Amazing watch. Looks far more expensive than it is, choice of a very nicely made bracelet and a rubber/silicon strap colour matched to the face with all the necessary tools to swap and adjust straps.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have just received my Brand new Monument Automatic in Blue sporting a reflective face that sparkles whatever the light. The seconds hands glide like a Rolex or a Tag perfectly magically... See more
Company replied
Amazing Company, top quality products & best in class regardless of price customer service - they are beyond excellent 👍🏻 In reality they are the wake up call the entire watch sector neede... See more
Company replied
I have owned Tutor, Tag and Brietling watches. The Maughan Jones watches are brilliant, feel and look great! I’m really glad I bought 4 different versions! I purchased on 29th Dec and arrived around 9... See more
Company replied
Company details
Written by the company
Maughan Jones is an affordable luxury watch brand for your everyday essential style. Designed in London, worn worldwide. At Maughan Jones, we’re passionate about crafting high-quality watches that don’t come with a luxury price tag. Founded by Ben Maughan and Sam Jones, we believe everyone should have access to stylish, reliable timepieces that reflect the best in design and precision. Our commitment to excellence is at the heart of everything we do, from the materials we choose to the meticulous craftsmanship that goes into each watch. With Maughan Jones, you're getting more than just an affordable watch—you're getting a piece of refined elegance that stands the test of time.
Contact info
38, 29 Stodman Street, NG24 1AW, Newark, United Kingdom
- support@maughanjones.com
- www.maughanjones.com
4.5
Excellent
568 reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent product stylish as well I now…
Excellent product stylish as well I now have 3 models all perfect, aqua, orange and rose
January 2, 2026
Reply from Maughan Jones
Fantastic. What a lovely collection. Thank you for your continued custom 😍
It's a fantastic company in every way
It's a fantastic company in every way; I see myself as completely integrated with this brand.
January 8, 2026
Reply from Maughan Jones
Many thanks for your lovely review ⌚
Maughan Jones watch
Watch arrived as described and for the money is absolutely amazing value it feels like a watch at around a £350 mark but was under £100 it's very good quality and I'm very pleased with it and would definitely recommend them, delivery was maybe a few days longer than I expected (didn't notice a delivery date if they did give me one) but I'm used to ordering stuff with amazon prime next day on the whole great watch and would buy from here again.
January 5, 2026
Reply from Maughan Jones
Thank you for your review Reece. The delivery issues have now been rectified with the couriers as usually orders do arrive next day.
Outstanding quality
Buying a watch from this company is one of the nicest experiences I have ever had. The quality is amazing and the after service is beyond good. The delivery the packaging it’s like buying a 15k watch. The quality is outstanding and unbelievable. Quite honestly if you want a beautiful watch please buy with confidence.
January 12, 2026
Unprompted review
Reply from Maughan Jones
Amazing review James. So pleased you are happy with your new watch. 😍
Well made,good time keeping two straps…
Well made,good time keeping two straps make it look as if you have 2 different watches.I look forward to buying more many thanks
January 5, 2026
Reply from Maughan Jones
Thank you for your review Lea 😍
The watch is amazing for the price
The watch is amazing for the price, what really impressed me was the delivery time and the packaging of my item...absolutely brilliant!!
January 6, 2026
Reply from Maughan Jones
Your review is very much appreciated. We are so pleased you are happy with your new purchase
Reply from Maughan Jones
Many thanks for your review Josiah ⌚
Fabulous watch and unreal quality
Fabulous watch and unreal quality
Looks 50 times the price
January 5, 2026
Reply from Maughan Jones
So pleased you are happy Steven. 😍
Great quality item
Good communication , lovely item great quality . Definitely recommend them ++
January 5, 2026
Reply from Maughan Jones
Many thanks for your review Sara. Greatly appreciated 😍
Reply from Maughan Jones
Thank you for your review Habeeb and hope you are enjoying your new watch
Great Watch and great customer service
I ordered my watch and it arrived quickly and I was surprised how good a quality and how great it looked, the strap I ordered was not available, so a selection was sent.
Great watch for the money and great customer service.
Will be buying again.
