I ordered this for my husband who has had a bum bag from Maxwell-Scott for many years. Fabulous quality with enough space to hold all his cards (mainly heritage organisations). Item not in stock... See more
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Review summary
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Absolutely beautiful product - and amazing customer service. I honestly couldn’t recommend Maxwell-Scott highly enough. I have bought quite a few items from them now and I have never been anything but... See more
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Beautifully crafted luggage labels. Had to wait for them to come from Italy which was frustrating as the website stated “in stock” but they arrived in time for Christmas and it was worth the wait. Hav... See more
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Beautifully made laptop bag, I am so pleased! Brought this for my husband’s 50th birthday…. He was very pleased. Great customer service. I have also previously purchased the doctor’s bag a few... See more
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Company details
About Maxwell-Scott
Written by the company
Maxwell-Scott fuses British design with the finest Italian craftsmanship. Luxury range of luggage & travel bags, holdalls, leather briefcases, shoulder bags and ladies handbags, classic handbags, luxury briefcase, womens leather shoulder bags, leather wash bag and leather gifts for men in brown, tan and black. All our luxury Italian leather goods come with a full guarantee.
HANDMADE IN ITALY
ABOUT MAXWELL–SCOTT
Our family-run business was founded by English entrepreneur William Scott Forshaw in 2002, championing the values of superior quality, timeless style and durability. Renowned for creating forever leather bags and accessories to be passed down through generations, we continue to be inspired by the iconic shapes, effortless style and extraordinary precision that is synonymous with fine British design.
We’re a luxury brand that genuinely cares (you’ll find no greenwashing here). We sustainably source only the finest, most durable full grain leather, and trust expert leather artisans to handcraft our premium leather bags and accessories at a highly-regarded atelier in Italy — we always have, and we always will.
WHAT SETS US APART
We believe in fine quality, genuine leather goods that are made to last, which is why we offer a unique 25-year warranty and friendly, hassle-free customer service for your peace of mind. You can trust us to ensure that your luxury Italian leather bag or accessory will be handcrafted, quality checked, wrapped and delivered to you with pride and care. Our love for leathercraft begins with the journey of our products, and ends with our satisfied customers — we’re here to assist you with your purchase, every step of the way.
Contact info
Unit 9 Hassacarr Close,, YO19 5SN, York, United Kingdom
- 0870 242 4684
- info@maxwellscottbags.com
- www.maxwellscottbags.com
4.6
Excellent
904 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Maxwell-Scott
We thank you for taking time to leave us a review, Jill. We appreciate you coming back every year to refill your diary! Charlotte Forshaw - Customer Services Mgr
Great customer service!
November 21, 2024
Reply from Maxwell-Scott
Thank you for the 5 stars! It is great to hear that you were impressed with our customer service. As a family run business, this is something we pride ourselves on. We hope to assist you again in the future. Charlotte Forshaw - Customer Services Mgr
Fantastic Company
I’ve been a customer for over a decade having bought numerous products from them and they never fail to surpass expectation in quality and customer service. Their 25 year guarantee is an added bonus; only had to use it once and they were fast and efficient in fixing the stitching.
December 4, 2024
Unprompted review
Reply from Maxwell-Scott
Thank you so much for leaving a review! We really appreciate you continuing to choose Maxwell-Scott and are happy with our quality and customer service. Charlotte Forshaw - Customer Services Mgr
The quality of the leather and the…
The quality of the leather and the workmanship are excellent. To my delight the actual key hooks are very sturdy as this has proven to be a problem area in the past.
The product is beautiful.
November 12, 2024
Unprompted review
Reply from Maxwell-Scott
We thank you for your review, Lewis. It is great to hear you are impressed with the hooks, as well as the leather and workmanship. We look forward to assisting you again in the future. Charlotte Forshaw - Customer Services Mgr
Quick and effective delivery.
November 11, 2024
Reply from Maxwell-Scott
We thank you for leaving a review, Annette. It is great to hear you were happy with the delivery of your order. Charlotte Forshaw - Customer Services Mgr
Amazing product so far
Amazing product so far. One note of feedback, the clip that attaches the shoulder strap keeps catching on the side of the bag and is going to slowly destroy the edge of the bag. You can correct the problem by taking the extra care while putting the strap over your shoulder, however an upgraded clip with a lock feature would be the right long term solution. Thank you! Would love to know if my feedback was received.
