Had complications with the order being processed (took about 4 weeks)but once sort it was plain sailing and quick to arrive. The item was well packaged. Instructions for use clear.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Only had 1 injection so far but not craving food as much as I did before looking forward to my first weigh in and my 2nd injection No side effects at the moment
Company replied
Speedy delivery Information easy to understand Thought l would get more support, as in how things were going, if l needed help ect
Company replied
Company details
Written by the company
MedExpress offers prescription medication through their registered internet pharmacy for the treatment of minor ailments, diseases and medical conditions. The service is fully regulated and genuine medication is dispensed from London based pharmacy by express next day delivery.
MedExpress - Online Doctor & Pharmacy
Written by the company
- Lowest Price Guarantee
- We guarantee that we will not be beaten on price. If you find a lower price pharmacy we will credit the difference plus £5. Check out pricing page for more details and terms and conditions.
- Genuine Medication
- All medication at MedExpress is sourced from regulated wholesalers in the UK.
- Fully Regulated
- MedExpress is a registered UK Pharmacy based in Central London. The pharmacy is regulated by the General Pharmaceutical Council and the service is regulated the Care Quality Commission.
Contact info
Unit H, Ashbourne Drive, CV31 3SS, Leamington Spa, United Kingdom
- 02081230508
- hello@medexpress.co.uk
- www.medexpress.co.uk
4.2
Great
48K reviews
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Reply from MedExpress Pharmacy
We appreciate your kind words. Thank you for your positive feedback!
Very very poor service still awaiting…
Very very poor service still awaiting despatch after 1 week ???
June 2, 2026
Unprompted review
Reply from MedExpress Pharmacy
Hi there,
Thank you for sharing your feedback with us.
I am a Customer Relations Specialist here at MedExpress, and I have personally reviewed your case and the history of your correspondence with us.
I would like to sincerely apologise for the frustration you experienced while waiting over a week for your order to be dispatched. It is clear that our initial timeline did not meet the attentive and efficient standards we expect from our service, and for that, I am truly sorry.
I have reached out to you privately to ensure we fully address the concerns you raised and provide a clear resolution. We remain committed to restoring your confidence and ensuring your experience moving forward reflects the level of care you deserve.
The MedExpress Team
Ease of use,competitive prices,fast and…
Ease of use,competitive prices,fast and discreet delivery
May 12, 2026
Reply from MedExpress Pharmacy
We appreciate your positive feedback! We're glad you found our service easy to use, with competitive prices and fast, discreet delivery.
great service and information given at…
great service and information given at each step with guidance on meds and how to use
May 20, 2026
Reply from MedExpress Pharmacy
We appreciate your positive feedback! We're so glad to hear you received great service and clear guidance.
Feeling more body confident everyday
Been struggling to loose weight for a long time but since been on this I have lost 1stone 10.5 lbs so far feel so much better and more confident everyday so thank you 😊
January 2, 2026
Reply from MedExpress Pharmacy
We are so happy to hear about your progress and how much better you're feeling! Your success is truly inspiring, and we appreciate you sharing your positive experience with us.
Great fast service and delivery to your…
Great fast service and delivery to your doorstep, without any of the fuss of having to fight for an appointment then having to return later to collect your medication. The only negative point is the cost which is very high, especially in the current economic climate.
May 7, 2026
Reply from MedExpress Pharmacy
We appreciate your positive feedback on our service and delivery. We understand your concerns regarding the cost, especially given the current economic climate, and we are always reviewing our pricing to offer the best value.
I was quite sceptical at first but …
I was quite sceptical at first but the service and delivery was top drawer, so being on the wrong side of 50 my erections had started to not quite be as hard as they used to be, but after taking one of the pills I reckon I could have hung a soaking wet donkey jacket off it for hours!
Full disclosure, I do get a slight headache when I take the tablets and my face gets a red flush from time to time over the next couple of days afterwards but nothing that I'm concerned about.
All in all a superb purchase and one I'm happy to make again and again.
