Maughan Jones Reviews 568

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently impressed with the product's quality, often noting that the watches look and feel far more expensive than their actual price. Many highlight the excellent value for money, the superb build quality, and the appealing design, comparing them favorably to high-end brands. The delivery service is frequently praised for its speed and efficiency, with many receiving their orders quickly. However, some people were dissatisfied with the delivery service, experiencing delays or issues with tracking. A few customers also reported problems with the watches themselves, such as them stopping working after a short period or the automatic movement not functioning correctly. Additionally, some found the strap difficult to adjust or change, and a small number mentioned that customer service was unresponsive to their inquiries.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the watches for their aesthetic... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers are impressed by the build... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting quick delivery... See more

Price

Reviewers highlight positive aspects of price, often praising the excellent value and affordability of the... See more

Value for money

Reviewers express high satisfaction with the value for money, consistently highlighting the excellent quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing watch. Looks far more expensive than it is, choice of a very nicely made bracelet and a rubber/silicon strap colour matched to the face with all the necessary tools to swap and adjust straps.... See more

Company replied

Rated 5 out of 5 stars

I have just received my Brand new Monument Automatic in Blue sporting a reflective face that sparkles whatever the light. The seconds hands glide like a Rolex or a Tag perfectly magically... See more

Company replied

Rated 5 out of 5 stars

Amazing Company, top quality products & best in class regardless of price customer service - they are beyond excellent 👍🏻 In reality they are the wake up call the entire watch sector neede... See more

Company replied

Rated 5 out of 5 stars

I have owned Tutor, Tag and Brietling watches. The Maughan Jones watches are brilliant, feel and look great! I’m really glad I bought 4 different versions! I purchased on 29th Dec and arrived around 9... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Maughan Jones is an affordable luxury watch brand for your everyday essential style. Designed in London, worn worldwide. At Maughan Jones, we’re passionate about crafting high-quality watches that don’t come with a luxury price tag. Founded by Ben Maughan and Sam Jones, we believe everyone should have access to stylish, reliable timepieces that reflect the best in design and precision. Our commitment to excellence is at the heart of everything we do, from the materials we choose to the meticulous craftsmanship that goes into each watch. With Maughan Jones, you're getting more than just an affordable watch—you're getting a piece of refined elegance that stands the test of time.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

568 reviews

5-star
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1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

PayPal AND Apple Pay option withdrawn.

I attempted to purchase a watch using their PayPal option, but was told that there has been a long term “technical issue” preventing PayPal AND ApplePay purchases and will not be available in the near future. They could not provide any details as to when this would be available.
I believe these safe payment options are not actually available at all. This is very suspicious behaviour and possibly a scam.

January 27, 2026
Unprompted review
Maughan Jones logo

Reply from Maughan Jones

Hi Dave. We are aware of some issues with our paypal and applepay services at the moment. Customers can still purchase using debit/credit cards, clearpay or revolut. I am sorry that this is not suitable for you, but i can assure you that we do not intend to scam anyone. Any purchases made are sent out for next day delivery and are fully tracked. Card payments are covered by your bank and our watches come with a 2 year manufacturers warranty also. Our customer support team are available on support@maughanjones.com for any issues.

Rated 5 out of 5 stars

An angel without wings.

When I purchased my watch, I had some issue with its size as used to wearing big face watches , so I hesitantly sent it back coz the watch was immaculate but unfortunately a bit small for my arm. Anyway, when I got in touch with the customer support called Angela, she was very helpful and reassured me that it’s absolutely fine and she organised a refund after receiving the item back. It is not common to receive a very welcoming and friendly support from a customer service, most of them were as grumpy as an old lady🤭Angela , you are an angel and keep up the good work x

January 20, 2026
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Reply from Maughan Jones

Thank you so much for your kind words Herbert. That really means a lot to us. Such a shame that it was not a suitable size for you. 😍

Rated 5 out of 5 stars

Great watches excellent service…

Great watches excellent service regarding strap and extra links all round very happy thank you

January 19, 2026
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Reply from Maughan Jones

Thank you Mark. So glad you are now able to wear your watch with the extra links that were sent to you.

Rated 4 out of 5 stars

Lovely watch

Lovely watch, attractive, nicely made, fantastic value for money. One small criticism, the steel bracelet is a bit tight if you, (like me), have big wrists but it's still an absolute bargain and a great watch.

January 12, 2026
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Reply from Maughan Jones

Hi Peter. So pleased you are happy with your watch. If the steel bracelet is a bit tight, we can send you some additional links free of charge to ensure it fits correctly. Please email us how many you need, and we will arrange

Rated 5 out of 5 stars

The quality of watch suprised me for…

The quality of the watch suprised me for the price point.
Come with two straps which was appreciated and it was easy to swap them out.
Delivery was very quick. No issues at all.
I will buy again from them

January 9, 2026
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Reply from Maughan Jones

Thank you for your review Nathan. We look forward to your next order

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good communication!
Love my watches. I’m sure I’ll be ordering from you again, thank you! (:

January 16, 2026
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Reply from Maughan Jones

Thank you for your review Abbie. 😍

Rated 5 out of 5 stars

Just bought the Apex gold and was…

Just bought the Apex gold and was pleasantly surprised at how nice it is, the whole presentation with the tools in the expensive looking box is great. I needed an extra link and emailed customer support who got straight back to me and will be sending me a extra link. I intend to buy another when the other model I want comes back into stock....5 stars and I hope you continue to grow as a brand, I've had enough of watch companies wanting to charge me price of an exotic car for a watch, this looks great without that lunatic over hyped price tag.

