MediaMarkt Reviews 

Great staff, great range of products.

I ordered appliances via the app, but then had to cancel my order the next day, even though the delivery date was three weeks away, medium market never cancelled the order on time. I kept calling them every other day to make sure the order was cancelled and will not be delivered yet they still delivered the order to my house and install the wrong appliances. It’s been an absolute nightmare to try to resolve this situation throughout the entire process and now I’m stuck with appliances I did not want.

I have ordered my dishwasher more than 3 weeks ago. They have delivered one after 10 days with a huge dent on the side and they have returned it spontaneously. I had to wait additional week, and the second one received was also dented and, additionally it was used and dirty inside! Unbelievable, buying a new product and receiving a product dented, used and dirty! Moreover, they have not provided any solution to the issue, they have not offered immediate reimburse or voucher to compensate the fact that I have paid and after a month I have not received my product! The worst of the worst in terms of quality of the product, delivery and customer support!

Had two experiences in this place.
Everything went smoothly but queues were large only once for no reason (felt like only one worker was doing the job)

Mediamarkt delivery partner Paack is fraudulent.

I paid an extra €2.99 for Express Delivery from Mediamarkt on 28.01, which was clearly advertised as same-day delivery (18:00–22:00) for orders placed before 13:00. I placed mine at 10:40, well within the timeframe.

Without any notice, the delivery was moved to 29.01 (18:00–22:00) — already breaking the agreement. Next day on 29.01 at 14:17, the Paack driver called saying he was at my door despite the promised delivery window being hours later that evening. When I explained this, he acted as if he couldn’t hear me. At 18:09, I received a notification claiming delivery was “attempted” when it clearly wasn’t. I was home that time waiting. I tried calling the driver back — no answer.

The next day (30.01), the situation repeated. At 20:56, Paack again marked the package as “attempted delivery” even though I was home waiting from 17:30 onward. Their so-called “proof” was a 7 lines of grey image on their tracking page. I have a screenshot proof of it.

After paying extra for a service promoted as same-day, I have lost three days waiting and following up, still with no delivery. Now my package is being returned to Mediamark for no reason at all. This express service is misleading, and Mediamarkt’s partnership with Paack reflects utterly poorly on their reliability.

I will be filing an official complaint with the local consumer protection agency (Oficinas Municipales de Información al Consumidor), as this is a paid service that was never provided and Mediamarkt just brushes responsability to their partner Paack.

Don’t waste money on Mediamarkt’s express delivery, it doesn’t work.

Terrible, terrible, terrible delivery service for installation of TV. I purchased a TV online and foolishly agreed to pay €99.00 for installation of the TV. I was promised a call within seventy two hours ( which is quite long) to arrange an installation date. More than one week later and nothing has happened! I spoke with a representative who told me they would send me an email confirming that he had raised with the relevant department, and I am still waiting for that email. I contacted them via chat to ask when can I expect installation, this is the reply via text -To help us proceed securely and protect your privacy, please provide the following details: Email address
• Full name
• Contact phone number
• DNI/NIE document number
Once we receive this information, we'll be able to assist you further.
Thank you for your cooperation.
09:01

Before I managed to type a reply, I get this - Since we haven't received a response from you, we'll go ahead and close this session.
If you have any further questions or need assistance, feel free to contact us again via chat or by calling 900 205 000.
09:01

You’ll notice that the “closing of session” message comes in less than one minute from the original request!

They expected me to type a reply in less than a minute but they made no reference to me waiting one week for them to come back to me!

Do yourself a favour and do not pay for any installation from them.

I am not interested in the standard reply they always give here… We are sorry and we are looking into this.

Keep looking, it’s a black hole!

Now I want a full refund for failing to turn up on time.

Very good experience

absolutely horrible customer service. i bought a smeg small appliance and after a couple of uses was leaking. since beginning of november til now i brought it 3 times for repair!! got it back worst then before and absolutely dirty! asked for refund and said is not possible (still in warrenty btw)... absolutely outrageus!! what a disaster!! avoid them!

I had a great shopping experience. I placed my order late in the evening and got part of it 2 days later in the afternoon, basically 1 day and a half later, delivered to my door.
It was very fast and convenient, plus I’ve already tried the items I ordered and they work great. I will definitely order some other items upon necessity again!

