McQueen Hair & Beauty Reviews 

274
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Super service, really friendly, Jess is wonderful and the general feel is so lovely, I feel like I’m coming in to spend time with friends even though I’ve only been twice. I needed a big change and Je... See more

Rated 5 out of 5 stars

Simon at McQueen's is just wonderful. He managed a colour correction on my hair, that all other salons/stylists refused to help me with. Post chemo my hair grew back black grey, and was messed up els... See more

Rated 3 out of 5 stars

As usual a good haircut and pleasant staff for the greater part. I don’t think I’ve met the abrupt East European on the till before but being so insistent that I pay £5 for a 30p disposable mask left... See more

Company replied

Rated 5 out of 5 stars

My first visit to McQueen Hair & Beauty and I am very impressed. I had a consultation with Karen who gave expert advice on how to change my current style and highlights. I now have fantastic new sty... See more

Company replied

Company details

  1. Hair Salon
  2. Hair Extension Technician
  3. Hair Product Store
  4. Hair Removal Service
  5. Hairdresser
  6. Waxing Hair Removal Service

Information provided by various external sources

Hair & Beauty boutique specialising in hairdressing and beauty services, stockists of Kerastase hair care, Kevin Murphy and Neal & Wolf premium products. Beauty stockist of Decleor, Guinot, Lycon and Shellac nail care. Unisex expertise hair cutting, colouring and Keratin smoothing services. Comprehensive range of pampering beauty services, massage, facials and waxing for him & her.


Contact info

3.7

Average

TrustScore 3.5 out of 5

274 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(274)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love my new haircut with Elise

Love my new haircut with Elise, loads of compliments would recommend definitely

August 19, 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hello
Thanks so much for your feedback and 5⭐️
We value your custom and supporting independent salon.
McQueen team

Rated 5 out of 5 stars

Excellent Colour, cut and blowdry

As always had a great Colour Cut and Blow dry with the lovely Lauren at McQueen Hair and Beauty last weekend.

My first trip since lockdown and I felt safe and well looked after.

August 17, 2020
Unprompted review
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Reply from McQueen Hair & Beauty

Hi Ciara
Thanks so much for your wonderful feedback & 5 ⭐️
We value your feedback and supporting independent salon.
McQueen team

Rated 3 out of 5 stars

I was very excited to come to your…

I was very excited to come to your hairdresser as I had read good reviews, and after months of waiting to have it sorted, and was my first experience within the shop. Everything was great apart from the hair, sadly I spent 5 and half hours to feel like I hadn’t really had my hair done, balayage was badly blended and some yellow tinging to the front and £210 pound down. I am sad that I’ve had to leave you a review like this but having to have my hair redone back in my home town, Edinburgh.

Kayleigh

August 12, 2020
Unprompted review
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Reply from McQueen Hair & Beauty

Hi Kayleigh
So sorry to learn of your disappointment, would have appreciated the opportunity to be given to us to assess your hair to rectify.
McQueen team

Rated 5 out of 5 stars

Karen is a great hairdresser who takes…

Karen is a great hairdresser who takes the time to understand your hair type and suggests suitable options.

August 10, 2020
Unprompted review
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Reply from McQueen Hair & Beauty

Hi Sam
Thanks so much for your feedback and 5 ⭐️
We value your custom and supporting independent salon.
McQueen team

Rated 5 out of 5 stars

Very professional and very welcoming…

Very professional and very welcoming and friendly.
Had a really good hair cut and highlights.

August 9, 2020
Unprompted review
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Reply from McQueen Hair & Beauty

Hi Vanessa
Thanks so much for your feedback and 5⭐️
We value your custom and supporting independent salon.
McQueen team

Rated 5 out of 5 stars

I am so pleased with my haircut

I am so pleased with my haircut. The staff are lovely and friendly. I have booked my next appointment and am looking forward to it.
I will without doubt recommend McQueens to my friends and family.

August 9, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent serine and a really enjoyable…

Excellent serine and a really enjoyable experience

August 7, 2020
Unprompted review
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Reply from McQueen Hair & Beauty

Thanks so very much for your feedback and 5⭐️
We value your custom and supporting independent salon.
McQueen team

Rated 5 out of 5 stars

Excellent friendly service

Excellent friendly service, lovely hairdo by Lizzie, felt safe throughout.
Thank you.

