Media Markt Sverige Reviews 

I went there to buy an iMac, after the seller brought the iMac to me I asked why the package is open and if it is a new unit or not. And I was assured that it is a new device. However, when I opened the package in the car to check if it was actually new or not, I found out that the iMac has no original Apple tape or screen protectors on it and the device has been used before. I went back to the store to exchange the unit and understand why the seller lied to me. But he was gone and other salespeople were shocked that their colleague said the unit was new because the unit had obviously been used before. I had to wait in the support queue for another 45 minutes just to replace the unit. I'm just disappointed with how unprofessional the first seller was and didn't have a good experience with MediaMarkt.

The staff member was knowledgeable and helpful, solving my errand completely.

professional and knowledgeable staff with very good service.

Everything sent smooth and information on the webpage was accurate. Employees in the store were helpful.

Beatryce gave me the amazing opportunity to buy all that I needed for my product

Hi,
I went to Media Market, Nacka forum, Stockholm for buying a cheap phone because my phone broke. The service person was very cold and bit rude. He tried to sell mobile operator subscription even though I told him I don't want it. I only wanted a mobile. I found a cheap decent mobile there but he told me it's out of stock. Even that it was on display, he told me they will stop selling that mobile. It's all ok but the way he said all that was very shocking. It was cold and not pleasant way. I may be wrong but I smelled bit of racism. Finally I got that mobile from Elgiganten sickla, people working there were way better and helpful.

I wasted a good amount of time going back and forth with the customer service, had a lot of headache and unnecessary stress, customers shouldn't go through this.

Unfortunately, every single negative review is right and has the right to complain about this store, the e-commerce experience is outdated and the customer support is bad.

I ordered a TV, and I wasn't provided an option to choose a shipment method, what if the shipping method doesn't suit me? There's no way to know...

After more than 5 working days (not including weekends) I haven't got any information about shipping, only (delivery started/leverans påbörjat).

Contacted the customer support to know what's going on, they told me they'll investigate and contact me via phone or email in the same day, but a day and half passed, and no one has contacted me.

Contacted the customer support again, they are "surprised" why I haven't gotten any info yet, told me to wait another day.

Today I got an email from the customer support telling me something like (we are very sorry but your ordered was canceled due to... and you will be refunded).

Should have read the reviews, but didn't and here's where I am now.

If I could give zero stars, I would. If I could give negative stars, I would. Purchased a washer from the store in Mall of Scandinavia on August 13, intended to be delivered on Aug 29. Aug 29th they call, say they'll be there in the afternoon, I say great. Aug 29th comes and goes, no washer. I've been calling the support center frequently to figure out what was going on and the store seemed to be honestly not cooperating with the customer support center. First the issue was that they had 'lost my receipt' and listed the order as 'makulerat' and I said, NO, fix this, this order is not canceled. They find the receipt but then they lose the washer, they can't find it in their own warehouse. Then they say they'll order it from Eskilstuna and it'll be here in a couple of days, but a week later, I call the customer service call center again and ask where is my washer? The store won't even ANSWER THE CALLS from the call center. Today it is September 16, 34 days after the purchase, 18 days after it should've been delivered. The call center in Borås is for the most part, full of helpful friendly people (I've talked to many of them multiple times), but the staff from the store in the Mall of Scandinavia, it can't be simple incompetence at this point, it just seems malicious. They're ignoring every single request from their own support department for information for this. Oh and by the way, every single time I call support they promise me the store will call me, and the store has failed to call me a SINGLE time other than one phone call on Aug 29 to tell me my washer would be there that afternoon. I'm so incredibly appalled by this that words fail to describe the level of rage I'm feeling. Mall of Scandinavia Media Markt at this point effectively stole 7.077sek from me. WHEN YOU BUY SOMETHING, YOU EXPECT TO RECEIVE IT

does nothing for customers. blames every other section, refuses to help, will not try, takes months to answer, sells products that break and goes ''oopsie!''

Extremely poor customer service in stores. It has happened more than once now. I ordered a product online and had to collect the item in the store. There were only a couple of service agents in the store and they weren't helpful either. Had to wait for 25 mins in vain. Decided to buy the product in the store and pay in the counter. And the person in the counter didn't even bat an eyelash let alone empathize when mentioned how we had to wait in vain. No value for customer's time and money.

