McCarthy Cars UK Ltd Reviews 

646
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the friendly, polite, and welcoming staff, noting that the entire sales process is smooth, exceptionally helpful, and completely free of any pressure. Consumers also deeply appreciate the detailed explanations provided during vehicle handovers, along with the fantastic selection of cars available on site. However, some reviewers were not happy with after-sales support, reporting persistent difficulties regarding communication and unresolved mechanical problems like faulty parts. A few other people also felt that certain vehicle issues were not fully repaired by the service centre, leading to ongoing frustration following their purchase.

What people talk about most

Staff

People report positive experiences with staff, highlighting a professional, welcoming, and pressure-free... See more

Service

Reviewers mention positive feedback about service, noting that staff members are friendly, professional, and... See more

Product

Reviewers highlight ambiguous aspects of product quality, with opinions varying widely among consumers. Many... See more

Customer service

Users describe positive interactions with customer service, noting that staff are understanding and never... See more

Quality

Consumers find quality to be ambiguous, experiencing mixed results with their vehicles. Many reviewers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely awesome company. Bought a car from Jonathan 13 years ago and was so impressed with my beautiful car that went back two weeks ago to replace it. What is so special about McCarthy Cars is the... See more

Company replied

Rated 5 out of 5 stars

Friendly, helpful, no pressure from start to finish during the sales process from Julian . He dealt with all the necessary paperwork with our part exchange and new car purchase. All our requests were... See more

Company replied

Rated 5 out of 5 stars

Sent a message via Autotrader and it was responded to promptly. Spoke with the salesman Steve & he was most helpful with no pressure. Brought & collected the car with a couple of days, car clean,... See more

Company replied

Rated 5 out of 5 stars

Mccarthy cars offer great service from a family business with a long history . It was great to be treated as a customer in this modern world where the idea of customer service has been lost

Company replied


Company details

  1. Car Dealer

Information provided by various external sources

Established over 45 years ago, McCarthy Cars is an award winning family-run business and one that prides itself on looking after its customers. We are also an RAC Approved Dealer and part of the RAC BuySure used car programme, which means that every car within our range of over 200 high-quality used cars has each had to pass an 80-point RAC Approved Preparation Standard. Moreover, all of our cars are backed up by a comprehensive after-sales service to give you additional peace of mind.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

646 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(646)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a very good experience

I had a very good experience, an honest company with great salespeople. The saleswoman Maria served us very well and the quality of the cars is excellent!

February 22, 2025
McCarthy Cars UK Ltd logo

Reply from McCarthy Cars UK Ltd

Hi David, thank you for your feedback it is great to hear you had a good experience and love your new vehicle.

Rated 5 out of 5 stars

Top tier service 👌🏽

This is a rather overdue review but I honestly can't recommend McCarthy Cars enough.
We had a beyond terrible experience with Cinch which left us carless which took me to McCarthy's and god I wish I'd found them sooner and used them from the off!
From the moment we walked onto the forecourt to the moment we drove off it a couple of days later, the service was superb.
The entire team are so friendly but Steve was our main contact and he was so helpful and accommodating. We had our dog with us to try and gauge if boots were going to be big enough for him and Steve even said we can test him out in the boots if we need to 😂 he got to know us and understand what we were looking for and what we needed and we ended up with a completely different car to what we were expecting but it's perfect and a year on, we're still so happy with it.
Steve also helped us with the finance element and just made the whole experience and process so smooth. We had the car within 3 days of the test drive, after it had been serviced and valeted.
A few weeks later there was a fault with the battery and they came to our house, took the car and replaced it and returned it to us all within a day of calling them.
They really are a great business and worth travelling to to go and see. I won't want a new car for a long time as I love ours so much but when I do, I'll be straight back to these guys.
Thank you McCarthy Cars!

April 15, 2024
Unprompted review
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Reply from McCarthy Cars UK Ltd

Hi Alice, thank you for such a fantastic review! I'm glad Steve hit the make and we resolved your issue.

We would love to have you back and if you need anything what so ever give us a call straight away :)

Rated 5 out of 5 stars

Excellent service, thanks Maria

The customer service provided by Maria was excellent and exceptionally warm and real as well as organic, nothing artificial. Everything was thoroughly explained and the whole process was smooth.

March 4, 2025
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Reply from McCarthy Cars UK Ltd

Hi Linda, thank you for your feedback it is great to hear you had a good experience and hope you love your new vehicle.

Rated 5 out of 5 stars

As a rule I don't usually give reviews…

As a rule I don't usually give reviews however on this occasion I feel compelled to. Friendly, honest and professional service.
My sales agent was Marie, what a lovely person.
I'm not good with technology but had to use it to buy the car because I live way up North. Marie held my hand metorfroicly speaking and was so patient with me.
The car was exactly as she described although I had only seen it on line.
She even arranged for it to be delivered free of charge.
They gave the car complete RAC 82 Point check and changed/replaced all the parts recommended.
Also gave me 3yr Platinum RAC cover with a 3yr parts and labour guarantee.
All can say is thank you, thank you, thank to McCarthy Cars for your support and service HIGHLY RECOMMEND YOU.
And a massive thank you to you MARIE 😘😘😘😘 👍🏾👍🏾👍🏾👍🏾

February 26, 2025
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Reply from McCarthy Cars UK Ltd

Hi Andrew, Firstly thank you for such a fantastic review! I'm glad Maria hit the Maria with you :) If you need any assistance or have any questions please just give us a call we are more than happy to help.

