Meaco (U.K.) Limited Reviews 5,219

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service and efficient warranty process, highlighting quick repairs and helpful communication. Many people are satisfied with the product quality, noting the effectiveness of dehumidifiers in various settings and their durability over several years. The ease of the repair process, including receiving replacement boxes and prompt return of fixed units, is frequently mentioned as a significant positive. However, some customers also noted issues with product longevity, with a few experiencing multiple unit failures within a short period. A small portion of people were dissatisfied with the company's policy regarding spare parts, specifically the difficulty in obtaining basic components for self-repair.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers praise the effectiveness and quality of... See more

Service

Customers consistently note positive experiences with service, particularly regarding repairs and after-sales... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the helpfulness, professionalism,... See more

Quality

People report ambiguous experiences with quality. Many consumers praise the excellent build quality,... See more

Warranty

Customers had ambiguous experiences with warranty. Many reviewers praised the excellent service for warranty... See more

Based on these reviews

Rated 4 out of 5 stars

It took a few emails as there were a few queries but Meaco kept their warranty guarantee promise and fixed my dehumidifier in a few days, with hassle free delivery. They gave a summary report of wha... See more

Company replied

Rated 4 out of 5 stars

After experiencing issues with my Meaco dehumidifier I contacted customer service to report the fault. Initially the response from Meaco was disappointing as I did not receive one. But on sending an... See more

Company replied

Rated 5 out of 5 stars

We have been using Meaco products for over 3 years. They are excellent. We have two different sized Arete dehumidifiers and an aircon unit. The units are very effective at keeping our house and l... See more

Company replied

Rated 5 out of 5 stars

Amazing service from first phone call to organise warranty repair of Arete 1. Picked up from home delivered back in 6 day's repaired and serviced. Absolutely excellent service Meaco are a dream to de... See more


Company details

  1. Appliance Store

Written by the company

Meaco Britain's leading suppliers of portable dehumidifiers, heaters and air purifiers. Winners of three Which? awards, T3 Platinum award, Good Housekeeping Tried and Tested award and many, many more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

This Dehumidifier really does the job.

Bought this DD8L for my Conservatory to try and combat condensation all other methods have failed More in hope than confidence, however this has really done the job. We are very impressed. Well done Meaco.

January 20, 2026
Unprompted review
Meaco (U.K.) Limited logo

Reply from Meaco (U.K.) Limited

Thank you for your review. We’re delighted to hear the DD8L has worked so well in your conservatory and that you’re impressed with the results.

Rated 5 out of 5 stars

Great company to deal with

Purchase experience was faultless, and the dehumidifier worked perfectly, drying clothes in my utility room in no time, and much cheaper than my tumble dryer. The device control panel stopped working after a couple of years but Meaco made the repair process free of charge, simple and very quick. Posted back to them on Thursday and it was back with me working perfectly on Monday

January 21, 2026
Unprompted review
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Reply from Meaco (U.K.) Limited

Thank you for your review. We’re glad to hear you had a smooth purchase experience and that the repair process was quick and hassle-free.

Rated 5 out of 5 stars

My 2 year old Meaco Arete One stopped…

My 2 year old Meaco Arete One stopped working. Meaco fixed the problem with no quibbles and no cost to me. Their warranty is a 5 star product.

November 18, 2025
Unprompted review
Meaco (U.K.) Limited logo

Reply from Meaco (U.K.) Limited

Thank you for your review. We’re pleased to hear you were happy with the warranty service and that your Arete One is working perfectly again.

Rated 5 out of 5 stars

Stress free

Customer service very helpful and polite. Dehumidifier collected and returned within a week. Repaired under warranty. Wish more companies were this helpful. No stress.

January 12, 2026
Unprompted review
Meaco (U.K.) Limited logo

Reply from Meaco (U.K.) Limited

Thank you for your review. We’re delighted to hear you found the service helpful and hassle-free.

Rated 4 out of 5 stars

Repair carried out quickly and returned…

Repair carried out quickly and returned ,although communication by email was slow in responding.

January 19, 2026
Unprompted review
Meaco (U.K.) Limited logo

Reply from Meaco (U.K.) Limited

Thank you for your feedback. We’re glad the repair was completed quickly!