August 5, 2020
Unprompted review
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Reply from McQueen Hair & Beauty

Hello Mary
Thanks so very much for your feedback and 5 star 🌟
We value your custom and supporting independent salon.
McQueen team

Rated 5 out of 5 stars

Excellent

Considering it was my first haircut here in the UK, i was a bit scared. But, Ashleigh took care of me. She gave me hair advices and when I showed her the hairstyle that I want, she got it right a way. Since it was a huge length of hair that needs to be cut, she always make sure I was comfortable with it before pushing through. I’m so happy I found McQueen Hair and Beauty.

August 4, 2020
Unprompted review
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Reply from McQueen Hair & Beauty

Hi Rose
Thanks so much for your wonderful feedback and 5⭐️
We value your custom and supporting independent salon.
McQueen team

Rated 5 out of 5 stars

Lovely cut and colour by Si at…

Lovely cut and colour by Si at Tunbridge Wells

August 3, 2020
Unprompted review
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Reply from McQueen Hair & Beauty

Hi Cheryl
Thanks so much for your feedback and 5 ⭐️
We value your custom and supporting independent salon.
McQueen team

Rated 5 out of 5 stars

So good to be back!

After such a long time away it was so good to see Kashia and Simon again at McQueens :)

Excellent service as always!

August 3, 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hello
Thanks so very much for your comments and 5 ⭐️
We value your custom and supporting independent salon
McQueen team

Rated 5 out of 5 stars

First Time Client at McQueen

First time using McQueen and, if I’m ever visiting that way again, I’ll be sure to use their services.
I was met at the front door, temp. taken and hand sanitiser offered. All staff were wearing PPE and made me feel comfortable straight away.

Kirsty was lovely and very attentive. She took her time with my ‘low maintenance’ hair and made me, a tired, mother of three, feel fab. Definitely the 45 min out I needed to feel rejuvenated again 😊

August 3, 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Cherylwyn
Thanks so very much for your feedback and 5⭐️
We value your custom and supporting independent salon.
McQueen team

Rated 5 out of 5 stars

Fantastic I couldn’t be happier

Fantastic I couldn’t be happier. Took advise from Kirsty and went with it a bit of a shock at first after having lockdown hair! But absolutely thrilled I took her advise. This was my second visit first time was only a cut. So happy I’ve found a hairdresser that cuts my hair so well and also amazing at highlights Thank you Kirsty and well done. Also a very nice salon

August 2, 2020
Unprompted review
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Reply from McQueen Hair & Beauty

Hi Lisa
Thanks so much for your wonderful feedback and 5⭐️
We value your custom and supporting independent salon
McQueen team

Rated 5 out of 5 stars

Only choice for piercing

Totally trust McQueens with my daughters piercings. Very friendly and relaxing environment.

July 31, 2020
Unprompted review
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Reply from McQueen Hair & Beauty

Hello Nix
Thanks so much for your feedback & 5 ⭐️
We value your custom and supporting independent salon.
McQueen team

Rated 4 out of 5 stars

Very pleased with the treatment…

Very pleased with the treatment yesterday, staff very friendly and efficient

July 31, 2020
Unprompted review
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Reply from McQueen Hair & Beauty

Hello Michael
Thank you for your feedback.
We always value your custom and supporting independent salon.
McQueen team

Rated 5 out of 5 stars

My daughter came for her ears pierced…

My daughter came for her ears pierced which is a big event in a girls life. Fiona was fantastic, explained everything, took her time making sure my daughter was ready and I’m, a really lovely experience for both of us.

July 31, 2020
Unprompted review
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Reply from McQueen Hair & Beauty

Hello Claire
Thank so very much for your amazing 5 star ⭐️ and feedback.
We value your custom and supporting independent salon.
McQueen team

Rated 1 out of 5 stars

UNHAPPY , STRESSED , DISAPPOINTED

I was a new client looking forward to my first appointment after lockdown. My stylist did not take notice of my needs . Resulting in the manager taking over . I was in the salon for 5 hours which ended in tears and very stressful . after retuning to allow them to correct it is still not what I initially wanted . I have recieved no real customer service .

July 31, 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Thank you Jane

Rated 5 out of 5 stars

My experience at McQueen Hair Salon.

I was very impressed by the precautionary measures taken by McQueen Hair Salon to safeguard the customers.

I felt safe throughout my time there.

Customer care has always been central to the service.

Scoobie

July 31, 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Scoobie
Thanks so very much for your feedback.
We value your custom and supporting independent salon.
McQueen team

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