MediaMarkt Reviews 

Muy bein 100

I made an order online (within Spain), scheduled the delivery to last Saturday (as I do not work at the weekends). Then I received an email saying it would arrive within 24-72h business days (with compensation voucher of 30€ redeemable only for another purchase and limited by a few month). Ok, fair enough but now it has been 3 business days (72h), I haven't heard from anyone and there is also no phone contact to Mediamarkt (only email which they don't even bother to reply) and the delivery company was not helpful either but at least they answer with no solution. This is absolutely unacceptable as I am a working person and I have noone who could be waiting all days long at my home for delivery which doesn't arrive even when they promise. They are unreliable, unhelpful, it is impossible to contact them (no phone number, no answer to their email), I would like to complain and I would never buy from them anything anymore! Don't buy from them, you can find same things from another websites with same prices. If I am wrong and this is not fault of Mediamarkt, then please change your delivery company, this cannot be acceptable.

Just got home from your oviedo store with my BRAND NEW phone which turns out is NOT brand new.
The manufacturers seal was broken and covered over with media markt tape, there is no protective fim on the screen and there is NO SIM TRAY, so not only have i been sold a clearly second-hand phone AS NEW but i couldnt use it if i want to. What a SCAM.
i will return to the store a 90 round trip in the car and i will be requiring a full refund.
Please other buyers be aware.

Absolutely useless at delivery. Ordered from them, and was told 2-4 days for delivery. Questioned via WhatsApp after 7 days, and told "Oh, 2-4 business days". OK.
Now at 8 business days, I am told it is out of stock locally (I knew this or would have bought in store), and Is being shipped from Las Palmas(!) , but they can't give a tracking number or estimated delivery date! Useless

You kept me updated every step of the way, your delivery drivers called and let me know they were on their way and I could send location and they installed it with no fuss!

Easy to order and rapid communication.Delivery prompt a as nd on time. Driver very pleasant.

I returned a broken purchase they sent me, I returned it a month ago and they still have not refunded me.

I have contacted their customer support and they say they cannot help, utterly useless!

My order never arrived!!! Already waiting now for more than 3 weeks!!! It's a shame!!!! I write, they answer, and then???? nothing anymore!!!!! No one knows where my svreen is today??????????? Thiefs!!!!!!!!

Good website, with good selection of choices, good prices and great service. We use MediaMarkt regularly and are always pleased with the service.

We bought a fridge from their website on Nov 8th, and it was supposed to be delivered a few days later. They scheduled several deliveries but never showed up. I had to call them at least twenty times. For each delivery I had to wait at home and take time off from work. The support staff are useless, they just apologise but never offer any solution. When we finally decided to cancel the order, which was a painful process involving many calls, they kept telling us that the refund would happen 14 working days after they receive back the fridge … but the fridge was never delivered to us. They ended up acknowledging after several calls that they never delivered the fridge and today January 3rd 2026, we are still waiting for the refund. We bought a fridge somewhere else and got it delivered in 48 hours. This place is terrible. Don’t buy anything from there online.

My order did not arrive at my place with correos

on wanting return the in ear audio phones as it was obvious the ear insets were too large for my ears which had shrunk do to radiation treatment I was accused by a member of the staff that they had been used , impossible as they would not fit into my ear ! BUT THE WORST PART was that the sales boy insisted that the were TV compatible , as well as for sports use , I did not want them for sports , but to hear the TV , as half deaf . very bad experience all round . please employ experienced staff never use media market again

Excellence had a face in selling gadgets it’s MediaMarkt

I am so frustrated with MediaMarkt and I want a solution! I bought a new macbook air, I was not happy with the product so I calles customer service. They told me to send an email with the order number and all the details. They said I had to go to a MediaMarkt store to return the macbook. Everything was in the same package, laptop not used and with the evidence of the email correspondance. The lady that helped me was very unfriendly, told me if you open the laptop they cannot do anything about it. I never used it and all was in the original package but still she wouldn't help me and was very unfriendly. She didn't give me any solution at all. I referred her to the policy on the MediaMarket where it CLEARLY states that you can return items in their original state, try them and if not hapy withing 30 days window can retour these. She said this is not correct and still wouldn't help me. This is just ridiculous. I've never had such a bad experience! She asked me for the order number and said this laptop had been refunded which is a straigt lie, and I don't understand where she got this information from! I paid 899 euros and I want this problem resolved. This is against my consumer rights. I will take further steps because no one can help me and everyone is saying opposite things. I want a solution and think this is unacceptable.

Highly Unprofessional and Unacceptable Experience – MediaMarkt Mijas

My visit to MediaMarkt in Mijas was unfortunately a very negative experience. From the beginning, the staff made me feel extremely uncomfortable by making personal remarks and insinuations about private matters. This behavior was highly unprofessional and completely inappropriate in a customer service setting.

I purchased both a television and an oven and received a good discount through customer registration. Due to poor eyesight, I paid in advance for delivery and the full amount in order to avoid any complications. The television was delivered, but the oven was missing.

After nine days with no communication or updates from MediaMarkt, I was forced to spend additional money on taxis to and from the store to collect the oven myself. This was not the first time—earlier, I had already taken a taxi simply to obtain delivery information, only to find that the staff appeared completely unaware of my order.

At no point was I kept informed. Instead, the responsibility and inconvenience were repeatedly placed on me as the customer. This resulted in unnecessary expenses, wasted time, and significant frustration.

This level of poor communication, lack of accountability, and disregard for customer service is entirely unacceptable. I expected far better from a company of MediaMarkt’s size and reputation.

Based on my overall experience, I rate my interaction with MediaMarkt 2 out of 10.

absolutely amazing service, David he explained to us everything about the product, also informed about media market club amd points, clearly explained about extra guarantee and serivis after sale amazing person

Just order from Amazon instead - truly the worst company in Spain.

I ordered a washing machine online. That was the only easy part, after that it all went to hell. They estimated delivery for the 12th. The delivery company though said delivery for the 15th. Waited all afternoon and nothing, not even a message. They rescheduled for the 19th. Again not delivered. Rescheduled for the 23rd. They eventually arrive ….. 3 hrs earlier than the estimated time. It is sheer luck that someone was at home. It’s impossible to contact the delivery company, who have awful reviews online. Why such a big company like this has chosen to use this company is beyond me. It’s a complete disservice to the customers. Contacted media markt, one response was to send me a voucher ….. I can only use this if I spend over €60 ….. this isn’t useful and certainly did not fix the problem. While customer services did respond to my messages they did absolutely nothing to fix this problem at all. So again, not very useful at all. The whole thing has been a nightmare and has left the distinct feeling that once media markt receive your money they don’t care what happens after this, why else choose such an awful delivery company? I will not buy anything more from this company at all.

bought a TV. lots of promises.
All false

Installation in 3-4 days.

Waited 10 days

potty attendands ..no smile.....or.....I am sorry.... just grotty and potty.

There are other options.......I will use them

TV is returned............never again