McTear's Reviews 502

Bought some whiskey at recent sale. Lot that I was informed that I had won was also won by another bidder ?? Explanation that I got on making Enquiries was not plausible nor made any sense.Complaint badly handled

I found the whole experience of dealing with them very good and they were most accommodating with my collection from the saleroom in these difficult times. I will definitely be watching their sales to see if anything takes my fancy.
Great team and items described well in the catalogue.

Auctioneers super helpful with delivery options and forbearing. Great items at excellent prices.

I had never purchased anything through an on line auction. The site was easy to use. A staff member was very helpful on the phone when I was figuring out logistics of shipping my purchase home.

Excellent customer service, prompt response on the telephone and items purchased delivered with 48 hours so well done

Can highly recommend McTear. Not only does the auction process work well and smooth but also the post-auction service is swift and works without fault.

First time I worked with Mctear’s. Good communication qnd service

Handed in 3 lots of merchandise from my mothers house and after sales received a pittance of the sales price. Commission and vat (which we expected) then other fees which we had not personally been told about had been deducted. In all just over 33% had been charged. This was indeed double the amount we expected.

This was the first time we had used McTears and it will be the last.
No wonder EBay is so popular!!

Professional, friendly and just a great team !

I had an incredible experience dealing with McTears. I cannot say enough. Professional, efficient, proactive and a delightful experience. They coordinated the shipment abroad and it was beautifully executed. The coordinator I dealt with was quick with responses to my questions. 6/5 experience.

Took a piece of art for valuation last year.Not impressed by the valued go didn't seem to have much knowledge of the work and the valuation was somewhat disappointing

A very professional service. Made buying from a distance very easy with the help of Auction logistics (I'm in Wales, you're in Scotland). Well done everyone and thanks for a great service.

I have purchased both on site and on line on a few occasions and always found it to be a pleasant experience. Easy to understand rules and friendly staff make life easy peasey.
John Gerrard.

Website good, unfortunately not great - it’s difficult to manoeuvre around the site whilst bidding live.
Commission and charges are just too high....

I enjoy logging into the live auctions and bidding on an item I would like, the procedure is simple and when I have won an item, my invoice has been quick and clear. When I've needed an item shipped to me the quote was quick and fair. I only wish some of the prices realised were higher than I wish to pay.

Item I received had parts missing. McTears pointed finger at Delivery courier and vice versa. Bit rubbish really.

Easy to bid, easy to pay, easy to collect. In the current climate McTears have created a smooth process to allow buying to continue uninterrupted.

Excellent service - speedy response to questions and very helpful.

Expensive buyer premium, don't offer packing themselves but insist on using slow and expensive services such as MBE.

Excellent service. Sold 3 paintings. Result!