Martyn Gerrard Estate Agents Reviews 

2,497
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 400 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable staff for being professional, friendly, and deeply supportive throughout various property searches, purchases, and lettings. People note that the team consistently provides incredibly fast responses, clear communication, and efficient guidance that genuinely makes stressful house moves much easier. Some reviewers were not happy with the overall communication, specifically mentioning that replies to simple emails were painfully slow and completely unhelpful. A few customers also felt the service was disorganized, experiencing frustrating delays and a notable lack of accountability when trying to resolve daily issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, consistently highlighting the professional, helpful, and... See more

Customer service

Consumers find customer service to be positive, highlighting responsive, helpful, and professional support... See more

Response time

Customers consistently report positive experiences with response times, highlighting prompt and professional... See more

User experience

Reviewers mention positive feedback about user experience, highlighting seamless and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a brilliantly seamless experience, professionally managed by Mittio. We were first time renters and Mittio kindly walked us through the process and was on hand to answer any questions. The fo... See more

Company replied

Rated 5 out of 5 stars

Martyn Gerrard has been great with our recent house move. We worked with Shuhan throughout and he was the best - always contactable, accommodating to our viewing requests, keeping us updated with the... See more

Company replied

Rated 5 out of 5 stars

Having met with James Maynard (CROUCH END branch) initially to find the right Estate Agents to take our much loved property to the open market, could not be any happier with this decision. Our ma... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Sophie. She was very helpful, professional, and friendly throughout the process. She took the time to answer my questions and made everything much easier. Thank you so mu... See more

Company replied


Company details

  1. Real Estate Agents
  2. Commercial Real Estate Agency
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

Established in 1964, Martyn Gerrard Estate Agents, is a family run business and is one of North and North West London’s leading independent estate agents. We aim to keep the process of selling or purchasing property for sale or letting as simple as possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,497)

381 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great experience with Martyn Gerard

A great experience with Martyn Gerard and, specifically, Vanesa Ali. Very helpful & attentive. Quick to respond to any questions we had. I would not hesitate to recommend.

June 27, 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Your positive feedback is greatly appreciated. Thank you for sharing your experience with Martyn Gerrard and Vanesa.

Rated 5 out of 5 stars

Daniel’s been amazing

Daniel’s been amazing! Super easy and everything worked fantastic!

June 26, 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Your positive experience with Daniel is wonderful to hear! Thank you for sharing your feedback.

Rated 5 out of 5 stars

Professional and Communicative

Martyn Gerrard handled the process of our first property purchase. Zlat was always friendly, reassuring, and communicative, and was very persistent and proactive in getting answers for us when the process had stalled. Thanks Zlat!

June 19, 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

We're excited to hear about your positive experience with Zlat. Thank you for sharing your feedback!

Rated 5 out of 5 stars

Professional and high quality

Annie and the team were very professional to work with, responsive and communicative, and the quality of their advertising for my property was excellent. In the end I didn’t sell my property with them but I would work with them again and recommend to others looking to buy/ sell in the area.

May 30, 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Thank you for your wonderful feedback. We appreciate your kind words and hope to work with you again in the future.

Rated 5 out of 5 stars

Ralph has been excellent

Ralph has been excellent. Very helpful and accommodating of us. Thank you

June 24, 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Your positive experience with Ralph is greatly appreciated. Thank you for sharing your feedback.

Rated 5 out of 5 stars

Martyn Gerrard (CROUCH END branch) N8

Having met with James Maynard (CROUCH END branch) initially to find the right Estate Agents to take our much loved property to the open market, could not be any happier with this decision.
Our main point of contact is Kelvin Lloyd-Coker, who took time to find out about our property and its history, and the surrounding area with its amenities, so could pass this information on to prospective buyers, very knowledgeable and understanding of the current market
Kept us informed daily on viewer and the progress and kept to suitable times to suit our daily lives.
So Thank You Kelvin.

Tika M

June 24, 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

We are thrilled to hear about your positive experience with Kelvin at Martyn Gerrard. Thank you for sharing your feedback!

Rated 5 out of 5 stars

I would like to thank to my house…

I would like to thank to my house manager Costa for he’s prompt response , support and help in getting new washing machine very quickly. Thank you for the great service from the engineers who fixed the washing machine too . The whole experience was amazing. Costa is an amazing person, kind , friendly well understanding!

June 23, 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Your positive experience with Costa and the engineers is truly appreciated. Thank you for sharing your feedback with us.

Rated 1 out of 5 stars

Worst company in the market

Worst company in the market. Poor communication, unhelpful service, and zero accountability. Caused unnecessary stress and hassle from start to finish. Would not recommend at all.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I would like to take this opportunity to thank the team at Martyn Gerrard for the excellent assistance provided throughout our rental process.

We have rented through Martyn Gerrard before, and the team was very helpful. This time, I noticed improvements in the customer experience, particularly the use of WhatsApp messages to make communication smoother and faster. As we are often at work and unable to take phone calls, being able to communicate via WhatsApp made the process much more convenient.

