McGill's Buses Reviews 

427
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, most reviewers were unhappy with their experience overall. Many people frequently experienced buses not turning up or being significantly late, making journeys unreliable and difficult to plan. Customers also reported drivers intentionally driving past stops, even when passengers were waiting or signaling for the bus. A significant number of reviewers encountered rude, unhelpful, or aggressive behavior from drivers. However, some customers also noted positive interactions with drivers, describing them as polite, helpful, and friendly. A few other people also felt that some services were frequent and on time, and found the coaches clean and spacious.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, with many reviewers praising drivers for being... See more

Service

Customers had negative experiences with service, often citing unreliable schedules, with buses frequently... See more

Location

Reviewers highlight ambiguous aspects of location, with some noting new routes like the number 24 from... See more

Delivery service

Consumers report negative experiences with delivery service, citing issues such as drivers closing doors on... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Overall I rate McGill’s 3 stars as there are many polite bus drivers & the x23 service I usually use is on time besides being too early on a few occasions. However I have a complaint about one... See more

Rated 1 out of 5 stars

Such a disgusting service. Some time they departed before 10 min and left how can pelople manage their time table and transport. Today’s incident driver close door in front of my face why they behave... See more

Rated 1 out of 5 stars

Dangerous and rude driver. I was on the Glasgow Airport bus and the driver drove at speed over speed bumps on the way into the airport throwing customers including a child off their seats. When he w... See more

Rated 1 out of 5 stars

While the 54 normally runs two busses, service is frequently cut down to one bus without any announcement. This leads to every other service simply not appearing without being as marked as cancelled,... See more


Company details


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2.1

Poor

TrustScore 2 out of 5

427 reviews

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1-star

No recent history of asking for reviews

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2.1

All reviews

(427)

58 reviews in the last 12 months

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Rated 1 out of 5 stars

Buses never on time in Paisley

Buses never on time in Paisley, and they put less and less buses on and constantly raise the prices, the taxi for the same distance is not much more. The tiers for pricing don't make sense and some days I get charged a pound extra but when I mention it to the driver they say well the other drivers are charging you wrong. So I don't really know how much I'm meant to pay from my house 🤣 absolute shambles and Paisley has no other bus service but them

January 22, 2025
Unprompted review
Rated 1 out of 5 stars

Mcgills who run flixbus ade as arogant…

Mcgills who run flixbus are as arogant as some of their drivers.
Coach blocking stops they shouldnt even be parked in. Holding up competitors coaches.
Get a grip McGills and realise there are other services operating whom are twice the service you or your drivers could ever hope to acheive

January 16, 2025
Unprompted review
Rated 1 out of 5 stars

Buses are terrible

Buses are terrible. Filthy seats. And if youre going somewhere unfamilair in the dark good luck with figuring out where youre getting off cause they keep the internal lights on so you can't see out and there is no onboard system telling you the next stop etc like first bus has. Will be taking the train next time

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

David is the most happiest friendliest…

David is the most happiest friendliest driver mcgills has
Drives bus smoothly everyone knows him he goes above and beyond he’s not a driver to see ur running for bus and not wait he will wait his passengers are happy unlike some McGill drivers who drive with kangaroo petrol and like schumaker

December 24, 2024
Unprompted review
Rated 1 out of 5 stars

Poor Service

Bus in Glasgow, number 3. Bus passes very close to Buchanan Bus Station. However, passengers are told to leave the bus at Hope Street where it crosses Sauchiehall Street. 5-10 minute walk from bus station. Very poor service indeed. Not very integrated travel. Maximum inconvenience for passengers.

October 31, 2024
Unprompted review
Rated 1 out of 5 stars

Never again Roy.

Had an absolute terrible time using mgills buses, I tryed to take my fold up bike onto the bus but was told by Inspector Stuart Roy I could not bring the bike with me, after a few mins back and fourth I conceded to this jobsworth before it got heated and cycled to my destination. I was willing to pay for the bike as a companion and would gave folded it up taking up no space, Inspector Stuart Roy you are A Very Sad Man.

November 10, 2024
Unprompted review
Rated 5 out of 5 stars

X38 Falkirk-Edinburgh Storm Bert

Our trip to Edinburgh on 23rd Nov during Storm Bert was only possible due to the amazing bus driver on the X38 Falkirk-Edinburgh. He managed to drive through awful conditions to get us there in one piece. He kept a safe distance and safe speed. Thankfully, we were able to stay on to return home again. He was very helpful and polite. 10/10 😃

November 23, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful

Helpful, friendly drivers especially during challenging weather and road conditions.Kept informed of route changes and advised on alternative routes available.

November 23, 2024
Unprompted review
Rated 1 out of 5 stars

Worst bus service ever busses don't…

Worst bus service ever busses don't show up most of the time app doesn't tell u when it's cancelled fed up waiting in sub zero temperatures for a bus that doesn't arrive spent twice the amount of my bus ticket on taxis but don't waste your time complaining it's as effective as trying to stay dry while peeing into the wind and nothing will get done because the company is crooked as all hell and no competion so they can take the mick complete joke of a service.

November 21, 2024
Unprompted review
Rated 1 out of 5 stars

redirected because of lights in George…

redirected because of lights in George square, phone customer service to find out and basically told to me a mind reader,

Too add to my review drivers are nothing but rude to anyone and have zero care if you're standing in the rain and the doors close at the bus stop standing with two cruches they will refuse and make will just have a smile on their face after watching me struggling waddling to the bus.

Honestly I will be happy when first buses completely run these boys out of business

November 18, 2024
Unprompted review
Rated 2 out of 5 stars

When there is no other alternative, this is what you're stuck with...

Have been using McGills buses to get to work for around six months. I work in care and use this service during work and to get home. It is obvious that work comuters are not even in the high rank of priority, seeing how all their frequent schedules finish at 6pm, so take a hike if you have a late finish.

First thing one morning the app malfunctioned and didn't show my ticket, so I said I can try fix it and scan it when I get off the bus. That was me being polite, it's their app after all, no my fault. The driver was so condenscending and spoke to me like I was an idiot. Drivers have also spoke like this to the clients I work with, all young people with learning disabilities, and never have change when they pay bus fare. I have given up being kind to these drivers, I scan my ticket, take my seat and move on. If that's how they treat regular customers they don't deserve even a smile, because you'll certainly not get one back. I know they're working and probably don't like their job, but others are on the exact same boat -- we're using the bus to get to work! There's absolutely no need.

This company really needs to pull up their boot straps and accomodate work comuters. Not all of us are pensioners going for shopping or school children. Having AT LEAST a every half hour service in the evenings would save a young woman like me having to walk the streets in the dark.

November 16, 2024
Unprompted review
Rated 1 out of 5 stars

Bus stop shows due app shows due oops…

Bus stop shows due app shows due oops no show very night plz refund my ticket so I can get a taxi to work joke company. Pitch black and I can wait in paisley for another 45 minutes to then be late for work again

November 11, 2024
Unprompted review
Rated 1 out of 5 stars

The biggest public transport in uk

The biggest public transport in uk !
You definitely losing your job if you using this buss transport
You need to want more then 40 minutes for a bus plus take another 40 minutes for just 2-3 mile so you we’ll lose all day in bus really bad shame on you leaving
the people in street wait to paying your bills !
Anyway promise me no one we’ll give a shit on you if you wait all day in street

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Always a reliable service

Always a reliable service, and the bus driver today went above and beyond to help someone recover their lost phone. McGills are truly a 5 star company.

November 10, 2024
Unprompted review

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