October 28, 2024
Reply from Maxwell-Scott
Thank you for your review, Jordan. We really appreciate all kinds of feedback, as it helps us improve and grow as a business. On this occasion, we would suggest making sure the clips are facing outwards when attaching the strap to the bag, this way, you should not have an issue with them catching on the bag. If you are not sure, please contact our customer services team and we will be able to assist further. Charlotte Forshaw - Customer Services Mgr
The service is second to none
The service is second to none. Kind and helpful and very efficient. A pleasure to deal with
November 5, 2024
Reply from Maxwell-Scott
Thank you for your review, Linda. We are very pleased to hear you were happy with our customer service, and look forward to assisting you again in the future. Charlotte Forshaw - Customer Services Mgr
Reply from Maxwell-Scott
It is great to hear you found our website easy to use, and were happy with the information you received regarding the delivery of your item. Thank you for taking the time to leave us a review! Charlotte Forshaw - Customer Services Mgr
A beautifully crafted high quality…
A beautifully crafted high quality product.
Communication was clear and personalised.
October 22, 2024
Reply from Maxwell-Scott
Thank you for your 5 star review, Nigel. It is great to hear you like the quality of the product and were happy with our communication. Charlotte Forshaw - Customer Services Mgr
Went extra mile to deliver small item…
Went extra mile to deliver small item on time and to help me change the order before it delivered
October 22, 2024
Reply from Maxwell-Scott
We are pleased to hear you were happy with the customer service you received. As a small family run business, the customer service we provide is one of our priorities, so it is great to hear this is reflected well in your experience. Charlotte Forshaw - Customer Services Mgr
Excellent quality item and service.
Good communication throughout. Beautiful quality and appearance, free gift wrap and personalising was a bonus and made this birthday gift perfect.
October 22, 2024
Reply from Maxwell-Scott
We thank you for taking the time to leave such a positive review. It is great to hear you were happy with the item and communication, and also appreciated our gift wrap and personalisation offer. Charlotte Forshaw - Customer Services Mgr
A beautiful, Italian crafted, wallet…
Really helpful people at the company helping to arrange delivery.
Plus, a beautifully crafted, Italian, wallet. My brother loved his birthday present!!
October 15, 2024
Reply from Maxwell-Scott
Thank you for your review, Mark. We are glad your brother loved his birthday present. We look forward to assisting you again in the future. Charlotte Forshaw - Customer Services Mgr
Beautifully made
Beautifully made! Love the quality and design! I am so please with the purchase! Hihhly recomended! Reliable, responsible and excellent!
October 16, 2024
Reply from Maxwell-Scott
We appreciate you taking the time to leave a 5 star review! It is great to hear you are impressed with the quality and design of bag. Charlotte Forshaw - Customer Services Mgr
Reply from Maxwell-Scott
Thank you for your review, Bobby. We are happy to hear you are happy with the products and our customer service! Charlotte Forshaw - Customer Services Mgr
Fast efficient service
October 14, 2024
Reply from Maxwell-Scott
We are glad you were happy with our service. Thank you for your review! Charlotte Forshaw - Customer Services Mgr
Love my Centolla…
I absolutely love my Centolla in Chestnut Tan. The leather and craftsmanship are of the highest quality. And the company, Maxwell-Scott are a delight to deal with. There was a minor delay in delivery, which was not remotely a problem, but Sam was quick to reassure of the revised delivery date. All in all, delighted with my purchase.
October 7, 2024
Reply from Maxwell-Scott
We are pleased to hear you love your new Centolla! We thank you for taking the time to leave a review and such kind words about our company. As a family run business, these reviews are very much appreciated. Charlotte Forshaw - Customer Services Mgr
Luxury leather suitcase
Beautifully made leather product and good communication regarding the progress of the order. Worth the wait. I will shop with them again
Thank you
October 7, 2024
Reply from Maxwell-Scott
Thank you for the great review! It is great to hear you are happy with the quality of the product and our communication. We look forward to assisting you again in the future. Charlotte Forshaw - Customer Services Mgr
Reply from Maxwell-Scott
We thank you for your 5 star review, Jan. We are pleased you find the product beautiful and we happy with the delivery time. Charlotte Forshaw - Customer Services Mgr
Smooth luxurious hide.
Marvellous quality leather and stitching. Wonderful smell from the tanning.
October 4, 2024
Reply from Maxwell-Scott
Thank you for taking the time to leave a review, Richard. We are very glad to hear you are impressed with the item and also the smell of the leather! Charlotte Forshaw - Customer Services Mgr
Quality all the way
September 30, 2024
Reply from Maxwell-Scott
We are happy to hear that you like the quality of the item you received. We really appreciate you taking the time to leave a positive review, and hope to assist you again in the future. Charlotte Forshaw - Customer Services Mgr
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