Rated 5 out of 5 stars

Repair under 5 yr warranty

Dehumidifier had 5 year warranty. Fan stopped working after 1.5 years. Meaco provided packaging, transport, repair and return delivery free of cost. For £25 also did a full service. Very fast, very easy and polite to deal with. Excellent service. Thanks.

November 1, 2025
Unprompted review
Meaco (U.K.) Limited logo

Reply from Meaco (U.K.) Limited

Thank you for your review. We’re pleased to hear you were happy with the service and how smoothly everything was handled.

Rated 5 out of 5 stars

I bought one of your 10L Dehumidifiers…

I bought one of your 10L Dehumidifiers over 10 years ago and it has been faultless so l bought another 12L ABC dry last weekend for upstairs as I suffer with osteoarthritis and it more than helps and for me personally your products shows British workmanship at its best and what companies like yours produce My name is Michael Sullivan and Thank you for your product

January 19, 2026
Unprompted review
Meaco (U.K.) Limited logo

Reply from Meaco (U.K.) Limited

Thank you for your kind words and for your long-standing support. We’re really pleased to hear the dehumidifiers have helped and that you’re happy with the quality and reliability.

Rated 5 out of 5 stars

Zambezi repair

Have a Zambezi dehumidifier which had developed a fault and stopped working within the warranty period, contacted Meaco by email they were quick to respond and arranged for a box to be sent to me with DPD return label, paid £25 for service to be done while they had the dehumidifier and received a report from them and the dehumidifier was repaired and returned to me within a week. Can not fault this company and the customer service is superb would definitely recommend this company.

January 2, 2026
Unprompted review
Meaco (U.K.) Limited logo

Reply from Meaco (U.K.) Limited

Thank you for your review. We’re really pleased to hear you were happy with the service and the repair turnaround.

Rated 5 out of 5 stars

Excellent service

Excellent service. My dehumidifier display failed after three years and Meaco honoured the five year warranty. Sent me a free postage label and they delivered the machine back to me within three days of receiving the machine. You can't get better than that.

January 14, 2026
Unprompted review
Meaco (U.K.) Limited logo

Reply from Meaco (U.K.) Limited

Thank you for your review. We’re glad to hear you were happy with the warranty service and the quick turnaround.

Rated 5 out of 5 stars

Just purchased a meaco arete two 20lt

Just purchased a meaco arete two 20lt - wow! Super pleased, very well designed and great quality!
Works brilliantly especially the laundry mode.

January 17, 2026
Unprompted review
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Reply from Meaco (U.K.) Limited

Thank you for your review. We’re really pleased to hear you’re happy with the Arete Two 20L and finding the laundry mode works well for you.

Rated 5 out of 5 stars

Mecco Dehumidifier

These dehumidifiers are great. When mine stopped working, I contacted customer services who arranged a repair. I was really impressed with how quickly it was fixed and sent back.

January 10, 2026
Unprompted review
Meaco (U.K.) Limited logo

Reply from Meaco (U.K.) Limited

Thank you for your feedback. We’re glad to hear you were impressed with the speed of our repair service and are enjoying your dehumidifier.

Rated 5 out of 5 stars

Meaco Dehumidifier are superb!

The MeacoDry ABC 10L Dehumidifier is a superb piece of kit, quiet, does what it's designed to do. A 2 yr warranty put to the test at 1yr 11 months the display lost a segment and some functionality. After contacting support they sent an empty box, a DPD label and I dropped it off a a DPD pickup point on Saturday. The following Friday the unit repaired arrived. Left it stand for 6hrs as per, turned it on perfect!
Highly recommend Meaco, we have two, the other (an Arete One) bought before the original went wrong. The product is great, the support exceptional and the service superb.

January 16, 2026
Unprompted review
Meaco (U.K.) Limited logo

Reply from Meaco (U.K.) Limited

Thank you for your detailed review and recommendation. We’re really pleased to hear you’re happy with both the product and the service you received.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Outstanding customer service – Meaco truly stand by their products

I honestly cannot fault Meaco in any way. This has been the best after-sales experience I’ve ever had with a British company.