June 2, 2026
Reply from MedExpress Pharmacy
We are delighted to hear you are so pleased with your purchase and the service you received! We appreciate you sharing your experience and are glad our product has been so effective for you. We also note your feedback regarding the slight side effects. Thank you for your continued support.
Misleading
The initial consultation was comprehensive and thorough. The consultant highlighted the fact that MedExpress now offer a loyalty code to stop people shopping around and keep their prices low.
That all sounded great until you try and use the discount code to find a) it doesn't work and b) when queried get told it doesn't exist...
May 4, 2026
Unprompted review
Reply from MedExpress Pharmacy
Dear Ryan,
Thank you for sharing this, and we are sorry for the confusion you experienced following your consultation. We completely understand how frustrating it is to be told something during a professional interaction and then find it does not match what happens in practice.
I have requested your contact details via TrustPilot so we can look into this fully and make sure you receive exactly what you were told about.
We look forward to resolving this for you directly.
The MedExpress UK Team
very thorough during the whole process
very thorough during the whole process.made me feel confident id chosen the right way of going forward.Arrived exactly when it said and they have been very helpful
June 2, 2026
Reply from MedExpress Pharmacy
We're so glad to hear you felt confident in your choice and that we were very helpful throughout the process. Thank you for your feedback!
Well i am here again sent MedExpress an…
Well i am here again sent MedExpress an email yesterday, and still no reply. this is not the first time this has happened(8700166) This was not an emergency all I received from them was a generic reply email, this not acceptable, and this is the only way I seem to get any answers from them, I will looking else where.
June 1, 2026
Unprompted review
Reply from MedExpress Pharmacy
Dear Yvonne,
Thank you for coming back to share your experience, and we are truly sorry that you have found yourself in this position again. Receiving an automated response when you are trying to reach us is not acceptable, and we completely understand your frustration.
I have personally reached out to you directly to address your concerns and ensure you receive the response you have been waiting for.
The MedExpress UK Team
Better finding a different supplier
Ordered a week ago and approved but still not shipped. No real answer for delay or advice on when order will be shipped. Even if order eventually arrives don’t think I would use again as no cheaper and less reliable than other online pharmacies. ☹️
May 25, 2026
Unprompted review
Reply from MedExpress Pharmacy
Hi there,
Thank you for sharing your feedback with us.
I am a Customer Relations Specialist here at MedExpress, and I have personally reviewed your case and the history of your correspondence with us.
I would like to sincerely apologise for the frustration you experienced while waiting for your approved order to be shipped, and for the lack of clear guidance on timelines. It is clear that our previous communication did not meet the empathetic and attentive standards we expect from our team, and for that, I am truly sorry.
I have reached out to you privately to ensure we fully address the concerns you raised and provide a clear resolution. We remain committed to restoring your confidence and ensuring your experience moving forward reflects the level of care you deserve
The MedExpress Team
Reply from MedExpress Pharmacy
We're delighted you received excellent service and the prescription was effective. Thank you for your positive feedback!
Easy to re order
Easy to re order - Fast delivery - No complaints what so ever - Excellant service
November 6, 2025
Reply from MedExpress Pharmacy
We're so glad reordering was easy and delivery was fast. We appreciate your positive feedback!
If I could give them a zero rating I…
If I could give them a zero rating I would.
Had a problem with an order. Raised a normal query on it. Failed to respond. Wrote again, failed to respond. Raised a formal complain, failed to respond
Tried to speak with customer services - AI
Eventually spoke to a person who refused to provide any of the information I requested, including the contact details of a manager I could talk to. At best obstructive.
I am now contacting solicitors to take legal recourse, which was fully avoidable from the outset, all it needed was a simple response to a genuine complaint about a faulty product.
Edit
Med express have now asked for further details as you can see reference eight seven two one nine five eight.
It is now 10 o'clock in the morning and despite an email promising me that a senior manager would speak to me first thing this morning, that has not happened.
So yet again the company is obstructive and fails to fulfill their process and their policy as well as promises. Not surprising as if the case number is anything to go by, thats nearly 9,000,000 queries / complaints....think about that for a moment before you decide to deal with this bunch of scammers.
