Medical Travel Shield Reviews 

537
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 231 reviews, reviewers overwhelmingly had a great experience with this company. Customers find the policy purchase process remarkably simple and straightforward, frequently praising the exceptionally helpful and supportive staff members. People mention that customer service representatives are polite, understanding, and efficient when answering questions or guiding them through policies. Some reviewers were not happy with the excessive information requirements and the time-consuming steps needed to process a claim. A few customers also noted that having to provide strict proof before travelling created stressful communication hurdles and unexpected difficulties. Travellers emphasized that navigating these administrative hurdles requires careful attention to ensure full coverage during their medical trips abroad.

What people talk about most

Service

People report positive experiences with service, highlighting a straightforward claims process and prompt... See more

Claim

Reviewers highlight positive aspects of claim procedures, noting that the process is straightforward and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the simplicity and superb service.... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were consistently kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy process. Heather went above and beyond to get my claim pre approved with very little notice. She was extremely helpful. Simple process just 1 form to fill in and a few evidence documents. Pa... See more

Rated 5 out of 5 stars

So very helpful after having to extend my stay due to infection. Heather went above and beyond to help me and the process was seamless end to end. I would definately recommend using Medical Travel... See more

Rated 5 out of 5 stars

Have always brought this product when going abroad for cosmetic procedures. Customer service are amazing when I have called in to ask what it covers. I'm grateful I've never had to use them but def... See more

Rated 5 out of 5 stars

Medical Travel Shield were excellent in helping me to set up insurance for a medical procedure being carried out abroad. Fortunately, I did not have to use my policy as everything went swimmingly, but... See more

Company replied


Company details

  1. Travel Insurance Company
  2. Insurance Company

Written by the company

Medical Travel Shield offer single trip medical travel insurance which is designed for patients travelling abroad for either Dental treatment, Cosmetic surgery, Elective surgery or IVF/Fertility medical treatment. Medical travel cover can also be provided for the patient’s travelling companions. At Medical Travel Shield, we can provide you with everything that you would expect from a standard medical travel insurance policy including; lost or stolen items, accidental illness or injury and cancellations or curtailments outside of your control.

Refund promise

No admin or cancellation charges

If for any reason, before your date of travel you need to cancel your insurance, a full refund will be provided as long as no claim has been made under the policy.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

537 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(537)

207 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Company

I needed additional support whilst undergoing revision work in Turkey and the response was immediate along with the decision making.

Support from my claims handler Laura has been informative and stress free from start to finish

Would never travel for medical reasons without using this company

Highly recommend

November 2, 2025
Unprompted review
Rated 1 out of 5 stars

Don't waste your money

Brought this insurance as I went to Turkey to get some dental work. 6 months later I had a problem so needed to return, called the insurance company and was told to get a letter from the dentist and put in a claim on my return. Apparently I was never told this and they need to approve the claim before I went back! The info they want is ridiculous making it totally impossible to claim. Thank god I did not need help whilst I was there. Steer clear of this company.

November 12, 2025
Unprompted review
Medical Travel Shield logo

Reply from Medical Travel Shield

Thank you for your review and we are sorry to hear you are dissatisfied. We have emailed you to discuss this further.

Rated 2 out of 5 stars

Wasted money

Feel as though they are very clever. Most surgery cannot be re assessed until after 6 months You cannot use insurance for travelling back after this time. Also only for medical problems so if u r not symmetrical or cosmetic problem you are on your own.

August 16, 2025
Medical Travel Shield logo

Reply from Medical Travel Shield

Thank you for your review. We do allow travel back up to 12 months after your surgery. We will reach out to you via email.

Rated 5 out of 5 stars

Good insurance to have before traveling

I always made sure I had insurance with medical travel shield before I went to Turkey and had any of my teeth done. However, I have never had to have a claim on the insurance, but looking at others it seems to have gone okay so I would recommend this company and I would definitely recommend getting travel insurance before you have dental care abroad.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable company

I took out insurance when I had surgery in Europe. I had to make a claim as I needed to stay over additional nights. The claim process was quick and easy. I can't fault their service and will use again in future.

Thank you

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Resorting to travel abroad for surgery…

Resorting to travel abroad for surgery it was important to ensure I was suitably insured before travelling.
This company is unique as it covers you to travel for surgery rather than travel and encounter health problems whilst abroad.
Comprehensive package that ticks all the boxes leaving me and my family assured that I was covered for any eventuality.

October 18, 2025
Rated 5 out of 5 stars

good service

when i rang them to ask a question they answered it and another occasion they had to check they said they would call me back and they did. now thats good service!

October 14, 2025

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