Media Markt Sverige Reviews 

We pre ordered the PS5 in September, and was given an ETA of November 19th. It didn't reach here on the 19th. Or the 20th. Then came the weekend, and the 23rd. Despite their poor punctuality and work ethics, the communication was absolute trash. Everytime we tried to contact them (and we contacted them via phone calls, e mail, and a couple of other social platforms) the responses were that said they'll get back to our case as soon as they can, and that never happened. We haven't been updated about this in anyway.
I understand the pandemic has put a great deal of pressure on the shipping and safety departments, but that's not a green signal for lack of communication. Truly disappointed in the service and will actively discourage friends and family from even considering buying things from Media Markt Se.

We pre ordered the PS5 in September, and was given an ETA of November 19th. It didn't reach here on the 19th. Or the 20th. Then came the weekend, and the 23rd. Despite their poor punctuality and work ethics, the communication was absolute trash. Everytime we tried to contact them (and we contacted them via phone calls, e mail, and a couple of other social platforms) the responses were that said they'll get back to our case as soon as they can, and that never happened. We haven't been updated about this in anyway.
Truly disappointed in the service and will actively discourage friends and family from even considering buying things from Media Markt Se.

Where do I begin...

I purchased a pair of JBL 650BTNC in store in Malmö, Sweden on the 4th of July 2020. I noticed a month later or so that there's a glitchy sound whenever I'm on a phone call - no matter if it's via bluetooth or with the cable.

Since I live in London, I couldn't return them for a new pair until I got back to Sweden. So I went in on the 16th of October and got the reply that they will send it in for a repair - to which I replied that's fine, but will you be able to send it to my home address in London - to which they replied a stern no - it's impossible for us to send it abroad. So they wanted me to give them a name and address of a family member/friend so they could send it to them and then I would have to pay for the shipping to London. I replied no to this as according to Swedish law, customers should not have to pay for anything in regards to repairs and claims. So we discussed back and forth, me saying that well, if we're not able to have them repaired can't we just exchange them to a new pair? All I want is a pair of headphones that actually work to which they once again said a stern no.

I called the Hallå Konsument on Monday the 19th of October and they said that if you and the company are not able to find a solution you will have to start a claim via ARN. I decided to go back in and give it another chance as I thought "surely they must want to solve this and keep their customers" - foolish of me. Came in and received even worse service than the first time around, condescending staff that did everything in their powers to make sure I left as an unhappy customer. This time around however, they did say that they could ship it to my address in London as I was flying home a couple of days later and the repair would take approx. 2 weeks - to which I replied, well on Friday that was impossible? How come this has changed now? This was followed up with that I would have to pay the expenses of the shipping to London, to which I replied absolutely not. Once again, according to the Swedish law, the consumer is not to have any expenses when it comes to repairs and claims.

They said that they would call Hallå Konsument but that I would have to wait an hour as they were closed over lunch (which was a lie as I managed to get in contact with them). I went to do some other errands in the meantime and they called about an hour and a half later and I came into the store (for the third time) and got the chance to speak to the Store Manager who came up with a bunch of lies throughout our conversation - and once again, I had to leave the store with a broken pair of headphones.

This absolutely no biggie for Media Markt to cover and exchange the headphones to a new pair or to cover the shipping costs to London for a customer who's not a resident in Sweden. Absolutely appalling behaviour for them to cause so much trouble for someone regarding that insignificant amount of money (for Media Markt) and not wanting to find an easy solution for me. They also asked me to schedule in a holiday to come and have the headphones repaired?? Excuse me?

For someone who's worked as a retailer I completely understand the procedures but you have to be able to see each situation for what it is and absolutely prioritise to help the customers. This has now been raised as a complaint to ARN (allmänna reklamations nämnden) as well as with UKECC.

I look forward to never be a customer at Media Markt again.

I preordered Cyberpunk 2077 Collectors Edition PC. Almost 1 year later i got a mail that Mediamarkt is canceling my order since they sold to many and can not deliver to all. Will never again shop at Mediamarkt. I got offered a 5 euro bonus check as compensation. This is a joke of a company so stay away. Never in my life got so poor service from any company. When complaining i got a automated excuse mail. I recomend that you buy your products from another company.