Zak helped us at the beginning by gathering our details and starting the referencing process. Everything was handled via WhatsApp, and he was always quick to respond, professional, and polite. After that, our case was handed over to Alexia, who assisted us with the referencing process. She was also very helpful, quick to respond, and professional throughout the process.

Both ZAK and ALEXIA were amazing. They made what is usually a stressful process feel easy and smooth.

Thank you both we really appreciate all your help.

As this is the second time we have rented through Martyn Gerrard, I can confidently recommend them. They are highly professional and provide excellent customer service.

June 19, 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

We are absolutely thrilled to hear about your positive experience with our Lettings Team. Thank you for sharing your feedback!

Rated 5 out of 5 stars

5 star service

5 star service. Always available to help .
I am so happy with their services.
Thank you so much Alexia

June 22, 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Your feedback is incredibly valuable. We are thrilled to hear that you are happy with our services. Thank you for sharing your experience with us.

Rated 5 out of 5 stars

Neah was supportive through out the…

Neah was supportive through out the process. She became aware of our needs and worked with that in mind. She was very courteous and available throughout the process making it relatively seamless. I am pleased with her services!

June 18, 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

We are pleased to hear that Neah was supportive and courteous throughout the process. Your satisfaction is our priority.

Rated 5 out of 5 stars

A very good experience

A very good experience from start to end of my sale. Afina was considered and reassuring in her judgement of potential buyers and their offers, always thinking ahead and managing my expectations. She was diligent in actively communicating with all parties to progress and conclude the transaction, with good responsiveness, attention to detail and transparency throughout.

June 12, 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Your positive experience with us is greatly appreciated. Thank you for sharing your feedback.

Rated 5 out of 5 stars

Harrison - Above and beyond

I want to say a personal thank you to Harrison. Whilst he called hoping to talk about a letting, when I advised him that our property was not up for a letting and being concerned about where this information was listed, Harrison went above and beyond by not just being understanding but following up with the link to the property and going through step by step how I could resolve the situation.
Following the call, I was able to talk with the relevant letting agent and have this information removed.
Whilst I can’t help with a letting, anyone that does go with Martyn Gerrard should know they will be in good hands with Harrison. Thank you again.

June 15, 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Your positive feedback is greatly appreciated. Thank you for recognising Harrison's exceptional service.

Rated 5 out of 5 stars

Property Valuation

I recently had the pleasure of dealing with Craig to obtain a valuation on my property. From the outset, it was clear that I was dealing with somebody who possesses an outstanding level of knowledge and experience within the property sector.
Craig's assessment was thorough, well-reasoned and entirely grounded in the current market. Rather than offering inflated figures, he provided a realistic and considered valuation, supported by clear and credible reasoning. This kind of honesty and transparency is, frankly, rare and greatly appreciated.
Beyond the valuation itself, Craig demonstrated a breadth of market knowledge that was genuinely impressive. He was able to answer every question with confidence and clarity, offering an informed perspective on local conditions and wider market trends.
His manner throughout was professional, courteous and straightforward. It is evident that Craig takes his role seriously and is committed to providing a genuinely helpful service.
I would have absolutely no hesitation in recommending Craig to anyone seeking expert property advice when looking to buy or sell a property.

June 11, 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

We're overjoyed to hear about your positive experience with Craig and our property valuation services. Thank you for sharing your feedback!

Rated 5 out of 5 stars

A huge thank you to Bruvis and Kardine…

A huge thank you to Bruvis and Kardine at Martyn Gerrard for helping us sell our flat. Their communication, professionalism, and dedication throughout the process were outstanding. They kept us informed every step of the way and worked tirelessly to ensure the sale went through smoothly. We really appreciated their proactive approach and support from start to finish. Highly recommended!

June 12, 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

We're thrilled to hear about your positive experience with Bruvis and Kardine at Martyn Gerrard. Thank you for your review!

Rated 5 out of 5 stars

Zoe was helpful throughout our whole process!

Zoe was helpful throughout our whole process. As this was a new process due to recent changes in the rental laws, she made everything as smooth and straightforward as possible.

Her communication was great - even when there wasn't yet an update, she would still call and keep us informed, which we really appreciated. We're grateful for Zoe's help, responsiveness, and professionalism. Thank you!

May 4, 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

We're happy to hear that Zoe was helpful throughout your process. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Million Thanks!

My family and I just moved into our new home thanks to MG. Matthew, Sheriaz and Amelia made the process very simple and easy for us from start to finish. They coordinated everything so well and were professional throughout. Couldn’t have asked for better service.

June 5, 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Thank you for your review!

Rated 5 out of 5 stars

Excellent estate agents

We used Martyn Gerard to help us find a rental property in North London and they were great to work alongside. Alexia and Muhammad in the Crouch End office were a pleasure to work with. Strongly recommend!

June 5, 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Thank you! Your review means alot.

Rated 5 out of 5 stars

Rental amount negotiations

Worked with Jessica on negotiating a new rental amount with my tenants. Jessica was professional and knowledgeable and an updated amount was agreed swiftly with the tenants.

June 4, 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

That is great news, we love Jessica, thank you for your review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look