Mail Boxes Leeds were outstanding in every way. Mumtaz always replied promptly and helpfully to enquiries, and the packing department did a remarkably good job. The entire experience was excellent... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I live in Sweden and wanted to ship 2 family portraits (oil paintings) from London to my Swedish address. I was recomended MBE in Shepherds Market, Mayfair. I must thank Elvira and her team for the... See more
Company replied
Exceptional service- collected my parcel, ahead of schedule , and got it to me almost a full week ahead of time. Very easy, and "human" to deal with, and albeit they didnt guarantee an early delivery,... See more
Company replied
Very good responsive booking service with a personal touch. Fair price quoted and auction item (picture) received in great condition and very well packaged. Pick up from the auction house, packagi... See more
Company replied
Company details
- Business to Business Service
- Courier Service
- Digital Printing Service
- Mailbox Rental Service
- Online Auction Service
- Shipping and Mailing Service
Written by the company
At Mail Boxes Etc. UK & Ireland, we specialise in a range of services designed to meet all your shipping, printing, and postal needs. Whether you're looking for worldwide parcel delivery, high-quality printing, or secure mailbox rental, our team of friendly local experts is here to assist you every step of the way. Our courier services ensure your urgent documents, precious items, or business packages are delivered safely and efficiently, with professional packing, reliable tracking, and help with all necessary paperwork. In addition to our shipping expertise, we offer a wide array of printing services, from impactful business cards and brochures to large-format prints, bringing your projects to vibrant life. For those seeking a secure postal solution, our mailbox rental service provides peace of mind, ensuring your mail is safe and accessible. At Mail Boxes Etc. UK & Ireland, you're more than just a customer – you're part of our community. Let us simplify and enhance these essential services for you and your business. Trust the experts at MBE for all your parcel delivery, printing, and postal needs.
Contact info
Unit 1, Petre Court, Petre Road, BB5 5HY, Clayton-le-Moors, Accrington, United Kingdom
- 02035350250
- marketing@mbe.uk
- www.mbe.co.uk
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient and quick!
January 19, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Thanks for the 5-star review! We are happy to hear that your experience was efficient and quick.
We look forward to seeing you again soon at our London City shop!
Cheers, The Team at Mail Boxes Etc.
Reply from Mail Boxes Etc. UK & Ireland
Thanks for the 5-star review! We are so glad to hear that everything was quick and easy for you.
We look forward to seeing you again soon!
Cheers, The Team at Mail Boxes Etc.
Very Poor Customer Service
I sent a small box to my daughter in Washington DC (USA) that contained 4 boxes granola and some tee shirts to give to family members. At the counter, the box was opened to make sure the contents were as described. They checked to see if there would be any no customs restrictions and was advised it could be sent. The box cost £87 with FedEx and it was expected to be delivered at the end of November 2025. It never cleared customs and was returned to the UK 2 weeks ago. It sat around in MailBox Etc for a week and I was not contacted. I only found out when I went there to inquire about the long delay in the delivery. My complaint is that the manager should have contacted me and told me the package was returned. There is no excuse for poor customer service and I received no compensation after paying £87 for a service that was not fulfilled.
January 13, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Hi Michael, we are sorry to hear about the frustration regarding your shipment to the USA. Unfortunately, the parcel was returned by US Customs due to specific FDA requirements for the contents, which is a process outside of our direct control. While we are unable to offer a refund for the initial shipping costs, we have waived the additional return-to-sender charges as a gesture of goodwill. We appreciate your feedback and regret that this shipment couldn't be completed as planned.
Best regards,
MBE Team
Amazing customer service
Bobby and Wendy couldn't have been more friendly and helpful. High recommend!
January 15, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Thanks for the 5-star review! We are so glad to hear that Bobby and Wendy provided such friendly and helpful service. I will be sure to pass your high recommendation along to them at our London City shop!
Cheers, The Team at Mail Boxes Etc.
Reply from Mail Boxes Etc. UK & Ireland
Thanks for the 5-star review! We are so happy to hear you had an amazing experience with us.
We look forward to seeing you again at our Aldgate shop!
Cheers, The Team at Mail Boxes Etc.
Excellent service sending documents by…
Excellent service sending documents by FedEx
January 13, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Thanks for the 5-star review! We are so glad you had an excellent experience sending your documents via FedEx.
We look forward to seeing you again at our Putney shop!
Cheers, The Team at Mail Boxes Etc.
Best team in the business
Ling, Sohrab & Selina are the best customer service I have ever deal with. Efficient, fast and super friendly. They explain al the options for sendign and when something goes wrong (not often!) they take ownership and help solving the issues with no drama and as quickly as possible.
January 13, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Thanks for the 5-star review! We are so happy to hear that Ling, Sohrab, and Selina provided such amazing service. It is great to know they made the shipping process easy for you and handled everything with such a helpful attitude. I will be sure to pass your kind words along to the team at our Hatton Garden shop!
Cheers, The Team at Mail Boxes Etc.
Reply from Mail Boxes Etc. UK & Ireland
Thanks for the 5-star review! We are so glad to hear that you found our team helpful and easy to work with. It is great to know you had a positive experience at our Angel Islington shop!
Cheers, The Team at Mail Boxes Etc.
Ling & sohrab are very friendly and…
Ling & sohrab are very friendly and helpful
January 12, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Thank you so much for the kind words! We are delighted to hear that Ling and Sohrab were so friendly and helpful during your visit. We will be sure to pass your praise along to them—they will be thrilled to know they made such a positive impression!