January 5, 2026
Reply from Maughan Jones
Many thanks for your lovely review Ian. Glad we managed to accommodate your strap choice in the end.
Fantastic watches
Easy to find what I wanted great quality watch and fantastic price. Carry on with the great collections
January 5, 2026
Reply from Maughan Jones
Thank you for your review Stephen. Don't forget to check out our new collections which are stunning
good quality + slow delivery
The watch itself is good quality and looks great. However, the delivery was much slower than advertised, and emails were ignored when I tried to get updates. Next-day delivery was promised but not provided. Overall, good product, disappointing service.
January 2, 2026
Reply from Maughan Jones
Hi David. i am very sorry that you feel let down by our service. We were closed over Christmas which should have been better advertised. We then experienced courier issues which have now been resolved. I am very happy that you love your new watch and hope that any negativities won't dissuade you in purchasing from us in the future
Shocking customer service
I ordered a watch for New year's eve
With next day delivery, I waited kn the whole next day , no watch. No tracking and customer service closed in-between Christmas and new year , I emailed them and I just received a response that they were closed untill Monday 5th Jan .
The watch eventually was delivered 2 weeks late .
When I have complained and pointed out that there should be a notification that delivery at this time wont be next day but in the new year , also that I find it odd that a retail company closes at the busiest time of year when they have a sale on .
Ive received no compensation what so ever.
January 2, 2026
Reply from Maughan Jones
Hi Michelle. I hope that you are now happy with your watch and the service that you have been provided. I understand how frustrating it was to have the delays but glad that we managed to reach a solution.
I would have given 5 stars
I would have given 5 stars, had they not been let down by appalling courier service.
I was told on 3 separate occasions that my orders were out for delivery only to told they had been delayed.
But after speaking to customer service i believe this was was down to UPS and not MJ.
January 2, 2026
Reply from Maughan Jones
Thank you for your review Alan. Yes it was down to a courier issue with your order but so glad you received them in time. Usually orders are delivered next working day but delays have happened on this occasion. we have resolved issues now and looking at other options for the future
parcel stolen from outside door where ups dumped it
sadly UPS dumped parcel near front door (even thou have secure places to leave parcels and notice on door stating use parcel box) they took photo of item near door - it wasn't there when i got home from work a few hours later > i accept that this has nothing to do with seller but its annoying ass was a gift for someone else - PayPal refunded me quickly > i had purchased some watches before with no issues as i was home when they came / how leaving a parcel next to front door is safe my mind boggles
January 6, 2026
Reply from Maughan Jones
Hi Brett. I am very sorry that this has happened to you. i have checked and cannot find any email from you stating this and so i haven't been able to sort anything out. I can certainly relay this information to our couriers and so a claim can be made and a replacement sent out to you. The way it has been delivered is not acceptable and so we would like to get this rectified
A few planning and logistical issues…
A few planning and logistical issues with Christmas sale that I hope shall not be repeated.
Product is beautifully packaged and looks great. I cannot give a long term performance review.
After reply. Thank you for taking the tie to respond. I hope the issues of the sale both in-house and with couriers will help for better planning and a good learning experience for a new company/brand.
Both my partner and I have chosen to purchase from you again.
January 2, 2026
Reply from Maughan Jones
Hi Philip. i am very sorry about the experience that you have received. Usually this is a very smooth, quick and easy process but we were overloaded from the sale, closed and had courier issues. All now have been resolved and we look forward to 100% satisfaction in 2026
Luminex sunset yellow
Took a chance in a nice looking watch, at a reduced price and what was delivered was to me an absolutely excellent purchase. Delivery, considering the time of year was great and the watch itself could easily have cost a great deal more. Supplied with two straps and tools to adjust/ switch. An automatic watch with date window for this price is a steal
January 2, 2026
Reply from Maughan Jones
Thank you so much for your review and understanding regarding the delayed delivery.😍
Reply from Maughan Jones
Hi Lee. I am very sorry that your order was delivered later than expected. We were closed over the Christmas period and i understand that this wasn't communicated clearly enough. On top of this, we have had some courier issues which have delayed things further. We are now back on track and things should run more smoothly going forward
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.