Warning!!! Bought an IPhone at Media Markt. Sold on free insurance. Then an automatic insurance starts that if I continued it would have cost me 600 Euro. Discovered it after a couple of months. Now we come to the horrible thing. When I get service after a long time, the girl is not authorized to cancel the insurance. In addition to all the time it took me to get to the cashier. I have to sit in a phone queue and then provide two ID numbers. So when you buy a phone from Media Markt, it includes a free insurance that is then expensive and you cannot cancel the insurance but have to go through the same procedure as me. Beware of this company and especially their expensive insurance that they sell externally!

Purchase was good. The pickup was not so good.

No issues at ordered and picked up in 2 days

Thank you MediaMarkt,

I have to give you 5 star for an amazing delivery experience, your communication with regards to when the item would be delivered was clear and precise, your delivery team on the day were world class, great communication and super helpful (Even spoke good English which was appreciated and helpful), please pass on my gratitude. I will definetly be shopping with you more. George R La Manga Urbanization.

everything is good, accept the attendants are few.
Your Company lose sales if a person is given time to think when they come into your store. I speak from my experience I have gone to MediaMarkt several times and walked out because not buying what I went there for.
1. I changed my mind, I felt like I did not need the product after all, that's all it takes is to find the smallest irritation to justify not buying the product
2.I got tired of waiting for help.

I bought a new phone in December 2025 and, although the staff were very nice, the main thing they were concerned about was selling electric via total energy to which I unwittingly obliged ( it had better be worth it! ) and after half an hour or so, equipped with new phone made my way to the phone service to transfer my details. Well, there was a notice by this time saying ‘gone to lunch, be back in one hour’! Aaaaghhhhhhhhh! The man was still in the store but refused to do the job! I had to do it myself at home, Today, 21st January, back at same store, Zenia Boulevard, bought another new phone for my husband, lovely staff, very friendly. Can we get someone to transfer old data to new phone? No! No one here to do it! Why? So frustrating! Took phone home, did it ourselves to a certain degree! Not ideal, bad customer service!

I went to buy a fridge freezer and noticed the printed bill says:

39.99 twice, he reassured me this was for delivery and removal. Then below this they're were, removal of old appliance 0.00.

I then asked the lady at the check out just before I paid for it. She's says, 39.99 is for delivery, the other 39.99 is for the warranty.

Hmmmmm, ok two different stories. I them challenge this and state I don't want warranty, and if I did i should of been given the option. I wasn't. It was automatically added without any explanation, and yet with a lie that it was for removal of the old appliance.

Then, to get this removed was another challenge. She's said go back and ask him at the appliances desk to change it.

I did this, he was no where to be seen. I then asked another colleague, he then walked off and said go and find someone else. I was stunned with the absolute lack of any form of customer service.

I then walk back to the lady and explain no one will help. She then had the power to change this for me. If it was that easy, why send me away. What is obvious is that some staff at media mart cannot be bothered to help you.

The other concern is that they then add warranty automatically. I realised they did this with my washer earlier last November, I then had to go back and get my 50 euro refund.

Whether this is a bonus scheme for the staff, I don't know, but what I do know is that this is not legal, it's theft and 100% unacceptable.

I would advise anyone buying from media mart to check and check again what the printed paper says when buying a larger appliance or you will be ripped off and at a loss without even knowing it.

Bad service media mart!!!!!

Hardly any staff working there so always a long waiting to speak with someone who in the end knows very little about what they are supposed to be selling. I’ve stopped going there now as it’s a waste of time. At least in the Marbella shop anyway.

I had to buy urgently a Xiaomi Mi Band 10, have just 30minutes after work, so I purchased the product online to pick it up at Mediamarkt in Córdoba/ Spain.
Was saying in 30minutes it would be ready. I waited 2 hours and after work passed there, waited on queue for looong time to hear my product was not ready!!! So I cancelled the product and had to buy another one over there, much faster than buying online and selecting to pick it up on the shop. Useless service, the lady from the till wasn’t nice doing weird faces. After sharing the experience with a colleague, her wife told me it already happened to her, exactly the same.

Muy bein 100