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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the quality of the products, often receiving cold, dry, or incomplete items, and in some instances, encountering issues with food quality or unexpected elements. Customers also frequently reported issues with their orders, such as missing items, incorrect orders, or long wait times. The service was often described as slow and unhelpful, with staff being rude, unprofessional, or unresponsive to requests. Some people were dissatisfied with the staff, noting instances of staff conduct that raised concerns, including issues related to cleanliness, arguments, or making customers feel uncomfortable. Conversely, a small portion of people felt that the food tasted very good, with some mentioning delicious burgers, fries, and desserts, and appreciating the larger serving sizes of certain meals.

What people talk about most

Product

Reviewers highlight negative aspects of product quality and order accuracy. Many consumers report receiving... See more

Quality

Users describe negative interactions with quality. Many customers report that food items like fries, burgers,... See more

Order

Customers consistently express high levels of dissatisfaction with their orders. Many report missing items,... See more

Service

Consumers express significant dissatisfaction with the service. Many reviewers report awful service and... See more

Staff

Clients share negative opinions on staff, with many reviewers expressing dissatisfaction with their rudeness... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I’ve always liked popping into the McDonald’s in South Melbourne — it’s usually one of my favourite spots for a quick feed. But this visit really missed the mark.I asked for a fresh chicken sandwich a... See more

Rated 1 out of 5 stars

No matter where in the world why do people still eat mc Donald's it's fake and poisonous, I mean dang how hungry are you!!!!! High prices disgusting food and now it looks like a gray jail!!!! I haven'... See more

Rated 1 out of 5 stars

McDonald’s staff employe names Female:Amy Male:Austin Be carful when ordering plain hamburgers there not plain hamburgers the put bits of onion in there and don’t tell you Location: Gate Le... See more

Rated 1 out of 5 stars

Trying to get fresh fries at any location is like rolling the dice. Despite an average wait time of 15 minutes, you can expect your fries to be cold 90% of the time. And heaven forbid there's any sort... See more


Company details

  1. Food Products Supplier
  2. Online Food Ordering Service
  3. Restaurant

Information provided by various external sources

Visit McDonald's in the United States and get food nutrition information, franchise opportunities, job and career information, promotional information, Happy Meal Toys, and lots of smiles.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

The gentleman at 2nd windows was RUDE!.

The gentleman at 2nd windows was RUDE!.
The FOOD was ALL COLD.
I asked for extra ice in my coke and did not do it and when I asked for alot of Ketchup he handed me 2 and very rude! If food isn't Hot, the food is NOT GOOD. I ordered 2 Fish meals, medium and TGE FOOD WAS GORRIBLE!

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

This rating is not accurate

So I guess no one likes McDonald's and no one goes there, and still they miraculously manage to stay in business and see them on every corner. I think here, guys come only to leave negative feedback. And McDonald's is not even bothered to reply to them. I love how chill they are. You write whatever you want, we're just gonna keep working business as usual. I guess that’s the best decision they could ever make

October 8, 2025
Unprompted review
Rated 4 out of 5 stars

Very fast

Very fast. Especially for a family of 5. And cheap too. Will say prices have gone up but still cheap and good

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

Awful delivery service

Always items missing from our delivery orders. We should know better by now but clearly we didn’t, leaving a child without the dinner we ordered for them. Terrible delivery service, have finally learnt to not use them again

October 5, 2025
Unprompted review
Rated 1 out of 5 stars

Placed my order at 5:33am through your…

Placed my order at 5:33am through your app. When I got there they said we are closed with no manager. I said I already paid through your app. He said I can't help you with that. When the manager came in she said it will take a while to get things started. I said I will wait. are a few minutes the manager asked me to pull up and she would bring out my order. They brought out 2 different orders none of which was mine. I waited and waited, and my order came out at 6:15am. The employee asked me to leave the drive through area or they will call the police. I had asked for a receipt, and no one came out with my receipt. I went inside and asked for a receipt and the manager ignored me. I finally had to ask an employee to print me a receipt. I was finally able to leave with my order at 6:30am. I would not recommend this location to anyone. Why would anyone wait about an hour to have my order completed????

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

Cheap

Ugh, I asked for extra pickles and they gave me one… like girl math says that’s actually negative pickles.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Macdonald's is always a reliable choice…

Macdonald's is always a reliable choice when you want quick ,tasty food and a good price.
The service is usually fast ,the staff are friendly and the restaurants are clean and confortable and the menu has something for everyone from classic Burgers a d fries to New seasonal items.

September 13, 2025
Unprompted review
Rated 3 out of 5 stars

Average experience

This branch in Richmond, VA was decent. The food came out hot and the order was correct. The wait time was a little longer than expected, but overall it was an average experience.

August 27, 2025
Unprompted review
Rated 1 out of 5 stars

PLEASE CLOSE YOUR BUSINESS

I had to put a star but trust me they don’t deserve it. The store on WALES RD. In JACKSON OHIO, is by far the worst McDonald’s that has ever opened their doors and is stocked full of the most uneducated, unhygienic, rudest dirtiest slowest members of society that call themselves employees. This place needs to shut down like ASAP and never ever try to reopen again. I have personally NEVER had ONE good experience here not ONE

August 22, 2025
Unprompted review
Rated 1 out of 5 stars

Bad food

Bad food, bad taste and employees are unfriendly especially in my area. I recommend other fast-food dining restaurants...

August 22, 2025
Unprompted review
Rated 1 out of 5 stars

today I was double billed on one single…

today I was double billed on one single order that was all wrong and when I contacted them they are refusing to give me one of the refunds stating they cant well you had no problem taking two one for 23 and one for 17 I hope other people read this and be careful double check your accounts and make sure they dont take more than the order should be

July 29, 2025
Unprompted review

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