Rated 5 out of 5 stars

Excellent company

Excellent company. First dealt with them years ago. It appears that nothing hits the road in their name other than with full valeting and in great mechanical condition. Stephen Paice was excellent and we have told him so. But everyone was freindly whilst being businesslike. A very good thing too.

February 22, 2025
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Reply from McCarthy Cars UK Ltd

Thank you for the positive review! We are delighted to hear that you had such a great experience.

Rated 5 out of 5 stars

Brilliant service

Brilliant service and care as always, this is the 4th car bought from them and each time was a fantastic service.

February 27, 2025
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Reply from McCarthy Cars UK Ltd

Hi Dave, thanks for the great review :) We hope to see you again soon.

Rated 5 out of 5 stars

Excellent service

Maria at Mccarthys cars was brilliant from start to finish with the purchase of the car for our daughter. So helpful and true to her word, an excellent experience.

February 22, 2025
Unprompted review
McCarthy Cars UK Ltd logo

Reply from McCarthy Cars UK Ltd

Hi, thank you for your feedback it is great to hear you had a good experience and hope your daughter loves her new vehicle.

Rated 5 out of 5 stars

Probably the best car dealers in London

Great communication from the team - especially Stephen and James! Honest and beyond helpful salesman - will definitely go to them again for our next car

February 15, 2025
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Reply from McCarthy Cars UK Ltd

Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us.

Rated 5 out of 5 stars

Perfect

I'm very happy. Maria was great, very helpful. No problems with a car - everything like it should be. Thank you.

January 11, 2025
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Reply from McCarthy Cars UK Ltd

Hi Roman, thank you for your feedback it is great to hear you had a good experience.

Rated 4 out of 5 stars

Very reliable company

Very reliable company. Never had issues with their cars. Have bought 3cars from them. Good service. I have peace of mind.

February 24, 2025
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Reply from McCarthy Cars UK Ltd

Hi Oluwatoyin, thank you for your feedback! We look forward to seeing you again soon :)

Rated 5 out of 5 stars

Good sale of The Car

Good sale of The Car. It all goes smooth. Smooth transaction buying the car and they are happy to give extra help for Disabled people's hand controls to be fitted and got the extras on protective coating for the paint work. It all looks good amd shinny like new. Always happy to give extra help. The car works all good. Good at making cars like new. Good customer service too. This is The second time I have brought a car from them. The first time was years ago back in 2009. It's a good business.

February 8, 2025
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Reply from McCarthy Cars UK Ltd

Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us.

Rated 5 out of 5 stars

Great garage who attended to any issues before the car was sold to us

Ensured that the car was thoroughly checked. Sorted any dings and scuffs, refreshed alloy wheels, ordered new locking wheel nut remover, rear parcel shelf, gear knob and mini manual. The car was practically as good as new when we drove it away. A very professional company and salesman was completely up front about everything. Made buying a 2nd hand car a much more pleasant experience.

February 1, 2025
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Reply from McCarthy Cars UK Ltd

Hi Cheryl, thank you for your feedback it is great to hear you had a good experience.

Rated 5 out of 5 stars

Excellent service

Excellent service. Great price!

February 4, 2025
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Reply from McCarthy Cars UK Ltd

Hi Idelobeje, thank you for the great review :)

Rated 5 out of 5 stars

A car dealer I trust

I went in McCarthy to see a mini that had been advertised. They refused to sell it to me as it hadn’t passed their inspection test criteria. They showed me a different car - cheaper! - which I have bought and am delighted with. Lovely people, great service. This is the 3rd car I have bought from them.

January 18, 2025
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Reply from McCarthy Cars UK Ltd

Hi Helen, thank you for your feedback it is great to hear you had a good experience and hope you love your new vehicle.

We can't wait to see you again in the future.

Rated 5 out of 5 stars

Very good service from all at Mcarthy…

Very good service from all at Mcarthy Cars.
They found us a better deal which met all our financial needs.
Made sure the car was perfect before we left.
Also a massive thank you to Steve, his service was amazing and he was so helpful.

February 3, 2025
McCarthy Cars UK Ltd logo

Reply from McCarthy Cars UK Ltd

Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us.

Rated 5 out of 5 stars

I am 💯 satisfied with my experience…

I am 💯 satisfied with my experience with Mccath cars, Maria was very courteous and polite,she didn't try and sell me stuff that i didn't need. I attended when my car wasn't ready,i didn't listen tobthe voicemail advising me not to attend yet, nevertheless, she paid for my uber for attending and also paid for an uber to take me home. She came to work on her off day..on Sunday just to make sure I got my car on time. I am very pleased with the car I bought, thanks a lot, would definitely recommend

January 5, 2025
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Reply from McCarthy Cars UK Ltd

Thank you for the positive review! We are delighted to hear that you had such a great experience.

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