My dehumidifier developed issues and, true to their 5-year warranty, Meaco handled everything flawlessly from start to finish. They first sent new protective packaging, then arranged a courier collection the very next day. The unit was repaired to an exceptionally high standard and returned promptly by courier.

The work carried out included:

Replacement of the Display PCB board, fully tested

Replacement of the Return Air Sensor, fully tested

Replacement of temperature sensors, fully tested

Replacement of plastic components affected by wear, scratches, or damage

Everything was clearly documented, professionally handled, and the unit now works exactly as it should.

What really stands out is that Meaco do exactly what they say they will do. No excuses, no cutting corners, no hassle — just proper engineering support and customer care.

Beyond this repair, Meaco dehumidifiers have genuinely transformed my home, improving air quality and comfort day to day. Based on both the product quality and the customer service, I wouldn’t hesitate to recommend Meaco to anyone.

A truly excellent British company. ⭐️⭐️⭐️⭐️⭐️

January 16, 2026
Unprompted review
Meaco (U.K.) Limited logo

Reply from Meaco (U.K.) Limited

Thank you very much for taking the time to share such a detailed and thoughtful review. We’re truly pleased to hear how happy you are with both the repair process and the performance of your dehumidifier, and we really appreciate your recommendation.

Rated 3 out of 5 stars

dehumidifier

I recieved a dehumidifier from them. But despite the claims this was their quitest model i thought it was noisy.

I expected to hear the fan and I was ok with that, but there was a second noise that was very irritating especially in a quiet room. So much so I'm in the process of sending it back. But i am yet to hear back from them.

January 16, 2026
Unprompted review
Meaco (U.K.) Limited logo

Reply from Meaco (U.K.) Limited

Thank you for sharing your feedback. Compressor-based dehumidifiers will always produce a second background sound in addition to the fan, as this comes from the compressor itself and is a normal part of how this type of technology operates. While our quieter models are designed to minimise noise as much as possible, they cannot be completely silent.

If noise is a key concern, a desiccant dehumidifier may be a better option, as these do not use a compressor and tend to produce a more consistent, fan-only sound on low settings.

If you would like any advice on alternative models or need further assistance, please do get in touch and we’ll be happy to help.

Rated 5 out of 5 stars

Brilliant company

Brilliant company who honour the 5 year guarantee on their machines and are great to deal with they answer queries within no time and even sent me a box to return my humidifier machine for repair . 5/5

January 16, 2026
Unprompted review
Meaco (U.K.) Limited logo

Reply from Meaco (U.K.) Limited

Thank you for your kind review. We’re really pleased to hear you were happy with the support and warranty service.

Rated 5 out of 5 stars

Excellent customer service, prompt repair …

We bought a dehumidifier in October 2023 primarily for the laundry function. The unit developed a fault in December 2025 and MEACO customer service could not have been more helpful in arranging the repair of the unit. We didn’t have the original packaging, so a packing box was sent out to us. Everything was done very promptly and without fuss, considering this was over the Christmas period. The unit is back, working perfectly. Thank you.

December 23, 2025
Unprompted review
Meaco (U.K.) Limited logo

Reply from Meaco (U.K.) Limited

Thank you for your feedback regarding your repair experience. We appreciate your kind words about our customer service team.

Rated 5 out of 5 stars

Sorted in very short time replaced…

Sorted in very short time replaced faulty parts and full service carried out and as good as new

January 6, 2026
Unprompted review
Meaco (U.K.) Limited logo

Reply from Meaco (U.K.) Limited

Thank you for your feedback regarding our repair service. We appreciate you choosing Meaco and are glad we could resolve this for you quickly.

Rated 5 out of 5 stars

Dehumidifier repair

We are very pleased with the service . Our dehumidifier stopped working so we contacted Meaco company through email. They responded promptly and sent us a paid postage to send the dehumidifier for checks . Within a week the dehumidifier was repaired , and sent back, for no cost at all (all included in the warranty) . We are so happy to have it back . Just a couple of weeks without it , we realised how valuable is to have one .

January 7, 2026
Unprompted review
Meaco (U.K.) Limited logo

Reply from Meaco (U.K.) Limited

Thank you for sharing your experience with our warranty service. We are pleased to hear we could promptly assist with the postage and repair at no cost to you. We appreciate your feedback and look forward to continuing to support you.

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