Medical Travel Shield Reviews 

536
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 228 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the dedicated staff for being incredibly helpful, professional, and supportive throughout their medical journeys and unexpected travel extensions abroad. Consumers often mention that purchasing travel policies online is a completely straightforward, simple, and highly efficient experience from start to the very end. Some reviewers were not happy with the claims procedure, mentioning that providing all the required pre-approval details felt very time-consuming and difficult. Others also noted that securing financial coverage became problematic when necessary documentation and treatment authorizations were not completed before leaving the country.

What people talk about most

Service

Clients share positive opinions on service, highlighting prompt and professional assistance during medical... See more

Claim

Customers had ambiguous experiences with claim processes, often reflecting both smooth procedures and notable... See more

User experience

People report positive experiences with user experience, highlighting how straightforward and stress-free the... See more

Staff

Customers consistently note positive experiences with staff, highlighting the helpful, professional, and... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that representatives are helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy process. Heather went above and beyond to get my claim pre approved with very little notice. She was extremely helpful. Simple process just 1 form to fill in and a few evidence documents. Pa... See more

Rated 5 out of 5 stars

So very helpful after having to extend my stay due to infection. Heather went above and beyond to help me and the process was seamless end to end. I would definately recommend using Medical Travel... See more

Rated 5 out of 5 stars

Have always brought this product when going abroad for cosmetic procedures. Customer service are amazing when I have called in to ask what it covers. I'm grateful I've never had to use them but def... See more

Rated 5 out of 5 stars

Medical Travel Shield were excellent in helping me to set up insurance for a medical procedure being carried out abroad. Fortunately, I did not have to use my policy as everything went swimmingly, but... See more

Company replied


Company details

  1. Travel Insurance Company
  2. Insurance Company

Written by the company

Medical Travel Shield offer single trip medical travel insurance which is designed for patients travelling abroad for either Dental treatment, Cosmetic surgery, Elective surgery or IVF/Fertility medical treatment. Medical travel cover can also be provided for the patient’s travelling companions. At Medical Travel Shield, we can provide you with everything that you would expect from a standard medical travel insurance policy including; lost or stolen items, accidental illness or injury and cancellations or curtailments outside of your control.

Refund promise

No admin or cancellation charges

If for any reason, before your date of travel you need to cancel your insurance, a full refund will be provided as long as no claim has been made under the policy.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

536 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(536)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Peace of mind

I was fortunate to not need to claim on this insurance, but the peace of mind it brought was worth it, fair price, easy to navigate my account online had i needed to claim, would recommend and have done

May 28, 2026
Rated 5 out of 5 stars

The lady I spoke to on the phone was so…

The lady I spoke to on the phone was so helpful and advised me on the best insurance to take out. I think it's a really good insurance to have when travelling abroad for cosmetic surgery, it's just peace of mind and a great insurance to have. I would recommend this company highly

June 1, 2026
Rated 5 out of 5 stars

Easy

Service was good

May 25, 2026
Medical Travel Shield logo

Reply from Medical Travel Shield

Thank you for your feedback, it is much appreciated.

Rated 5 out of 5 stars

very smooth and professional

very smooth and professional . The lady i spoke to was very helpful

May 25, 2026
Medical Travel Shield logo

Reply from Medical Travel Shield

Thank you for your feedback, it is much appreciated.

Rated 5 out of 5 stars

Easy to apply for cover

Easy to apply for cover, quick, straight forward process providing a good level of cover for a reasonable price.

May 20, 2026
Medical Travel Shield logo

Reply from Medical Travel Shield

Thank you for your feedback, it is much appreciated.

Rated 5 out of 5 stars

Very easy navigating the site.

Very easy navigating the site.
Very good value for more than adequate insurance requirements
Will use again

May 22, 2026
Medical Travel Shield logo

Reply from Medical Travel Shield

Thank you for your feedback, it is very welcome.

Rated 1 out of 5 stars

Don’t bother

Don’t bother. I’d highly recommend finding an alternative insurer. These are just your typical money grabbing scammers.

May 11, 2026
Unprompted review
Medical Travel Shield logo

Reply from Medical Travel Shield

We are sorry that you are disappointed and we pride ourselves on our customer service, believing we provide a comprehensive policy at a fair price. We will reach out to you to ascertain if you would like your concerns escalated to a complaint.

Rated 5 out of 5 stars

Amazing experience

Amazing experience! Super fast reply’s, communication is great. No complaints from me, you have a made my experience very positive! Thank you again!

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

Useless, so many hoops, obviously meant to prevent claim

I used this company last week whilst going to Turkey for dental treatment. Unfortunately I had to start a claim as I need to return this week & sort a problem with a possible bruised or compressed nerve in lower gum. Far too many hoops to jump through, especially when asking for about 5 different pieces of information concerning the original treatment. I asked my dental clinic to pass them on, but so far they have not. I started the claim on the Monday morning & was ready to book flights for Tuesday morning & return Friday. Time is very important for this type of re-treatment. However they tell you, you will NOT be covered until they receive all that information & then authorise you to go. The form also asks how much your claiming etc, which nobody knows till they have travelled. Clinic is covering hotel & treatment. I've had to go ahead and book flights anyway. All I would have been claiming is approx £300 for return flights & they would have paid £50pd whilst staying (3 days) so about £450 then they deduct £250. They also ask you to take out new Insurance for this unexpected trip. What a rip off, I will be making a complaint to the FSA when I get back. Wish I had just used the insurance the clinic offered, but due to pre-existing medical conditions, I thought best to get my own. If going for dental treatment abroad, let your clinic sort it, they can then handle the correspondence.

May 18, 2026
Unprompted review
Medical Travel Shield logo

Reply from Medical Travel Shield

Sorry to hear of your disappointing dental experience. Every situation and claim is a priority for us. It is true that the policy is a single-trip travel insurance policy with 12-month follow-on complication cover, so a policy is needed for every trip. We will be in touch directly with you regarding your dissatisfaction with how your claim has been handled.

Rated 5 out of 5 stars

Was really impressed with the prompt…

Was really impressed with the prompt and polite service I received from Laura. I was worried because I have never had to go through this process before but Laura made it clear what she needed from me and was patient in receiving my replies. Thank you 🙏🏻 Fern x

May 13, 2026
Unprompted review

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