MediaMarkt Reviews 

Very disappointed with the company's overall service and disrespect for the customers!
When purchasing a TV I have asked the staff member to open the box and check if everything is ok, I was told not to worry and if it is not working just to bring it back. When I brought it home, the screen was broken and when I tried to replace it in the store the next day, I was told it is my own fault and there is no way that the company is responsible for the breakage?!!!
Staff at the customer service are instructed to wear you down with endless procedures, complicated paperwork and avoiding any responsibility.
In case of a claim, you are redirected to insurance company Square Trade (owned by Media Markt) and regardless of your valid active policy covering any accidental damage they just reject your claim and block you from any further actions, because you can't use your contact details twice or submit a claim?!!!

Good .. very good experience

Purchase was easy although the website didn't recognise my address so I added it manually.

The delivery driver was great and followed the instructions to the letter for a seamless delivery.

Muchas gracias

I purchased a projector from MediaMarkt at the Campanar showroom in Valencia. Unfortunately, the product had an internal defect that was clearly not caused by me. The projector was still under warranty, but the staff refused to properly inspect or accept the issue.
Instead of providing customer support or a fair solution, they asked me to pay €121 for repairs, which I believe was completely unfair for a product that already had an internal fault. The customer service experience was extremely disappointing. The staff and manager handled the situation in an unprofessional manner and showed no interest in resolving the problem.
There was also no proper way to submit a complaint or provide feedback to higher authorities, which made the experience even more frustrating. Due to the poor treatment and lack of support, I finally left the projector at their counter.
This is the second bad experience I have had with MediaMarkt, and I am very dissatisfied with their after-sales service and customer handling.

Ordered a dishwasher after a telephone call saying come and collect which I did no dishwasher available wots their problem

Excellent service, good product and good prices.

Marbella MediaMarkt close to La Canada horrible…. No service , you must to wait consultation literally 40 min , after they will came to you with not satisfied face and ask: what you want? Really, worst service ever

Ordered dishwasher. With installation. Too many emails/calls Mediamarkt about nothing. Installation company Arion doesnot make appointment at all. Still waiting after 3 days.

This is a review for the Tenerife Bentagay Mediamarkt. Very good sales consultants in the store, very good technical knowledge and very good knowledge od their products. Very polițe and customer oriented. They even spoke with me in english (I was a tourist and my spanish is very basic). Good products, good prices. I would recommend them any day.

Horrible experience both online and in the several stores.
Online: I order an Oled TV, a toaster, some coffee powder and a vacuum cleaner.
The oled tv never arrived and on a very late date they asked me to change or refund.
The toaster arrived broken and i had to return.
The coffee powder arrived with a hole in the pack and I decided to keep it, as the return process was a nightmare.
The vacuum cleaner was wrong. It has a bag while in the title of the product it says bagless. They said to contact the seller and the seller wanted me to pay the return fees when they made the mistake. I had ti keep it.

Regarding the stores (several in barcelona):
Once i went there to buy some interesting smart glasses but there was no cashier and a huge line was forming for paying. I left the store.

Once i went to the big store in the center, i went to the garmin stand, i asked for a garmin charging cable and the garmin dude replied "we dont sell it here, go to amazon"!

Another time i wanted to buy an electric fan, i asked for the cashier for delivery, he sent me to the other side of the store that i needed to talk to someone there. I went there and no one was in. Waited more than 5 minutes, left the store and bought the same exact thing in Amazon.

Horrible horrible horrible company and experience. I will use them only to check products and I will buy them someplace else.

Great service, prices, and nice staff

I bought a nba 2k26 , the price was good and i recieved it on the same day

The member of staff was very knowledgeable about the products we were interested in and provided excellent service

At the store in FAN centre, none of the employees were aware that one can exchange the soda stream gas cylinder, only when I insisted to see the manager - who was very friendly and helpful, could I exchange the cylinder, but it is very expensive -EUR 26 for new ones after trade in of empty cylinder. Almost double what we pay in Switzerland! If you sell the new cylinders and apparatus, then be ready and train the employees!

Very friendly staff very helpful and understanding in particular staff member callers Loli who was very kind to us as non-native speakers. We ended up buying a TV and an iron and were very happy with the service.

El personal fue muy amable, atento y comprensivo, en particular Loli, quien fue muy amable con nosotros, ya que no éramos hablantes nativos. Al final compramos un televisor y una plancha y quedamos muy satisfechos con el servicio.

They delivered a used item with fingerprint and scratches in a dirty box pretending it's a new one and for the price of new.
The delivery itself was great, nothing I can complain about, but putting used item instead of new is unacceptable.
Update: Mediamarkt.es promise to exchange the used item for the new on for free.
Update. 18th of May, they said they are unable to provide me with an appropriate product, they took the used one from my home, but since that, I got no news from them, nor my money back.
I wrote 2 emails ignored by them.

Recently I was looking for a new printer in JAEN and after visiting many different shops and asking questions about different options, as confusing as it can be, the only thing I could find was a lot of useless staff. At the end, I visited MEDIA MARKT in Jaen Plaza. I was pleasantly surprised to find someone who could actually answer my questions and resolve my doubts. Finally, Victor, the most amazing shop assistant I have ever come across, helped me and I bought an Epson printer. I would definitely recommend Media Markt Jaen, specially with staff such as Victor.
Thanks so much Victor, I will definitely look for you the next time I need help.