MediaMarkt Reviews 

great range of products at good prices and good service

I returned a product almost a month ago, and according to the shipping company, the return was successfully delivered. However, Mediamarkt keeps claiming they haven't received it and refuse to issue my refund.

The lack of communication and the refusal to honor their return policy is extremely frustrating. I’ve tried to resolve this, but the customer service response has been very poor. I’m now seriously considering taking legal action.

This experience has been incredibly disappointing, and I cannot recommend Mediamarkt based on this post-purchase service.

I ordered a new washing machine from MediaMarkt after my old one broke, thinking it would be more reliable than other retailers, even though it was more expensive. Unfortunately, this was a big disappointment.

Delivery was supposed to happen on the 18th, but nothing arrived. Today is the 19th and the washing machine still hasn’t been delivered, with no clear communication or update. I paid extra expecting better service, but the experience has been very poor so far.

Extremely frustrating and not what I expected from a well known company.

Good everything

Update ... I cancelled my order after several more follow-ups and bought the device from Amazon. Two days later they delivered my cancelled order :-( Now I am trying to get them to take it back but its like impossible ... I hate giving bad reviews but this is terrible service.
They partially delivered my order and despite multiple follow ups they cannot find the last part of my order and I cannot get a refund or cancel it.

The young lady, andrea was an exceptional assistant.

Great service at mediamarkt plaza mayor

Because the girl that helped me buy my dji osmo nano was very kind and spoke english too

I ordered something over one month ago. It never arrived and the support team have not answered any follow up messages. Very very disappointing.

Nº de referencia de pregunta 251124-019142

I opted for 9-3 slot for my washing machine to be installed and it arrived at 6pm!!! While I understand delays may happen, then just inform me. I had to change plans on my day off due to the very late delivery and had I been informed, then, I could have changed things. The workmen were lovely and I understand they had a puncture, but just inform the client that you will be 9hours after 9am!

Also it does not seem to come with a manual of instruction, a Manuel of installation, yes, but not one explaining how to work it!!!

It usex to be a great shop with good service but it is currently chaotic and to get attended one has to chase and wait long

Lovely workers ! Their knowledge is impressive and they do their best to help … Thanks guys

I was attended to by one Mr Alejandro he was very friendly and helpful he made me couple of suggestions and his comments were very helpful

ordered a refurbished fridge and got here broken. called and they said they change for a new one, called the next day to see when it will arrive and they said i should have gotten an email asking for some data they already have: order number, my address and things like that.. it’s like a post office from the 90’ in a communist country, was expecting to be asked to send a formal letter.. Anyway i call the 3rd day and they say oh wait we can t replace it so we can send some one to repair it but once that happens you can t return it if it breaks. oh that’s nice! so basically i’ll be a week without a fridge because they sent a broken one, but if you order one it get’s here in 2 days - greeedy. Learned a lesson to not order refurbished but also that media markt is crap and they don’t give a single fukc about you when they created the problem.
so what’s the difference between media markt and a random guy from wallapop?! wallapop guy is cheaper..

Edit:
Thanks for the reply i asked for a return last week and guess what, 1 week later there was no claim made. it’s just getting worse and worse.

Went in store and brought an oven 2nd December, was told it would be delivered and installed 2 days later on 4th. Stayed in all day, nothing. Phoned them up this morning as soon as they opened, to be told that they would contact the driver and get him to ring us. Never happened. Phoned again in the afternoon to be told that they cant find out when its going to be delivered as they dont have that sort of information. As well as 2 phone calls, 3 emails have been sent, all replied with we'll get back to you as soon as possible. It's now a bank Holiday weekend so at the earliest I'll get it is Tuesday, a week after being told it would be with me in 2 days. I will be in the area of their store Friday 12th, so I told the guy on the 2nd call I made, that if it hadn't come by then, I will go to the store and pick it up. No you apparently cant do that. But apparently your company can take my money, not deliver my goods on the specified day, not call and apologise and offer an explanation, not reschedule and not be at all helpful.when you enquire as to where the item is and when to expect it. Not happy as its time off work to wait for nothing to happen.

Terrible. Pre ordered products, had to wait 45 minutes for them to find it..

Easy to order, very good value and delivered before the due date but they kindly told me about this and whether I wanted to change the delivery date. It worked out very well for me. Many thanks and highly recommended.

i ordered an Iphone from MediaMarkt as a gift for my younger brother and while he's happy with it, the delivery experience was far from ideal. The phone arrived later than promised and CS didn't give me clear updates -it felt like no one really cared about solving the delay.
Once the package finally arrived everything was in perfect condition , so no complaints avout the product itself but the delivery and communication differently need improvement

I recently purchased an air fryer from MediaMarkt and wanted to share my positive experience.
From the moment I walked in, the staff were incredibly helpful and professional. They patiently answered all my questions about different models, ensuring I found the perfect air fryer to suit my needs. The level of service made the whole process quick and enjoyable.
The air fryer itself is brilliant—it works perfectly and is exactly what I was looking for.
I highly recommend shopping at MediaMarkt. Their great customer service matches the quality of their products!

Shocking customer experience in the Jaen store today the "supervisor" arrogant and rude when I wanted some help after buying a 500 euros Dyson hairdryer which broke after only 5 months. came home and Dyson resolved it in minutes the staff here ( if you can find them) do not care and really would benefit from customer service training. Their attitude is disgusting!