I bought an electronic product online from them in June, July2020 and it arrived in about 1week (new and as expected good condition)
They also gave me the online/live parcel tracking (well known parcel delivery company) (which other scammers dont do, like the online company "Fruugo", since they just take your money then never send you the stuff you bought...).
They did what was expected and I will therefore consider buying from them again.

The price of the product was NOT competitive/ slightly expensive though.
I mainly bought from them since all their competitors was "out of stock" and because I currently trust/have known of this company(bought from them in physical store before) for more than 10 years.

I wanted to return a product I bought from mediamarkt, and they really want to make it as hard as possible to make a return. First of all they delivered the product in only it's original package, no protecting cardboard or bubble wrap. So it got a few bumps when I picket it up. They doesn't send you a return form like almost all other companys do. You have to mail costumer service and answer questions about the package and then u get a return form you have to print out for yourself. Then, they have de audacity to demand that you get a protective cardboard big enough for your already big package, you also need to pack it with bubble wrap so the package can handle 1m fall without moving inside the cardboard.
So if it's so important for the package to not risk getting damage while being returned, why is it not important that the costumer gets their package well-packet? Never have I ordered a package that only gets delivered in the products original package with no protecting cardboard. It should be returned as it was delivered. I will never buy something from Mediamarkt again. It's insane how complicated they make a return. And demand that the costumer pack the package so much more protected than they delivered it.

My order appeared to be out of stock at my pickup store, even though the website stated it was available several days after placing the order. They can only cancel the order and if I make a new one, I lose the discount that I had when I placed the first order.

In their emails, they only reply in Swedish even when you text them in English. When I tried to call them, I had to speak to 4 different employees on the phone. The first one suddenly transferred me to one of her colleagues because (according to her colleague) “she wasn’t comfortable speaking English”.
One of them even asked me why I don’t speak Swedish. (First of all, that’s none of your business, secondly, if you must know I’m here for an exchange and I’m leaving the country in 3 weeks.)

What a terrible experience!

Sad been waiting nearly two weeks for my laptop to delivered to the store...no one had given a solution ...just don't understand how can have such low trust pilot score and negative reviews and company not able to fix it...this is how companies dissapear as more buy from on line ...staff just in some kind of paralysis until their lack of activity destroy their business and have them all fired ...it surreal

We went to buy a smart TV, which we saw upfront in their website. When we arrived there, media market in JKP, the guy from the costumer service was behaving horribly bad. He did not pay attention to us, not caring to explain about the questions we had and so on. He was so so unprofessional, and I do not know how he can still work there. He even lied to us about products not being in the stock. After we made a complain about him at the reception, somebody else came to assist us. His name was Simon, and his behaviour was amazing. He gave us a great deal, explained in detail, and made his suggestions.
We want to thank Simon for his assistance!

Worst treatment ever, promising to deliver AND install laundry machine, then not doing it, and also not helping in contact wit with costumer service. Warning!

Worst customer support ever...
They lost my parcel about 1 month ago, so I bought the same item from a different store.
I’ve been asking for refund multiple times but they resent the item and no refund.
PLEASE GIVE ME BACK MY MONEY.

On 2019-12-26 I ordered an LG OLED TV from MediaMarkt. Next week, on 2019-12-30, I was very happy to see that DHL would be delivering it that day. Turns out, MediaMarkt had sent a Samsung LCD worth 3000 SEK less. As soon as I received it, I called customer service and they said they’d look into it. It is now 2020-01-13 and after spending two weeks with a boxed TV in my living room, and sending it back as soon as they arranged with DHL, I still don’t have the right product. During my last call to MediaMarkt, they even admitted that I would probably get it sooner if I were to order it again than if they were to correct the existing order (that is, if they even managed to send the right product this time), because the “responsible team” is WEEKS BEHIND SCHEDULE. Of course, that isn’t an option, because if I were to request a refund, it would have to go THROUGH THE SAME TEAM.

I sincerely don’t understand how these people are still in business.

