Branch Manager insists that one of their Contractors has visited my property to obtain quote for Insurance Company. Even after stating to them - THIS IS MY PROPERTY - No Contractor has visited m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Simply awful. Not sure how they sell houses. Having to physically go into branch to speak to the contact I am waiting on a call from on the day of exchange (which has been delayed) to find out... See more
We used Martin & Co Sutton Coldfield as letting agents for a flat for almost ten years and we then used them to sell that flat. Everyone I dealt with always responded quickly to emails and requests fo... See more
What a sham company! if there was an option of zero stars I would have given that! They are bullies for both tenants and landlords. They are manipulative to gain in their own interests. Very bad exper... See more
Company replied
Company details
Written by the company
Search for properties to buy or to let in the UK. Houses and flats for sale and to rent. Estate agents and letting agents in your area.
Contact info
2.4
Poor
59 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent team who gave superb support.
June 7, 2018
Unprompted review
Reply from Martin & Co Sutton Coldfield
Thank you for your review Ninian
Excellent service.
Excellent service.
Very professional.
Would definitely recommend.
June 7, 2018
Unprompted review
Reply from Martin & Co Sutton Coldfield
Thank you so much for your review. Your business is really appreciated and we look forward to working together further
Reply from Martin & Co Sutton Coldfield
Thank you for your review, we look forward to visiting you in the future and hope all is well with the flat
Reply from Martin & Co Sutton Coldfield
Thank you for the review, we will continue to help you with all of your property needs
Very professional and friendly service
Very professional and friendly service. Highly recommended
June 6, 2018
Unprompted review
Reply from Martin & Co Sutton Coldfield
Thank you for your review, it is much appreciated as always thank you for the business
Courteous, efficient and unbiased service.
June 6, 2018
Unprompted review
Reply from Martin & Co Sutton Coldfield
Thank you for the review, it is good to hear and we appreciate your business
Poor quality of maintenance repairs.
Poor quality of maintenance repairs.
Management service delivered doesn't always match service paid for e.g., end of tenancy check
June 6, 2018
Unprompted review
Reply from Martin & Co Sutton Coldfield
Thank you for your feedback, we have take time to look at your file and will take steps to review and alter our processes with regards to end of tenancy check out
Excellent service from Bob
June 6, 2018
Unprompted review
Reply from Martin & Co Sutton Coldfield
Thank you for the review, we shall pass on our regards
We have recommended this company many…
We have recommended this company many times
Andrew is particularly helpful.
Lynne and Carl Buffery
June 6, 2018
Unprompted review
Reply from Martin & Co Sutton Coldfield
Thank you both, it is very much appreciated
Thanks and congratulations
The main need for our two rented properties has been attending to maintenance plus liaising with tenants. All the staff, and especially Bronagh Breen, have provided especially good service on these key tasks.
June 6, 2018
Unprompted review
Reply from Martin & Co Sutton Coldfield
Thank you for the review, Bronagh is happy with her special mention. I agree she is an asset to our company.
Hi VERY RELIABLE
Hi VERY RELIABLE, ALL WAYS POLITE AND PLEASANT. BEEN WITH THEM ABOUT TEN YEARS NOW. KNOW WHAT THERE TALKING ABOUT, ALL WAYS GET THE JOB DONE. I WOULD ALL WAYS RECOMMEND THEM, EVERYBODY GOOD PEOPLE... FROM TERRY GAMBLE
June 6, 2018
Unprompted review
Reply from Martin & Co Sutton Coldfield
Thanks Terry, I appreciate your review and I hope all is well with you
Great agents who are very professional
Great agents who are very professional. I would recommend them to anyone
June 6, 2018
Unprompted review
Reply from Martin & Co Sutton Coldfield
Thank you Kav for the review. It is appreciated, we hope to see you soon
Great team
Andrew and his team have been very helpful and supportive in managing my property for rental. The tenants appear satisfied and I get good advice on requirement to ensure I am up to date and compliant with current legislation.
June 6, 2018
Unprompted review
Reply from Martin & Co Sutton Coldfield
Thanks Caroline, we always try our best. please call or email if you need anything
Reply from Martin & Co Sutton Coldfield
Thanks Chan, as always we appreciate you business.
Five Stars
Friendly, professional team. I have been a client for years and would recommend this company.
June 6, 2018
Unprompted review
Reply from Martin & Co Sutton Coldfield
Thank you Paula, your review is much appreciated!
Very happy to recommend them!
Excellent reliable service from these guys using their fully managed Landlord service. Always very good at communications, issues dealt with in a prompt and efficient manner.
June 6, 2018
Unprompted review
Reply from Martin & Co Sutton Coldfield
Kevin, your review is much appreciated we look forward to working with your ongoing
Excellent service everytime
June 6, 2018
Unprompted review
Reply from Martin & Co Sutton Coldfield
Thank you for the review, we appreciate your business and hope to continue working with you
best estate agents I have used
best estate agents I have used! They are a pleasure to work with and always get the job done!
June 6, 2018
Unprompted review
Reply from Martin & Co Sutton Coldfield
Thank you, selling your home was a pleasure. Lovely house too!
Pleasure to deal with
I have several properties that I rent out, and Martin & Co are by far the best letting agents that I deal with. Stuff gets done quickly, and you always feel like they’re on the ball. Very efficient, and a pleasure to deal with.
June 6, 2018
Unprompted review
Reply from Martin & Co Sutton Coldfield
Thank you Christian, first review on trust pilot! much appreciated we look forward to continuing to work with you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.