mayors.com Reviews 1,513

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 346 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting how items like watches exceed expectations in person. The delivery service is frequently commended for its speed and efficiency, with many people receiving their orders quickly and in excellent condition. The staff is also a significant point of satisfaction, with consumers appreciating their helpfulness, professionalism, and personalized approach, making the purchasing experience smooth and enjoyable. However, some customers also noted issues with delivery, including delayed packages or items not being left as expected. A few other people also felt that the in-store pickup experience lacked the attentive service they had received previously, and some were dissatisfied with the condition of products upon arrival, mentioning fingerprints or skewed logos.

What people talk about most

Product

Consumers generally express satisfaction with the products received. Many reviewers highlight that items are... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the professionalism, knowledge, and... See more

Service

Users describe positive interactions with service. Customers consistently praise the exceptional service,... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe their interactions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I originally purchased the black HydroConquest 42mm but ended up exchanging it for the blue, and I'm glad I did. The blue dial looks incredible in person; way better than it does online. The whole exc... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with Rosalinda at Mayors. She was knowledgeable, honest, and easy to work with throughout the process. I saw the Tudor Black Bay GMT with the red and blue bezel, knew... See more

Company replied

Rated 5 out of 5 stars

Philip at Avalon was super helpful in guiding me through purchasing a watch as an anniversary present for my wife. The experience was quick, and he was able to ship the watch overnight—I wouldn’t ha... See more

Company replied

Rated 5 out of 5 stars

Everyone made me feel welcome upon arriving. I want to point out that the security personnel are great; they welcomed me asked how I was doing verses most security this time of year. Tracie (I may b... See more

Company replied


Company details

  1. Jewelry Store
  2. Watch Store

About mayors.com

Written by the company

LUXURY JEWELRY LUXURY WATCHES ENGAGEMENT RINGS WEDDING RINGS In 1910, Mayors opened its first doors to connoisseurs of fine jewelry and elegant timepieces. Offering an unparalleled selection with first-class service, the humble jeweler quickly became renowned as the destination for quality and craftsmanship. But more than a standard, it became a tradition of excellence. Today, Mayors has 14 stores across Florida and Georgia showcasing iconic brands from around the world. Preserving the intimacy of a family-owned boutique, your house of brands is committed to provide uncompromising luxury.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Packaging is perfect with the item…

Packaging is perfect with the item packed in the brands packaging. I loved that because Reeds don’t use the brands packaging it’s packed in Reeds packaging at least in my experience

March 6, 2026
mayors.com logo

Reply from mayors.com

Dear Tonya,

Thank you for giving us a 5-star review!

We appreciate you taking the time to share your experience with us regarding our brands packaging and showing your appreciation.

We look forward to servicing you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

Fast in store pick up and top and…

Fast in store pick up and top and service regarding my Tissot PRX Titanium. Will be back soon for a longines as well 😁

March 4, 2026
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Reply from mayors.com

Dear Cole Ray,

Thank you for sharing your experience with us. We’re glad to hear your in store pickup was quick and that you enjoyed the service surrounding your Tissot PRX Titanium, a fantastic choice with a great presence on the wrist.

We appreciate your trust and look forward to welcoming you back when you’re ready for your Longines.

Kindly,
Mayors

Rated 5 out of 5 stars

amazing watch

amazing watch

February 26, 2026
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Reply from mayors.com

Dear Miguel,

Thank you for sharing your excitement with us. We’re thrilled to hear how much you’re enjoying your new watch and appreciate you taking a moment to let us know.

Kindly,
Mayors

Rated 5 out of 5 stars
mayors.com logo

Reply from mayors.com

Dear Edward,

Thank you for sharing your experience with us. We’re glad to hear you received great service, and we truly appreciate you taking a moment to let us know. We hope to have the pleasure of welcoming you back again soon.

Kindly,
Mayors

Rated 5 out of 5 stars

Had great experience with this company

Had great experience with this company,
Anthony was very helpful, would buy again!

March 3, 2026
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Reply from mayors.com

Dear Alekasndr,

Thank you for sharing your experience with us. We’re delighted to hear that Anthony made such a helpful impression throughout your purchase. Your feedback means a great deal, and we look forward to assisting you again in the future.

Kindly,
Mayors

Rated 2 out of 5 stars

You promised next day delivery but not…

You promised next day delivery but not true. I am still waiting

March 3, 2026
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Reply from mayors.com

Dear Lilibet Dominguez,

Thank you for bringing this to our attention. After reviewing your order, we can confirm that the package is experiencing a delay due to factors outside of our control. We are actively following up with FedEx to ensure it arrives as quickly as possible.

We understand how important timely delivery is, and we take great care in getting orders out promptly. As soon as we receive an update, we will reach out to you right away.

We truly appreciate your patience and understanding.

Kind regards,
Mayors

Rated 5 out of 5 stars

quick shipping and seeing customer…

quick shipping and seeing customer service

February 26, 2026
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Reply from mayors.com

Dear Joel Carlos,

We are happy to hear that you are satisfied with the shipping and service! Also hoping you're enjoying your piece!

Kind Regards,
Mayors

Rated 5 out of 5 stars

Very good experience

Very good experience! Would buy again, thanks for having the teeny tiny in stock :)

February 24, 2026
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Reply from mayors.com

Dear Emilio,

We’re so glad you had a great experience, and even happier we had the perfect piece in stock for you. Thank you for the wonderful review!

