Mbna Reviews 1,785

I took out the insurance yesterday. Then received a confirmation and policy number. As advised in the email I went online to register. Go through the system until at the end advised when asked to call a number which asks if credit card or savings. At no time on the system is the fact that household insurance cannot be managed online. I had to call a claims number to access the information. I have just looked at the reviews and am going to cancel the policy. I didn't check reviews thinking that a Lloyds company wouldn't have such problems!

I tried to talk to some one about my renewal home insurance what a waste of time they are no help what so ever .kept sending me here there and every we’re even links to use again waste of time it kept sending me back to chat .so I am now hunting for a new insurance company.its not a good insurance company to be with no help at all from them

Hotel transaction need a holding in case of damages to hotel room.
Hotel did there deal and cancelled but.
MBNA won't rush the transaction fee off. Apparently it'll add onto your app balance and freak you out you owe this holding fee transaction for weeks.

The MNBA system doesn't allow me to pay for house insurance annually. Annual or monthly options are offered but when I click annual it wouldn't move to payment unless I filled in the direct debit details. Monthly is more expensive so I will be using another provider. Waste of my time.

Just awful. I’ve had non stop issues with MBNA from day one. The customer service is terrible.

The nail in the coffin was losing £110 deposit to a car hire company. MBNA initially refunded my money, then decided they didn’t legally need to protect me in this instance, and took it back. Now with the ombudsman.

Awful, cannot get hold of them. Total waste of money... worth paying a bit more per month for a more reputable company

Probably the worst customer service I've seen in years. I'm about to clear the balance on this card and close my account, I can't tell you how annoyed I am by them simply ignoring your ongoing chat, really not good enough. God forbid you're the victim of fraud here, you won't be getting any help. I've just spent 24 hours trying to close my account, which is impossible to do. They tell you to contact their crappy chat service, which is either AI or a person with half a funtioning brain. It's part of 'Lloyd's", so I'll be closing my Lloyd's account shortly also.

My account was stopped as there had been an illegal finger print. As I am the only person to use it from home as I am house bound I wasn’t worried just aggravated that this had to be correct.
I received a letter with a one time Password and instructions and had several attempts but it did not have any relevance to the situation.
Rang agent One who asked me to open my App which could not be done as no finger password. Already established. I told the agent he would need patience as I am elderly and he OK’d that but hung up after 25+ minutes. His questions were useless anyway.
I then phoned again and there was an Indian accent on the phone which I find very difficult as do many people I know as we do not have many in this area. Call abandon.
Third agent was a Scottish lady of mature years who was amazing. She found the correct questionnaire and I held my breath. We got to last question and we both were so very very happy. I thanked her for her professionalism and for being so patience and apologised for taking so long.
GUESS WHAT
another form asked for a code to be sent to my mobile phone. Could it be real, am I hallucinating - NOPE. I don’t use my mobile just my land line so don’t keep tabs on it and I finally gave up the will to live.
The amount of pressure and repetition is exhausting and I for one ended up crying.
O well MBNA, goodbye I don’t need you.
We had a large balance which we used for large purposes but no longer needed.

I’ve only ever had 5* experiences with MBNA both over the phone (fraud) and in the app (disputing a payment). The staff are friendly, helpful, and I didn’t have to wait on the phone.

The rating on this bank is damning yet they receive awards is anyone listening to the customers. I have been with them many years and can honestly say they have absolutely no loyalty to customers. Their interest rates are appallingly high with the only offers ever made is to transfer balances from other credit cards to this disgustingly high interest rate. I once phoned asking if there are any offers to transfer to a lower rate. He arrogantly told me I pay the same as everyone else so if they had to pay those rates why shouldn't I. I have since treble my payment to get rid after 20 years.

The absolute worse Company for Home Insurance - my claim started in June it’s now Christmas and still nothing achieved. Absolute low life’s , they just messing me around now gone higher.
Stay away from this gutter service company absolutely disgusting and disgraceful service.

Got burgled, property damaged and theft of personal items. Thought things couldn't get any worse. MBNA actively state how easy it is to claim online. It's not. You can not save any part of the claim so you need to have EVERYTHING to hand including receipts, quotes , photos , police report etc. Obviously, you dont know what is required until you start the claim. Very frustrating to get almost to the end and then be told you need something else that you haven't got, so everything you've entered is lost. Unbelievablely hard to enter items that have been stolen. Each item has to be entered individually going through a ridiculously tedious process. After an hour and 50 minutes we had finally entered everything and clicked on submit ... only to receive a message that the service was down and to try later! This happened repeatedly until eventually it told us our session had timed out and, 'for our security' , no information had been saved. Tried calling, 15 mins to get past their automated system telling us how much easier it would be to submit our claim online (including sending us a txt message with the link), finally the phone rung, message said the wait was over an hour because of the storm(?). Stayed on the line for god knows how long with the same message being replayed until eventually, it just cut us off. Will try again but lets be honest, its diabolical service.

I had a brake-in on the 13th. It has been more than a week no response to a claim. The emergency lock repair company is chasing me and MBNA contact number called twice they put the phone down after waiting for 20 minutes. This is a waste for such a big name.

Its impossible to get through to them even on there emergency line, which is listed wrong online.
There chat is slow and uses a bot. Unable to contact you so i have had to leave this review

Appalling customer service - you have to wait at least 30 minutes before getting a reply to a message and then instead of staying with the chat, the agent goes to other ones and you have to wait another 10-15 minutes for the next response. When I did get responses, they ignored what I was saying and just told me to use a different card. Utterly hopeless.

Not a good company to get a loan from. The app is a nightmare to log in to. Security is over the top. You also cant make extra payments online, you have to phone up every time. Not impressed

Not surprised at the low ratings.

How can they block a payment that you have used the card and pin to make the payment. Customer service then said I have to speak to the fraud team for a transaction they rejected. Wasting my time!!! Will be closing my account ASAP

I have tried to make a payment online - via their link -- it does not work when you enter your policy number - and this happened the last three times. When you request a callback - they do call you back but then put you through to another line with a long wait time and .. so it goes .. avoid -- useless.
If you cant even get through to make a payment, their links dont work and callback-request results in another long wait before transfer .. then forget it !! they'd be useless for a claim - just like being uninsured

I am unable to set up my credit card without calling a number which won't recognise me and hangs up. I'm not sure what to do now