So, here we are two days later. Still no phone call, and back trying to talk to some scammer person who claims to be a customer service advisor. Looks like another day of lies.
Three hours in and they have disconnected the conversation again, so, onto scam employee number 4 for the afternnon.
If you have read this far, you should be getting the point now, that you should never deal with them.
Richard Ronald Allan | Raymon Allan | are the company Directors, they can look forward to some interesting letters.
May 1, 2026
Unprompted review
Reply from MedExpress Pharmacy
Dear Paul,
Thank you for sharing this. What you have described — repeated unanswered contacts, a formal complaint without response, and a phone interaction that did not meet the standard of care you deserved — is not acceptable, and we are not going to minimise that.
I have requested your contact details via TrustPilot so we can locate your account and ensure this is addressed properly and without any further delay.
We are sorry it has reached this point.
The MedExpress UK Team
My weight loss journey
Have no side effects.. was a bit nervous for the first time .. doing amazing watching my weight drop.. watching what I’m eating so say safe .. would recommend to anyone 👍🥰
May 18, 2026
Reply from MedExpress Pharmacy
We're so happy to hear you're having such a positive experience and seeing great results! Thank you for your wonderful recommendation.
It was very easy to order
It was very easy to order. .great service and discreet... and fast delivery..
April 21, 2026
Reply from MedExpress Pharmacy
We appreciate your positive feedback. We're so happy that ordering was easy, with great, discreet, and fast delivery.
Really poor
Really poor. Ordered 7 days ago, after being told 3-5 days. Still not despatched so cancelled. Very disappointing.
June 2, 2026
Unprompted review
Reply from MedExpress Pharmacy
Dear David,
Thank you for taking the time to share your experience. We are truly sorry that your order was not dispatched within the timeframe we communicated, and we completely understand your decision to cancel.
I have reached out to you directly to confirm your refund and to personally apologise for the disruption this has caused.
We hope to have the opportunity to support you again in the future.
The MedExpress UK Team
First time on the injection
First time on the injection, was asked a few questions before I was given the prescription.well impressed that they took the time to make sure I was eligible..
May 19, 2026
Reply from MedExpress Pharmacy
We're so happy to hear about your positive experience with us. We always prioritize patient safety and appreciate you acknowledging our thoroughness. Thank you for your kind words!
Great company delivery was fast just…
Great company delivery was fast just wish they had more loyalty discounts for existing customers knowing there’s a cheaper market for the same products please consider making it more affordable for your loyal buyers
May 18, 2026
Reply from MedExpress Pharmacy
We appreciate your feedback on our fast delivery. We understand your desire for more loyalty discounts and are always evaluating our pricing to ensure we remain competitive for our valued customers.
Totally dreadful experience on a simple purchase.
Do you ever actually get your purchase? I’m still waiting.
Thought I’d order a pretty basic cortisone cream to try Medexpress..
9 days later it still has not even been dispatched from Medexpress to Royal Mail. It’s “awaiting despatch” like it has been for the last 7 days.
Medexpress have the order number and are aware it’s not been despatched from their site, yet they still insist on sending me pointless emails asking what the problem is! (That ridiculous phrase “reaching out to you”😡)
I’ll probably get another one now! Followed by a survey saying “how did we do?” - to which the answer is “hopelessly” - since I still don’t have what I’ve paid for,
Totally unimpressed.
June 2, 2026
Unprompted review
Reply from MedExpress Pharmacy
Hi Peter,
Thank you for sharing your feedback with us.
I am a Customer Relations Specialist here at MedExpress, and I have personally reviewed your case and the history of your correspondence with us.
I would like to sincerely apologise for the frustration you experienced while waiting for your order to be dispatched. It is completely unacceptable that your items have remained stagnant for several days without clear answers, and that our automated communications have caused further annoyance. It is clear that our previous communication did not meet the empathetic and attentive standards we expect from our team, and for that, I am truly sorry.
I have reached out to you privately to ensure we fully address the concerns you raised and provide a clear resolution. We remain committed to restoring your confidence and ensuring your experience moving forward reflects the level of care you deserve.
The MedExpress UK Team
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