Bought washing maskine 5 weeks ago , i have been told 5-10 days delivery still hasnt been delivered. Called CS have case number stil didnt hear. Went to shop 2,5 weeks ago and i have been told they will contact ASAP . Still didnt hear anything . KATASTROF :(((

Went to Media Markt to check whether they had any Dyson fans. They had but it was demo units since the remotes were stolen on all units. Their store manager offered a 500 SEK discount which would be the total of 2500 SEK and with a bunch of negative disclaimers attached. Elgiganten sells the unit new with everything for 2700 SEK, brand new. I will continue boycotting MM. The only good thing with them is because they compete with others to press the prices otherwise I couldn't care less about this store for many reasons. One of them is that it always looks like a big mess entering and another is that there never a known or familiar face. I wonder why, or not.

I ordered a smart tv online by selecting home delivery. In their policy it says they deliver goods in 3-6 working days. The delivery was supposed to me made by DHL. 11 days after the order date, there were still no delivery. I called their phone service, waited in the line for 5 minutes and the system just hanged up the phone to my face without talking to any representative. I called DHL, they said they cannot find any parcel in my name. I sent an e-mail to Mediamarkt.se about the case and they sent a short answer saying they are sorry and logistic will try to solve the issue. Email was too slow to communicate, I called mediamarkt.se again. They have NO English menu. With the help of a colleague, I found a person who replied my phone(!) She told they will send an errand and solve the issue but couldn’t give any specific time. I called them next day and the person on the phone said they contacted to warehouse yet warehouse didn’t reply them back yet. After all, I request a cancellation. The customer service responsible said it is possible yet some other colleague had to do it. He also add cancellation would take only a couple of minutes, guaranteed that I would receive a confirmation of cancellation and we hanged up the phone. It has been more than 24 hours and they still didn’t cancel my purchase. Moreover, I was told to reimburse me would take a couple of weeks!!
Currently, I paid ~600 EUR for a smart tv that is still unknown where is.
Mediamarkt.se gives a bad name to the original mediamarkt.de.
In other countries I used Mediamarkt and it was very efficient and trustworthy.
Mediamarkt.se is very inefficient to contact, they don't have a twitter account, they don't track feedback from here, and they even don't have an English phone menu.
I was going to order the TV from other electronic websites from Sweden, however, I trusted Mediamarkt as it was a credible company. From now on, not again.
Online shopping completely lost all comfort with mediamarkt.se.
Totally disappointed.
UPDATE: After 5.5 weeks they reimbursed me without 400 SEK delivery cost. I can’t believe I am charged 400 Sek for a tv that never delivered to me. Mediamarkt.se , you are a total disaster!

I bought a juicer, works very noisy.
Too bad for carrots.
Five days later I took it back but did not get
they said you should not open.
How can I understand without opening?

I was told to avoid this place by friends and I should have listened to them.
I tried calling to get help with a microwave for maybe 15 minutes. Then they were supposed to call back but never did.
I went to the actual store but 1 staff member was playing games on his phone and the rest seemed o ignore me.

I see a lot of people having had bad experiences with MediaMarkt so I guess I should share mine which was actually pretty good.
My laptop broke (stopped charging), this was an ASUS laptop and due to the fact that the same thing happened to my previous laptop I was pretty sure it was a manufacturing issue. I went to MediaMarkt (where I bought it) and filed a service request. I didn't hear back from them and had to contact them two times to remind them to look on the computer.
But in the end my money was refunded and I could buy a new computer (not from Mediamarkt this time). The girl at the desk that helped me with my service request was very helpful and since everything worked out I would say that I was overall satisfied with he service.

Very bad service . This girl who works at svågertorp ,Malmo call herself a manager Should get fired. Absolutely no skills to work with customer service. When you raise your Voice while customer is talking , thats really bad.
I bought a Mac book for 10.000 and you want 16000kr to fix it , even though warrenty suppose to cover it as its less Than 10 months. And you sell customer a open package and guarantee customer that's never been used. When it's time for you to fix it , you want 16000kr for it . No wonder why you closing down your stores. That's a shame for you.
Won't recommend this store to anyone. 3 time this year they sold stuff that doesn't work and stopped working one day after warranty expired and my MacBook stopped even before warranty expired. But that doesn't matter because the warranty won't save you as store don't give even Care, specially those 25 years standing at reception . Goodluck running your stores.

Avoid the craps they sell in their stores. Please just buy thing which you are sure about their quality. I have bought a screen protector with SBS brand (169 kr), but the quality is worth than Chinese screen protector you can buy for 10 sek from eBay.

Be careful when you are shopping at this store. Do not trust the store brand. Some of their products are really trash.