Martin & Co Birmingham Harborne Reviews 

Failed to act on serious health and safety issues

We experienced months of unresolved problems including a rat infestation, faulty ventilation and ongoing security failures.

Despite repeated reports, communication was slow and ineffective—mostly “we’re chasing it” with no real action. Even our formal request to leave early due to health risks was delayed with no urgency.

The conditions impacted our health, yet there was little accountability or meaningful response.

Polite communication, but ultimately a stressful and unacceptable experience.

We had a very disappointing experience with Martin & Co.

We paid an advance to secure a rental property and were then asked to provide a guarantor. When we arranged the first guarantor, we were not informed that a passport would be required as part of the process. This requirement was only mentioned later, which our guarantor was not comfortable with.

We then tried to resolve the situation by providing a second guarantor, who also could not provide a passport, and even offered a third guarantor. Unfortunately, none were accepted.

At no stage were these requirements clearly explained to us before we paid the advance. The process felt unclear and inconsistent.

In the end, the property was cancelled and our advance payment was not returned, which we found very unfair given that we made genuine efforts to meet their requests.

Overall, the lack of transparency and poor communication made this a very frustrating experience. I would strongly advise others to get all requirements clearly confirmed in writing before making any payments.

Just to say a big thank you to your consultant Zainab Khan she went above and beyond to help us

Avoid avoid avoid.

Do not deal with this company at all. I have literally just made an account just to write this review, that’s how bad they are

They simply do not care! We have been dealing with noisy neighbours since SEPTEMBER. There has been parties at 5am, shouting, yelling, banging, doors slamming and music playing all night

I have submitted evidence to the property manager and landlords but they simply do not care enough to actually 1. Respond to you or 2. Take it seriously.

I have submitted 40+ pieces of evidence and now I give up, we’re looking to move out the building and never use Martin and Co again

Save your sanity, honestly, and deal with a different property management. Do not be fooled by the positive reviews.

Jack was very helpful and welcoming when we went
to view the property.

Jack was really helpful and answered all questions regarding the property. Patient as well .

I recently viewed a beautiful property with Martin & Co Harborne, and I was so impressed with how friendly, professional, and welcoming the team were. They acted so quickly — from the moment I called, I was offered a viewing the very same day, which I really appreciated.

I’ve since registered my interest in renting the property, as I could truly see myself and my family there. It’s the kind of home I’ve been manifesting — a warm, happy space where my children and grandchildren can visit, and where family life can blossom again.

Thank you, Martin & Co Harborne, for making the whole experience feel so positive and personal. ✨🏡💫

Kind regards Shareyfa Ullah (Shez)

The landlord has accepted another offer, and you should have proactively informed the other applicants who were still waiting, so they could make timely arrangements instead of waiting aimlessly for your notification.
It is even more disappointing that when someone emailed to ask whether the property had been rented out, you chose not to respond at all. Such indifference does not reflect the professionalism and courtesy expected from a reputable agency.
Every applicant may lose a month’s rent due to your lack of communication, and this kind of discriminatory treatment is simply unacceptable.
I strongly advise others not to choose this agency, especially the staff member named Jack.

Zack was great to deal with. He understood my situation, listened carefully and arranged the viewing very quickly. He was professional, friendly and made the process feel smooth. Thank you, Zack!

It was an amazing time with house viewing today. Herbie did a very excellent and amazing job taking me and my wife around for house viewing.

Was very nice guy, who tell us exactly what we need

Herbie helped me with some information required and was very willing to resolve my issues I raised. Thank you for your assistance.

Had two viewings with Zack who was very friendly and helpful with all my enquiries.

I had two house viewings with Herbie. He was friendly and amazing, giving all required information and supporting as much as required. It is always a pleasure to interact with staff of Martins and Co. I highly recommend them.

I had a home viewing with Zack Abbas it's a Fantastic experience from start to finish. Friendly, professional, and very informative!. Zack helped me a lot by adjusting his schedule and making me viewing successful.Highly Recommend.

- Venkatesh Ravaluru

Had a few different viewings with Zack, he was on time, professional and made sure I knew what I was getting into, answering all my questions very well.

I recently attended a house viewing with Herbie, and I’d like to express my thanks for his help throughout the process. He was very accommodating, friendly, and took the time to answer all of my questions in detail. His professionalism and approachable manner made the viewing experience smooth and enjoyable. I really appreciate his support and the clear communication so far.
Also, big thanks to George for arranging the viewing & Muhammad in further renting formalities.

George was amazing. I just can't praise him enough and would recommend him and other staff of Martins and Co. to anyone looking to rent or buy a property in Birmingham or Sandwell. These guys go the extra mile to help you get what you want and will put a smile on your face every time you interact with them. Thank you so much team.

Zack Abbas delivered an excellent and very professional service. He was polite and very helpful in explaining everything and making sure we understood the whole process. Zack presents as a wonderful face for the company, and i am very happy with how he helped us and the service he provided today

Herbie was amazing and very polite.
He was extremely professional, patient, welcoming and was prompt at responding to emails and very informative so made the process a smooth one. It was indeed an Excellent service. I am fulfilled. Would highly recommend .
Thank you Herbie.