January 23, 2026
Unprompted review
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Reply from Maughan Jones

So glad you are happy. Yes your extra links have been dispatched for you. If you have subscribed to our website, you will be the first to know when we restock, or have any new models launched

Rated 5 out of 5 stars

Watch is outstanding

Watch is outstanding. I have 2 x Maughan watches now. I have other high end expensive watches (I walked into this with limited expectations) and cannot believe the build quality, packaging, branding and accuracy of these watches... I thought these were dropshipped but not at all. It's impossible. They are even branded in the 'Rotor'.. I do not get the price v product. It doesn't make sense. Highly recommend and highly recommend you watch the videos from the founders on YouTube tube.

January 5, 2026
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Reply from Maughan Jones

Thank you so much for your lovely review. It means the world to us when a customer is as happy as you are. 😍

Rated 5 out of 5 stars

Maughan Jones

Wow . As I serious watch collector, I was surprised how good this companies watches are. The attention to detail is incredible. The materials,finishing and styling are impressive. With two straps you have a watch that is smart for an evening out or a watch that would attract attention in the boardroom. The presentation box is also of a high quality, with the tools also provided to make the changing of the straps quick and easy. I was impressed with the first watch I acquired, I immediately bought a different style. They more than hold their own in my collection. Will be keeping a close eye on this brand as it grows.

January 20, 2026
Unprompted review
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Reply from Maughan Jones

Brilliant. Thanks Paul. Yes do subscribe so you are first to receive any promotions or new styles added.

Rated 4 out of 5 stars

I bought a watch over the Christmas…

I bought a watch over the Christmas period wanting the black face and orange strap which the site said had in stock only to be told it wasn’t and was sent a replacement which didn’t work had to send it back. But to be honest worth the wait. Customer service was brilliant and the watch I’m wearing has had lots of comments on its looks.

January 5, 2026
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Reply from Maughan Jones

I am very happy that you love the alternative. We did have some issued over the christmas period with stock levels and courier issues but these have been resolved and looking forward to receiving more stock soon.

Rated 5 out of 5 stars

Beautiful looking watch.

Beautiful looking watch.. materials are fine, much better then some higher price watches.. I am actually loving it.. you get two bands, as good as two watches at one price.. not that difficult to change.. weekday and weekend watch in one.. stunning watch..

January 5, 2026
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Reply from Maughan Jones

Thank you so much for your review Suleyman. The extra strap really does change the entire look. Many other different colours also available if you ever wish to change it further.⌚

Rated 5 out of 5 stars

5 star product & service

I was looking for a stylish watch that would work just as well for everyday smart-casual wear as it would with a suit, and the Maughan Jones Luminex Black/Orange fit the brief perfectly. I’m glad I waited for it to come back into stock.

Ordering was straightforward, delivery was quick, and the quality exceeded expectations. The watch itself feels solid and well made, with the orange strap adding a modern edge, while the stainless-steel bracelet offers a more classic option. Both were presented nicely in a quality watch box.

With larger wrists over 8.5”, aftersales support can often be a frustration, but in this case it was excellent. Extra links for the stainless-steel bracelet were supplied promptly, and there was also helpful assistance in sourcing an additional orange strap from their wide range.

Overall, a great product backed by genuinely good service. Five stars.

January 2, 2026
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Reply from Maughan Jones

Thank you so much for your review Jon. So pleased you are happy with the watch and the service you have received 😍

Rated 5 out of 5 stars

My second watch now

My second watch now, great customer service and quality timepieces! Won’t find such quality for such a good price anywhere else.

January 5, 2026
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Reply from Maughan Jones

Thank you for your review Nathan, and thank you for your continued custom

Rated 2 out of 5 stars

Waste of money

Waste of money. I’m not buying it.

January 12, 2026
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Reply from Maughan Jones

Hi Muhammad. I am very sorry that you are not happy with your purchase. You have not made contact with us to discuss any issues with your order. Please let us know what you are unhappy about so we can have a chance to rectify it. At £87 for a stunning watch with extra strap and case, we believe that it is very good value for money.

Rated 4 out of 5 stars

This is a lot of watch for the price.

This is a lot of watch for the price.. bought half price. Looks great on the wrist and had a few compliments already.
The only issue is the next day delivery is not true .took 5 days to arrive and not the greatest of communication.

January 5, 2026
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Reply from Maughan Jones

Thank you for your review David. Unfortunately the delay was caused by the weekend. Parcels received after 3pm on a Friday will not be dispatched until the Monday. We are working at putting more information onto the website so that this is clearer.

Rated 5 out of 5 stars

Lovely timepiece for over more than…

Lovely timepiece for over more than half price excellent quality, will be checking out more of there stuff for sure. The only criticism was it took nearly a week to get to me but I was notified about the situation they had with there couriers but for the price I got it for I can't complain to much.

January 2, 2026
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Reply from Maughan Jones

Thank you for your review Yucel. The courier issues have now been rectified and i hope that this doesn't put you off of purchasing from us again

Rated 5 out of 5 stars

Maughan Jones watch

Amazing quality watches cheap prices fast delivery no delays what so ever recommend buying from them you can also regulate the watch length which I also like about their brand

January 16, 2026
Unprompted review
Maughan Jones logo

Reply from Maughan Jones

Thank you for your review Cyryl. Enjoy your new watch ⌚

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