I ordered an advanced delivery n instalation for a dishwasher.
This service s offered by Bring. When the draftman install , it seems my cran have a hole for connecting to other pile at the back so water may come out during running. The draftman didn't have tool to cover it. So he advised me to buy a screw to cover the hole. N ask mediamarkt to order bring to come back for installation.I follow his advice , but mediamarkt n bring now made up a story that they cant install because there used to be another dishwasher. This is a lousy excue n lie. Even if there used to be another dishwasher , my delivery package include removing the dishwasher. It took mediamarkt n bring more than one month to response , n now they kick the ball back to me to ask another plumber for installation . My case number is Misslyckad installation vill boka igen 62573782 [Ärende: 220527-038265] . And still unsolvable now.

SHAME WHEN THEY ASKED ME TO REVIEW THEIR SERVICE, THEY REJECT TO PUBLISH THIS REVIEW

They have the worst customer service ever. Lame, incompetent, uneducated, rude and careless employees at the store at Drottninggatan 53.

Terrible post-sales experience. I have purchased a dishwasher in Drottninggatan store to be delivered and installed at home. Everything went pretty smoothly there: explanations were clear, they're flexible to book the delivery/installation for 1 month, etc.

On the delivery day, the employee seemed quite desperate to finish as soon as possible. Ringed the bell many times, was rushing and speaking quite rudely. In the end, the dishwasher was installed, but later noticed that it was placed wrongly and therefore the door cannot be opened entirely!

While calling customer services, their answer was that they only handle online purchases. So one would need to go to the store to handle the issue quickly. Then, we reach the store and a super rude condescending employer was not helpful, giving instructions that clearly didn't make sense (and teaching how to make a call - "you should say Hello first". Is your customer a joke to you, Mediamarkt?). Gladly, the employer of the white good sector was super helpful and kind, and immediately booked a slot to fix the issue within the same week.

Now the hope is to have it fixed. But the learnings are:
- Employers are super nice to sell, but rude to solve problems
- Installation experience is poorly managed. Probably employers are requested to do too many tasks in a very tight deadline
- Customer services is decentralised and poorly designed to support customers. There is no guarantee when they will take your issue or a deadline to take it (e.g.: within 10 business day). Employers have no idea how the process works and they're not encouraged to help. One may order goods to be delivered at home, but you have to commute (and pay for it) to go to a store to solve a problem. Clearly shows that customer experience is not a priority.

UPDATE: The same people responsible for installation came today instead and fixed the problem. However, again they were super rude and we had to respond him rudely as well. Terribly disappointed.

I would therefore not recommend purchasing at Mediamarkt.

We bought a PHILIPS steamer that arrived defective (it power on but produced no steam) and after a week of emails and calls back and forth with Media Markt Sverige customer support we were told tha in order to get a refund we need to ship (at our own expense) the broken steamer to customer service and once we would get it back we would be entitled to a refund.

Based on this experience, I can say that I will not buy anything else in Media Markt Sverige.

I ordered a new TV on december 22nd with a Black friday discount. Got the TV after a week and a half with PostNord. I mounted it on my wall, turned it on, and the screen had a vertical line. Bad screen out of the box. Called support, they told me to call Samsung and activate the warranty, on a BRAND NEW TV. Called Samsung, they laughed and said it was Mediamarkt that should give me a new TV, not repair it. Called support again, they said they will send me a sendings note (fraktsedel) so that PostNord can come and take the TV and bring it to MediMarkt Norrköping.. Nothing came. After 2/3 days I called again. They said they had wrong a email which is impossible as we use the same one as the one we made the order with. Nevertheless, another 2/3 days passed, no email. So we went directly to the store. The guy there gave us the sending note and said that they would check the TV as soon as they get it, like the same day. But get this, they have a driver who could have taken the TV the next day, but no, we got to go with PostNord for another week of waiting. PostNord came after 5 days and MediaMarkt in Norrköping got the TV after another 4/5 days. So, more than week already. Nobody checked the TV in the store for days until we decided to visit the them again. They somehow "missed" to check the TV and after we insisted and waited like 30/40 minutes they confirmed it. They tried to sell us a more expensive TV with a little discount as a compensation because the TV we bought was no longer avaliable, which was not acceptible for us. We wanted the same or a better TV for the same amount of money without losing the Black Friday discount. They wanted the opposite of that. After failing to sell us a more expensive TV, they found the exact same model in Stockholm and Malmö. They would call them directly and arrange a transport for one TV to their store, if the box was not opened. It was a late friday so the guy said that he would call us on monday. The weekend and 2 work days after that, nobody contacted us. So, another visit to the store and a different person who worked there. She would make a few calls and then call us. Later that day, she called and said that she arranged the transport, so the TV should arrive the day after that so that a guy who works there as a driver would bring it to us. She would also call us when they get the TV. Here we are, 3 work days later and no call from her and no TV.
There is no way to contact a regional manager, store manager or someone higher up. I am tired of calling a useless support and driving to the store.
I would definitely never buy something again from MediaMarkt. Their support is basically non-existent and in zero coordination with the store. What an experience. It has been over a month since we made the order. Now we have no TV for Christmas. Nice!

