MediaMarkt Reviews 

Don’t use this company so poor with Customer Service. This is not the first time I have purchased from them and I should have know better. Booked Delivery and installation for a Cooker for morning which they say is 9 in morning until 3 in afternoon. It’s now 7.45 and still no Delivery.

Have spoke with the driver on phone to say he would be along before 3 then called again to say 7.45 and now a no show.

Terrible company from the raffle to get served to the nightmare of a delivery treating customers so poorly.

As I said I should have know better. Don’t Use This Company they don’t put customers first.

Colin

I buying iPhone 17pro max it’s was aloveliable phone the phone was so sofft

timely delivery and easy use of the MediaMarkt app

The employee who served us was extremely helpful

Ita easy to purchase

Super helpful shop staff…. Cant remember her name but she has worked at the shop for over 15 years. Home delivery on time and in perfect conditions. Again very nice delivery men"

We purchased a new TV in good faith from a MediaMarkt store. When we brought it home and unpacked it, we discovered the screen was clearly damaged.

We reported the issue immediately and returned to the store the following day with the TV. Despite this, the store claimed that we had caused the damage and refused to provide an exchange or refund. We were also informed we should have paid for their transport service, although this was never offered or explained at the time of purchase.

We are now left with a 650 euro broken TV in a box and no resolution. We have escalated the matter to OMIC and are prepared to take the case to court if arbitration fails.

We have since been informed that consumers benefit from significantly stronger legal protection when purchasing online compared to buying in-store. It is unacceptable that a customer who reports damage immediately after purchase can be denied a remedy in this way and where consumer rights are clearer and better protected online.

This has been an extremely disappointing and frustrating experience, and we expected far better customer service and accountability from such a large store.

My order is pending for more than a month, no customer service, all they say we escalate and come back to you in couple of days! I call back again after a week same answer, really annoying! I’m asking for a refund but they won’t process it! Never seen something like this! Will never make a purchase from mediamarkt España and highly not recommended! Rather pay more but save the time on the back and forth with customer services.

Very good products and good promotions

Great service.

I purchased a €787 phone through MediaMarkt’s website.

After 6 month the camera, flashlight and volume stopped working without damage. Samsung confirmed via IMEI that the device is a US model and not intended for sale in the EU, meaning it cannot be repaired through the European service network.

The seller listed on the order (Red Thunder) does not respond to emails and their phone number does not work.

MediaMarkt states they are only an intermediary and will not take responsibility, despite the purchase being made through their website and checkout system.

I have now been without a working phone for over two weeks and rely on it for work.

I am currently proceeding through Spanish consumer protection channels.

I will update this review if MediaMarkt resolves the situation.

Don’t call it delivery and INSTALLATION when they only put in the electric cord

I bought a new TV online. After 2 months it went black. I returned the TV in december to mediamarkt Mallorca because a 3 years guarantee applies. Since then nothing but standard mails with apologies but no repair until now. I sent them several times the same info over and over again but nobody seems to be willing to solve this. This is the most lousy service I experienced ever.

Todo excelente

Efficient.

I am writing to formally express my disappointment with the level of service I received at your store in Palma ocimax yesterday, 12.02.26, while purchasing a hob valued at over €400.

After selecting the product, I inquired whether I could take the item home immediately. The sales assistant confirmed it was in stock but noted the item was heavy. When I asked for assistance or how to transport it to the checkout, she simply told me to "go find a trolley."

After spending considerable time searching the store, it became clear that there were no trolleys available. It is unacceptable that a customer spending a significant amount of money is:

Left to struggle with heavy, fragile appliances without staff assistance.

Given dismissive directions to find equipment that the staff should have known was unavailable.

Buying a major appliance should be a smooth experience, yet I left your store feeling undervalued and frustrated. I expect better service from a major retailer like MediaMarkt, including proactive help with heavy lifting and accurate information regarding store equipment.

I look forward to hearing how you intend to improve your floor service to ensure other customers do not have this same experience.

Best regards,
I am considering never to use your brand

Washing machine has a leak and is still under guarantee. We still haven't been given any information about when it will be repaired. Just automated email responses. Quick to take your money, ignore you when there is a problem. Telephone customer service were helpful but couldn't give any information about when it will be repaired because process was started by email as instructed by mediamarkt. Useless.

Update: thanks for yet another automated reply to this review. You still haven't contacted me or resolved the issue. If the product is under guarantee you are obliged to make sure it is repaired. It has been a week with zero indication of when the repair will be.

Compro una nevera reacondicionada de calidad excelente segun mediamarkt, que apenas se nota nada y la nevera lleva un golpe espectacular chafada de un lateral