Great service
I sent a parcel at Mail Boxes Etc. Hitchin and the service was excellent. The lady who helped me was really kind, patient, and made the whole process very easy. Thank you so much, I really appreciated the help. Highly recommended.
January 6, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Thank you so much for the wonderful feedback! We are delighted to hear that you had an excellent experience at our Hitchin branch.
It is heartening to know that the lady who assisted you was kind, patient, and made the whole process easy. We truly value providing that level of support to our customers, and we are so glad you felt well-taken care of. Thank you for the high recommendation!
Ling was exceptional and very kind
Ling was exceptional and very kind. Extremely helpful with shipping
January 6, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Thank you so much for the wonderful feedback! We are delighted to hear that Ling was exceptional and very kind during your visit.
It is great to know she was extremely helpful with your shipping needs. We take great pride in making the shipping process as smooth as possible, and we will be sure to share your kind words with Ling—she will be thrilled to be recognized!
Wow 2026, 3 years of service excellence!
Wow 2026, this is my 3rd year of amazing service and help from the MBE Wilmslow branch.
I really can’t describe just how awesome they are and I know I would not be able to purchase all the things I buy from the UK and get them safely to Australia with out their continued help.
Thank You x 100
January 5, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
What an incredible milestone! Thank you so much for this glowing review.
We are absolutely honored to have provided you with three years of amazing service at the MBE Wilmslow branch. Knowing that our continued help allows you to shop with confidence in the UK and get your items safely to Australia is exactly why we do what we do!
We will be sure to share your "Thank You x 100" with the Wilmslow team—they will be so touched to know they are "awesome" in your eyes. Here’s to many more years of successful shipping!
Excellent work for a community council
Merchiston Districts Community Council has used Mailboxes in Morningside Edinburgh for printing leaflets, postcards, laminated posters and fliers for various projects over the past 3 years. All the work has been done promptly, professionally and with care for the final product.
December 16, 2025
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Thank you so much for this wonderful review! We are honored to have supported the Merchiston Districts Community Council over the past three years.
It is fantastic to hear that our Morningside, Edinburgh branch has consistently delivered your leaflets, postcards, laminated posters, and fliers promptly and professionally. We take great pride in the care for the final product, and knowing that we've played a small part in your community projects is incredibly rewarding.
We look forward to continuing our partnership with the council!
Excellent service
Excellent service, responded quickly and arranged for an urgent Christmas gift to be collected and despatched to me in time for Christmas. Cannot thank them enough.
December 20, 2025
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Thank you so much for this lovely review! We are delighted to hear that we could help make your holiday season a success.
It is wonderful to know that our team responded quickly and was able to arrange for that urgent Christmas gift to be collected and delivered to you right on time. We know how stressful last-minute holiday shipping can be, so we are thrilled we could provide you with such excellent service.
Excellent service
Excellent service, really quick turnaround professional packing for antique china, highly recommended !
December 29, 2025
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Thank you so much for the five-star review! We are delighted to hear that you experienced excellent service and a really quick turnaround.
We know how delicate antique china can be, so we are thrilled that you found our professional packing up to the task. Thank you for the high recommendation—we truly appreciate your trust in us with your fragile items!
Great customer service
Great customer service. Sohrab and ling were really nice towards us .👌
December 24, 2025
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Thank you so much for the kind feedback! We are delighted to hear that you received great customer service during your visit.
It is wonderful to know that Sohrab and Ling were so nice to you—we take great pride in our team's friendly approach, and we will be sure to pass your praise along to them! 👌
Reply from Mail Boxes Etc. UK & Ireland
Short and sweet! Thank you so much for the 5-star review. We truly appreciate your support and are glad you had such a positive experience with us.
Hostile Service & Bizarre Business Practices
I sent my assistant to the branch in Dublin 1 (James Joyce Street) today to ship a package overseas. We paid over 100 euros for the service, but the experience was appalling.
The staff member, identified as 'Esther', refused to let us take a photo of our own parcel for insurance records before handing it over. She also refused to provide a tracking number or any proof of shipment at the time of payment, claiming she was 'too busy'.
When we politely questioned this (as we cannot hand over goods without proof), she became incredibly aggressive, refused to listen, and started shouting "Go out!" and "I give the money back!" in front of other customers. We were forced to take a refund and leave.
This franchise is unprofessional and unstable. If you need a secure courier service, do not go here go directly to an official DHL or or other courier depot where they actually follow procedure.
December 22, 2025
Unprompted review
10/10 Experience
Friendly, helpful and knowledgeable staff with printing, deliveries and basically anything they can help wirb
December 20, 2025
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Thank you so much for the 10/10 review! We are thrilled to hear that you had such a perfect experience with us.
MBE Leeds: Excellent service at reasonable price
MBE Leeds collected and shipped an auction lot for me. It was probably the best such experience I have had, as they were very fast at collecting the lot and shipping it promptly, with professional packing. They communicated in a friendly manner and kept me up-to-date on the process. I am very pleased, and would certainly use them again in the future.
December 12, 2025
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Thank you so much for this wonderful feedback! We are delighted to hear that your experience with MBE Leeds was perhaps the best auction collection and shipping experience you've had.
It is fantastic to know that our team provided excellent service at a reasonable price, particularly by being very fast with the collection and ensuring professional packing for a prompt shipment. We are also glad that our friendly communication kept you feeling informed throughout the entire process.
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