Middle East Airlines - Air Liban Reviews 64

I will not deal with them anymore first and last time.I had the most terrible experience in check in .They wanted to cancel my trip because of wrong information they have in their mind ,and they don’t have the right procedure .when I asked them to check of their information, they refused and they asked me to leave .they were shouting on people and on me, and I got so annoyed and worried of my trip that I could lose it because of their ignorance ,when I checked after that I found that all their information was wrong ,and they cost me another payment for trip .they are rude impolite to the customer ,and make the trip more difficult especially one supervisor called Amal she was shouting on people all the time and shouted on me also in this difficult situation.this in Rafik hariri airport of lebanon.

After booking and requesting 2 wheelchairs for my old grandmother and my handicapped aunt, a conformation email was received.
we were shocked after 20 minutes wait at the airport that they dont have chairs today.
They were very unprofessional, inhuman and not reliable at all. Very bad experience and big disrespect for their customers

Middle East airlines through my experience is the best airline I have dealt with in terms of customer service and customer oriented mindset. Their call center is the fastest and most flexible in terms of booking compared for example to expedia, Emirates, or Turkish Airlines, I have changed my flight with a call time of 7 minutes compared to 54 min, 1 hour 13 min, and 34 min for Expedia, Emirates, and Turkish Airlines respectively. In addition for cancelled tickets you can by one click refund your ticket via the website and you receive your money in 2 working days. Outstanding service, nothing close to it. Another situation I was faced with is changing my flight to same day before 4 hours from flight time and again this was very simple and possible. Outstanding, keep it up.

They made my mom pay for baggage twice and refused to give it back! 900us at the airport and 900 Canadian online!! The agents In Lebanon are disgusting as well! I’m Lebanese and very ashamed of this airline and it’s agents. They are all thieves. Do not fly with them!! Save your money!!

MEA airlines provide the only direct flight from Copenhagen to Lebanon, although the tickets could reach double the price of a transit flight by fx Turkish airlines the service on MEA is AWFUL. It’s so chaotic, once during check in for our flight from Lebanon to Copenhagen, we were told that the plane was full and no seats left, although we had a ticket to that particular flight. For a moment you get the impression that you’re dealing with a public buss company. They wanted us to buy new tickets for the next flight, not until we threatened them with complaining they agreed of letting us on the next flight without additional charges.
They didn’t compensate with an accommodation, we were forced to pay for our own accommodation for that night.
Making a long story short. The Middle East airlines should not be operating as airlines, they don’t have a clue how to provide service and no idea how to run there business.
No more MEA airlines.

Just a fine service a would say. Though MEA is kind of expensive and they like to apply penalties and fees here and there.

Last time I had to pay 50$ charge for a punctuation mistake on my name.

Other time I had to few more bucks for conversion from EUR to USD because i was booking from Lebanon.

Honestly if there are other choices available, i would go for other companies.

I had a trip planned three days ago and flights were cancelled. His experience is this not about their hard product but instead the response and management of the company in this time of crisis. This far MEA is the only company that as confirmed reimbursement to me in less than 24hours. The others (I had several bookings) either offer miles or coupons instead of refund and some even consider they are entitled to keep part of the ticket price for them even though no service is provided and the booking was canceled on time... so big thumbs up for MEA very professional and reactive crisis management and customer care.

They don't think about their competition . They are more expensive then all other airlines that comes to east Africa especially Lagos and Kano .

They have lost all their citizen patronage. Just like any thing in Lebanon , going downwards and not the other way around.

Good food, good seat spaces but their prices are overpriced.
I missed my flight in September that I wanted to re use in December so I payed the penalty but I should have know that I shouldn't since it wouldn't get me anywhere there another set of fees until you could use your unused ticker
REBOOKING FEES?? BUT I ALREADY PAID PENALTY!
So it would cost me $1000 just for oneway ticket while using my old ticket.

THIS IS THEFT.

Hello,
My mother had flight from Cameroon to Cyprus connecting with MEA through Cairo-Egypt. Her two bags were delayed for all her stay of 12 days in Cyprus.
Even tho we reported the delayed bags from her arrival, and then made a daily follow-up, we could not have any proper response from the company until the last days of her return to Cameroon. And just one bag has been recovered. The second one with expensive goods and food has been destroyed by the customs.
After 5 days of delayed bags, we made a complaint for damage caused, and until the present date, noting has been responded to it.

We have to say that this experience is one of the worst we have had.

This airlines have no idea of how to provide service. So much chaos between ground crew and flight crews. They give our children seats in exit row. So they stopped us and told they gonna change our seats. They make us wait until everyone gone in and still couldn't sort it. Passengers themselves helped us to get our seats. Terrible service

Though the food is better than average, MEA is guilty of blatant ticket theft.

MEA's practice of closing check-ins before time, knowing full well that passengers are still out there, combined with their policy of canceling return flight if the outgoing ticket, irrespective of the reason, is not used, is simply illegal – certainly in my country. And they'll soon know.

Best regars from Susanne/IQPONI

One of the best travel experiences ever. Flew to Beirut on MEA. Great aircraft and simply wonderful cabin crew. Fantastic. Great holiday in Beirut. Thanks MEA.