy working relationship with our clients, providing the best service possible.
80 Hammersmith Road , W14 8UD, London, United Kingdom
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Replied to 86% of negative reviews
Typically replies within 1 week
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We are pleased with the property management support we've received from Debbie Lewis. Her responsiveness and commitment to keeping us informed as needed are greatly appreciated.
Edward is very helpful and warm-hearted. By the way, he is a very handsome young man as well.
Misleading and try and catch you in a trap with a holding deposit, very unprofessional communication and as soon as a problem arise they stop answering once they have taken your money.
They tried to use their small print and avoid paying me back my holding deposit when it was the landlord who pulled out of the deal and you would expect them to return the money no matter the reason. They only agreed on refunding my money when I threatened them to go all the way to court and still they refunded me the holding deposit and kept the £60 saying its for referencing. An awful company trying to make and steal your money from every angel. AVOID and read the small prints before signing anything if you go ahead with them.

Reply from Marsh & Parsons Estate Agents
We’ve had a good experience with Marsh and Parsons. Thanks to Debbie Lewis for managing the property for us.
Baran Yildirim is very approachable, and transactional and gets things done. Highly praised.
Matsh Parsons have also been very effective in what they do. I trust them
Just moved into a property and had a couple of maintenance issues. Debbie Lewis from the team was extremely helpful and quickly sorted contractors to fix the issues. Thank you for your help!
⭐⭐⭐⭐⭐ I've been renting in London for over 10 years, and in that time I've dealt with a lot of letting agents. Jaime Lipscombe is genuinely one of the best I've worked with! She helped me transferring from a joint tenancy to a new contract, and every stage of the process was handled efficiently. Whenever something unexpected came up, such as needing to arrange a UK guarantor, she explained exactly what was required, answered my questions clearly, and kept everything moving without unnecessary delays. She always responded to emails and returned calls promptly, and I was never left wondering what the next step was because she kept me updated throughout. On the occasions she was out of the office, she made sure a colleague had been briefed so there was no interruption.
Jaime was also excellent at coordinating between me and the Landlord. She dealt with queries quickly, communicated clearly with both sides, and helped resolve issues without them becoming drawn-out or stressful. Having someone who is organised, responsive and follows through on what they say they'll do makes a huge difference, especially when you're dealing with tenancy paperwork and deadlines. It's surprisingly rare to find someone who is both professional and genuinely reliable in the lettings industry. Jaime made the whole process much smoother than I expected, and I wouldn't hesitate to recommend her to anyone. She's a real asset to the tenancy management team, and her work deserves to be recognised!
Baran is responsive and easy to work with. He has helped us get things in place for the tenancy. It's a pleasure to work with him.
I had a very positive experience with Marsh & Parsons, especially thanks to Debbie Lewis.
Throughout the whole process, Debbie was always professional, kind, patient, and very responsive. She kept me informed, answered my questions clearly, and treated me with respect from start to finish.
Even when dealing with difficult situations, she remained courteous and supportive, which I really appreciated. Her excellent customer service made a stressful process much easier.
Thank you, Debbie, for all your help. You are a real credit to the company, and I highly recommend your service.
Edward Shikabwali has been our property manager for while and he is wonderful!
Super responsive, supportive and has been very easy to reach.
He has made our experience with Marsh & Parsons infinitely better and smoother and we are very grateful to have him as our PM.
Generally, Marsh & Parsons are exceptionally thorough, and go to great lengths to support their tenants.
Baran was friendly, helpful, and easy to deal with throughout the process. Communication was good, and he made everything straightforward. Thanks for your help.
I have found that my dealings with Max Davis from Marsh & Parsons, have been very good, he ia always, polite, friendly and efficient and frankly a real asset to Marsh & Parsons, well done Max, and thank you for your hard and dedicated work, it's much appreciated.
Good comms and a timely response with Max D. in dealing with an issue that was sorted quite quickly!
Tassos has been extremely helpful and the best property manager I have experienced in my many years at Marsh & Parsons. He has helped me with a number of projects for my flat and has always been efficient and communicative throughout. It is very much appreciated.
I had some queries about my property's account statements and spoke to Michael Stout. He listened patiently and gave a clear explanation of the figures.
Once again, really good service from M&P staff.
Soumiya quickly and efficiently processed the requested task and produced a helpful output.
The team at Marsh & Parsons Lucy Meehan, Owain Wilson, Stefani Sengelieva, Anne Angus & Debbie Lewis
are extremely professional, efficient and friendly and a pleasure to work with
Soumiya was very helpful in checking on some items on a statement for me. She did a very thorough check and replied to me in a timely manner, making the whole enquiry and its resolution very straightforward.
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