UPDATE: After our last visit today, we spoke to one of the store managers and got a little bit better TV for the same price. I hope they will deliver the TV as agreed. She was polite and resolved the issue right away. If only the others did the the same.

I ordered a TV on Black Friday and didn't receive an Order Acknowledgment since apparently Klarna registered the order, but didn't send it further. Since I didn't want to pay full price on the product which I believed I purchased for BF price, I asked for a price match. I was told that I just need to re-order (pay full price instead of Black Friday price), tell Customer Service the new order number and they will fix the price match. Now the TV will be delivered today, I paid 12.000SEK more then expected and after 8 days and numerous emails and Facebook chats I still haven't gotten any feedback regarding my ärende "Prismatchning 62025401 [Ärende: 211201-076987]"

I feel deeply disappointed in MediaMarkt and it's a pity that the Management doesn't put more effort into the customer service processes. I work also towards customers and it would have serious impact on my business if I would treat my customers in this Kafkaesque way. I could have bought the TV for the same price at several other places and will definitely do so in the future.
Mvh Johanna

In November I ordered ZenBook with a good discount.
It was quickly delivered within 2 days. The laptop is good. There are no problems by now.
Based on TrustPilot reviews and score I had doubts.
I am very satisfied with MediaMarkt.

TL;DR; I did a purchase 7 weeks ago and never received my package, because they sent it to another city! I don't know what happen to my purchase, and no one would help me. I feel scammed.
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I should have checked the reviews before ordering from Media Markt.
I ordered a couple of -small but expensive- electronics, that was 3 weeks ago, and they have not send the package yet. The package is supposed to be sent from Lund to Malmö, which is not even a long distance,
Before they told me that my package has not even being sent, I was worried and contacted them first, and they told me my package was sent and even picked up already. I thought someone stole my package, and I contacted Media Markt, and after 3 days they basically said "Here, solve the problem yourself, call post nord". So I did, and they confirmed they haven't received the package yet. So I called Media Markt again, and they said "Yeah... no, we haven't sent the package, because... surprise! Is going to your home! And for some reason that takes longer!" but I know it's not arriving to my home.
The service is awful, their website outdated, they probably have very few, underpaid personnel, and Media Markt doesn't seem to do anything to improve. Save yourself some trouble, and better get your items from other stores.
(And before Media Markt replies with a link, those links do nothing. If you get a reply, it will arrive 3 days later and solve nothing.)
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Update: Ok! Thank you for answering here, Media Markt. Let's give it a try.
My case number is:
Ärende: 211208-087954
And for the record, I'm calling every 2 days to either get my purchase, or my money back. Still no solution.
I hope you can do something about it. Thanks.
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Update: Of course Media Markt have done nothing about it. They just sent me a mail asking: "Oh, so you received the wrong product?". Nothing related to my case.

I bought online a product (998kr) on August 13th and I decided to return it as I received it from the post office. So I returned it to the Barkarby store on August 25th.

The personnel told me the money will refund at my bank account in a few days. Since then I didn’t get the refund no matter how many times I tried to communicate with the MediaMarkt kundservice.

Today, 22nd of September, and the money have not been refunded yet.

I couldn’t ever think that MediaMarkt would act as such. This is completely unacceptable and really disappointing.

Ordered a washing machine 3 weeks ago when my current one broke down and it still hasn’t arrived. This is unacceptable. I have a family and the inconvenience this has caused cannot be put into words. I have been on the phone numerous times to try and find out what is causing the delay and I keep being passed from department to department. Also not to mention the rude unhelpful tone, from the agent on the phone who hung up on me!

My advice is to not put yourself through the hassle and stress of purchasing from this company; it simply isn't worth it. Avoid at all costs and find other alternatives.