Kindly,
Mayors

Rated 1 out of 5 stars

I made this purchase with the…

I made this purchase with the consultation of a sales representative on the phone. She assured me the delivery could be made the day before an important event. (Birthday)
Not only did the package not come, I received an email that following day, explaining that the package was never even sent from the store.
I requested an immediate RMA and was granted one the same day.
While, this might be a one off event, it was enough for me to take my business elsewhere.

February 27, 2026
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Reply from mayors.com

Dear Marco T,

We appreciate you taking the time to share your accounts with us. We deeply regret the disappointment and inconvenience this caused, especially given that your order was meant to arrive in time for a meaningful celebration.

Providing accurate information and meeting important deadlines are commitments we take seriously. Please accept our sincere apologies for this oversight.

We hope to have the opportunity in the future to demonstrate the level of care, reliability, and service we strive to deliver.

Kind Regards,
Mayors

Rated 5 out of 5 stars

Fast and easy

Fast and easy! Extremely happy!
Just lives Mayors Jewelers!

February 23, 2026
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Reply from mayors.com

Dear Terri Bullard,

Thank you for sharing your experience with us! We are happy to hear your order was delivered fast and easy.

We appreciate your trust in us and look forward to assisting you soon!

Kind regards.
Mayors

Rated 1 out of 5 stars

I never received the watch

I never received the watch
A complete waste of money and time
TERRIBLE!!!

February 19, 2026
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Reply from mayors.com

Dear Stefan Michael,

Thank you for sharing your concerns with us. Our team works diligently to ship orders as quickly and securely as possible, and we understand that the signature requirement can sometimes be inconvenient. We know how important timely delivery is, and once we receive your order back, we’ll reach out with the next steps.

We truly hope to have the opportunity to assist you again in the future and to provide the level of service we strive to provide.

Kind regards,
Mayors

Rated 5 out of 5 stars
mayors.com logo

Reply from mayors.com

Dear Jaci Birdsong,

Thank you for providing us with a 5-star review!

We appreciate you taking the time to share your feedback regarding our services.

We look forward to servicing you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

My second purchase from this company…

My second purchase from this company fast shipping and satisfied with the order. Make less a hassle

February 22, 2026
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Reply from mayors.com

Dear Karl,

Thank you for giving us a 5-star review!

We are elated to hear that you've appreciated our seamless services. Thank you for your patronage and we look forward to assist you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

Easy process

Easy process , make Watch buying pleasant !!!

February 18, 2026
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Reply from mayors.com

Dear Tim W,

Thank you for sharing your feedback! We’re glad to hear the process was easy and made your watch‑buying experience enjoyable.

We appreciate you choosing us and look forward to helping again in the future!

Kindly,
Mayors

Rated 5 out of 5 stars

The selections and service amazing as…

The selections and service amazing as always!

February 20, 2026
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Reply from mayors.com

Dear Patricia Loiz,

Thank you so much for sharing your experience with us. We’re thrilled to hear that our selection and service continue to impress.

We look forward to assisting you again soon!

Kind regards,
Mayors

Rated 5 out of 5 stars

Very professional

Very professional
Excellent customer service

February 16, 2026
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Reply from mayors.com

Dear Christian Garcia,

Thank you for your kind words! We’re delighted to hear that you found our service professional and our client care excellent.

Your feedback means a lot, and we look forward to serving you again!

Kind regards,
Mayors

Rated 5 out of 5 stars

I bought my Tudor from Mayors at Avalon…

I bought my Tudor from Mayors at Avalon and they were professional and friendly.

February 10, 2026
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Reply from mayors.com

Dear Andrew Waits,

Thank you for sharing your experience! We’re glad to hear that our team took great care of you. Professional and friendly service makes all the difference when purchasing a timepiece, and it’s wonderful to know they delivered.

We appreciate your recommendation and look forward to assisting you soon!

Kind regards,
Mayors

Rated 5 out of 5 stars

Excellent package protection

Excellent package protection, beautiful custom shipping box

February 18, 2026
mayors.com logo

Reply from mayors.com

Dear Brian,

Thank you so much for the wonderful feedback! We’re thrilled to hear that the package protection and shipping box made a great impression. We put a lot of care into both, and it means a lot to know it showed.

We appreciate you choosing us and hope you enjoy your order!

Kind regards,
Mayors

Rated 5 out of 5 stars

Great service

Great service. Very good in store experience. John was FANtastic!!!!

February 13, 2026
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Reply from mayors.com

Dear Charlie,

Thank you for sharing your experience with us! We are happy to hear that John provided a fantastic experience.

We appreciate your recommendation and look forward to welcoming you back soon!

Kind regards,
Mayors

Rated 5 out of 5 stars

This is a great experience form ease of…

This is a great experience form ease of ordering to how quick they process as well as the beautiful packaging used for delivery. Really made this purchase feel extra special.

February 17, 2026
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Reply from mayors.com

Dear Blake Jackson,

Thank you for sharing your experience with us! We are happy that you liked our packaging and that your order arrived in a timely matter.

We appreciate your recommendation and look forward to assisting you again soon!

Kind regards,
Mayors

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