MediaMarkt Reviews 

I would strongly advise caution when purchasing from MediaMarkt.es

I placed an order online (24th April) with a confirmed delivery date (28th April), which ultimately passed without any update or communication from the seller. After several days of no response to my sent emails, I had to independently search for a customer service phone number to speak with an actual representative, as the automated AI assistant was absolutely not helpful.

When I finally reached someone, four days later, I was informed that my order had been cancelled due to a “quality issue.” However, this explanation directly contradicted a later email I received eight days after the original order, which stated that the item was out of stock.

This inconsistency raises serious concerns about the company’s inventory management and communication practices. Selling items that are not actually available, combined with delayed and conflicting explanations, reflects a lack of reliability and transparency.

Overall, this was a frustrating experience, and I would not recommend purchasing from this retailer based on my experience. Not to be trusted.

Amazing supermarket to find any electronics. Discount available too

I would never pay for the installation service again. Cost 99 euros. Took over 2 weeks to finally turn up. When they first booked it in I received a text message advising the time and day. I responded saying I would not be able to have the installation that day as I would not be home. The text message was read! They turned up anyway and then were cranky with me......I rebooked this. They were to arrive between 12-3. The day before I recieve a text message saying they would arrive at 12. Still waiting at 1730 on that day for them to arrive. No apology and no acceptance of their lack of service, and no respect for my time! I have requested a refund on this yet Media Markt just ignore me.

Do not trust their support system. Order №299443980 was cancelled by MediaMarkt in February 2026. No product was delivered and no refund of 369 euros was made. Over 4 months I contacted them more than 10 times through every available channel — WhatsApp, email and in person at the store. Every single time: a new specialist who knows nothing about my case, the same automatic email, and complete silence afterwards. I visited the store in person — they told me to use the website. I used the website — same loop, same automatic reply, same silence. I have every ticket number and every screenshot of every conversation. This is not incompetence — this is a system designed to make customers give up. I won't. Formal complaints filed with OCU, OMIC and the EU Online Dispute Resolution service.

The helpful advice I received from Anna
The sales representative who works in the microwave/ oven grill department

Best products.

We ordered a fridge via the website, which was delivered on 19 March. During delivery, the couriers from Method (who were a bit rude and certainly not polite) badly damaged a wall while bringing the fridge inside—something we only noticed after they had already left. They also left all of the packaging, including a very large box and materials, at our front door, blocking the entrance, which forced us to arrange a larger vehicle ourselves to transport the waste to the local recycling centre (deixalleria).

Prior to delivery, the price of the fridge dropped by €150. In addition, the actual dimensions of the appliance do not match the specifications listed online, meaning it does not fit.

We contacted MediaMarkt and were asked to provide photos, which we did. Since then, however, there has been no response. Despite following up six times, we have received no reply on either of the 4 issues.

On 15 April, we formally requested an official complaints form, but again, there has been no response. Even though a company is obliged by law to provide it.

This level of disregard is frankly unheard of and shows a complete lack of basic customer care and respect. If we do not receive a prompt and satisfactory response, we will continu to escalate this matter by involving the Spanish consumer authority Organización de Consumidores y Usuarios and, if necessary, pursue further legal action.

Adriana is very friendly, committed to the well-being of her clients, and very helpful.

Si ni son capaces de resolverte un problema de registro en su propria web, imaginate el post-venta. El servicio de atención parece comico

Staff, variety of products and prices very good.

My order has not been delivered, It has been more than a week and customer service is not replying to my query.

Item never got delivered had to collect when i finally got it it was damaged so arranged collection 3 times never turned up so had to take it to correus in malaga which i had to go by train i am still waiting for my refund 4 months on even after emailing them numerous times had my wits end

It makes me going back to buy what I need.

One of the worst stores in Spain products are faulty and not up to standard customer service even worse they pass the buck back to the local store in this case LLORET DE MAR GIRONA really useless don’t waste your money please

Staff are very helpful

Useless. There is no support. No phone number to call when something goes wrong. I paid for express delivery and had to stay at home for two days because they failed to deliver.

I contacted them and they did nothing.

I purchased a Bosch washing machine (Model: BOSCH.WGA242X3TR) from MediaMarkt Turkey (Istanbul Optimum Mall).

Due to a mistake made by their staff (incorrect phone number), the delivery failed and the product was returned without any attempt to contact me.

For more than 5 days, I have contacted customer service multiple times. Each time, a new case is created, but no real solution is provided. Cases are repeatedly closed without resolution.

This is not just a delay, but a clear and serious failure in customer service processes.

As a customer, I find it unacceptable that I am left without a solution due to an internal mistake made by MediaMarkt.

This situation is also negatively affecting my trust in the Bosch brand, which I specifically chose for its reliability.

Despite explaining that I have two small children at home and urgently need this product, no meaningful support has been provided.

This issue clearly reflects a serious problem in MediaMarkt Turkey operations.

Muy buena experiencia

Love how quickly the photo printer connects to my phone. THe prints are vibrant and the paper has a sticky back

The shop service was very good, the sales assistant was helpful and polite.
The delivery was ok but the installation- a disaster!
The installation was not completed and the fitter did not connect the waste pipe, as a result my kitchen flooded during the wash cycle he put on before leaving. I called his phone, sent him a video of the flood and asked him to return. He did not.